Reviews of Hotel Cavour by LVG Hotel Collection 4 stars
Via San Francesco D'Assisi 6, 28100 Novara, Italy
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe hotel is modern and clean, the room was spacious. Good quality breakfast and friendly staff.
The location is not great, too close to the train station and not a pleasant area in terms of the people lurking around. No restaurant at all in the hotel and we were travelling with our baby so had to order very bad takeaway to have in the room as we couldn’t leave him.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewModern hotel with underground parking, lovely staff, and a great breakfast 😎
Thank you Andy for your kind message and feedback! We all hope that we will be able to welcome you back to Cavour in the near future! Best regards, Lisa Operation Manager
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewFantastic location in a beautiful town. The room was exceptional very high quality hotel, very comfortable and peaceful
Thank you Helen for your wonderful message! We hope we will be able to welcome you back to Hotel Cavour in the near future! Best regards, Lisa Operation Manager
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewLocation, easy walk in to town . Staff on reception were very friendly and helpful. Parking at the location was easy and safe.
Rooms were a bit tired and could do with refreshing.
Dear Leonardo, Thank you for sharing your feedback following your recent stay with us. We are happy to learn that you appreciated our location, our Team's friendliness and helpfulness and uour parking service. Thank you for your feedback for improvement: we are close to renovate our public areas and then we hope we will be able to work on our rooms in order to elevate our guests' experience. We hope we will have the chance to see you again at Hotel Cavour. Best regards, Lisa Operation Manager
Dear Leonardo, Thank you for sharing your feedback following your recent stay with us. We are happy to learn that you appreciated our location, our Team's friendliness and helpfulness and uour parking service. Thank you for your feedbac… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewVery pleasant hotel very close to the railway station and the city centre. Not too noisy given that useful location. Good staff on front desk who gave us an excellent recommendation for dinner. Rooms felt recently upgraded and think upstairs carpets in corridors are next on list. Good breakfast. Novara is a smart town with good shops and places to stroll.
Breakfast staff need a bit of training. Could be more present in room and clear tables quicker.
Dear Christopher, Thank you for posting your feedback following your experience with us. We are happy to read that you appreciated the position, the rooms, breakfast and the team's attitude and knowledge. Thank you for reporting some feedback for improvement we will take care of. We hope we will have the chance to welcome you back to Hotel Cavour in the near future. Best regards, Lisa
Dear Christopher, Thank you for posting your feedback following your experience with us. We are happy to read that you appreciated the position, the rooms, breakfast and the team's attitude and knowledge. Thank you for reporting some f… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in May 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe room is big and clean and the staff is friendly and supported.
The toilet ceiling leaked in the mid night, which was very noisy and caused me to have a bad sleep. I have reported this problem to the front desk when check out and hope they can fix it as soon as possible.
Dear Mandy, we're delighted to hear you enjoyed the stay, the room and appreciated our staff. We thank you for reporting the issue and inform you that we have immediately sent the maintenaice. We are sorry for any inconvenience it maybe have cost. We truly hope to see you again. Best regards, Elisabetta reception
Dear Mandy, we're delighted to hear you enjoyed the stay, the room and appreciated our staff. We thank you for reporting the issue and inform you that we have immediately sent the maintenaice. We are sorry for any inconvenience it maybe… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewLove hotel, friendly staff, lovely town. Really enjoyed the stay
Dear Lorraine, thank you so much for your kind words! We’re delighted to hear you enjoyed your stay, appreciated our staff, and had a great time exploring the town. It was a pleasure having you with us, and we truly hope to welcome you back soon! Warm regards, Lisa Operation Manager
Dear Lorraine, thank you so much for your kind words! We’re delighted to hear you enjoyed your stay, appreciated our staff, and had a great time exploring the town. It was a pleasure having you with us, and we truly hope to welcome you back… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewIt is unfortunate that staff was unhelpful. As a women I felt unsafe walking without my family. Many unwelcome words and actions in area outside hotel.
Dear Julie, Thank you for sharing your feedback. We are truly sorry to hear that you felt unsafe during your stay. Your experience does not reflect the standard of service and care we strive to offer all our guests. We sincerely hope you will consider to get back to our property to provide you with a much better experience in the near future. Best regards, Lisa Operation Manager
Dear Julie, Thank you for sharing your feedback. We are truly sorry to hear that you felt unsafe during your stay. Your experience does not reflect the standard of service and care we strive to offer all our guests. We sincerely hope you w… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewNot much
Staff imposed 2 pm check in without asking our name even our floor was empty. Poor quality breakfast Feel uncomfortable in the area in the evening
Dear Alan, Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We apologize if our check-in process felt impersonal or rigid. While our standard check-in time is 2 PM, we always aim to be flexible whenever possible, We are sorry for not having managed the communication effectively. We're also sorry to read that our breakfast did not make you feel comfortable. Your comments are valuable and will be shared with our team to explore how we can improve our services. Thank you again for sharing your thoughts—we truly hope to have the opportunity to offer you a much more pleasant stay in the future. Warm regards, Lisa Operation Manager
Dear Alan, Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We apologize if our check-in process felt impersonal or rigid. While our standard check-in time is 2 PM, we always aim to be fle… Show more
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewThe staff was very helpful
The room was noisy
Thank you Rosa for sharing your feedback and for the useful notes. We all hope we will have the chance to welcome you back to our hotel soon and ensure the most comfortable experience. Best regards, Lisa Operation Manager
Reviewed: 11 May 2025 · Stayed in March 2025
Verified reviewReviewed: 7 May 2025 · Stayed in April 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewVery central, good breakfast, nice rooms
4th of May and the AC is not working, 26 degrees hot inside the room, we have been suffering the heat all night. They said at the desk that the direction has not yet allowed to switch the centralised system from heat to AC. Unacceptable for a 4 star hotel. Could hardly sleep all night.
Dear Andrea, Thank you for sharing your experience. We are happy to read that you appreciated our location, breakfast service and the guestrooms. We regret to learn that you experienced a negative experience with our air conditioned system. Unfortunately some technical issues prevented us from facing immediately the sudden high temperatures. The air conditioning system is now working properly and we all hope we will have the chance to recover should we be able to welcome you back to our hotel in the near future. Best regards, Lisa Operation Manager
Dear Andrea, Thank you for sharing your experience. We are happy to read that you appreciated our location, breakfast service and the guestrooms. We regret to learn that you experienced a negative experience with our air conditioned system.… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe receptionist was kind but couldn't offer any solution.
Having a room with AC that we cannot turn on is not ideal when there is 27 degrees and the room facing the sun. No solution was offered to this. The cleanliness of the room really needs to be improve for a 4 star hotel.
Dear Ana, thank you for sharing your experience. We’re truly sorry to hear that your stay did not meet expectations, particularly regarding the air conditioning and room cleanliness. Please accept our sincere apologies for the discomfort caused. We understand how important it is to have a cool and clean environment, especially during warmer days. Unfortunately temperatures raised suddenly and we were not as quick as we should have been to fix the issue.. We also regret that our staff was unable to provide a suitable solution at the time — we will reinforce our training to better assist guests in such situations. Thank you again for your feedback. We hope you might give us another opportunity in the future to provide you with a much better experience. Best regards, Lisa Operation Manager
Dear Ana, thank you for sharing your experience. We’re truly sorry to hear that your stay did not meet expectations, particularly regarding the air conditioning and room cleanliness. Please accept our sincere apologies for the discomfort ca… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewGood location for the station. Solid breakfast.
Thought it was overpriced compared with similar hotels we stayed in on our Italian trip. Perhaps we went at the wrong time.
Dear Keith, thank you for taking the time to share your feedback. We’re glad to hear you appreciated our convenient location near the station and enjoyed the breakfast. We’re sorry to read that you felt the price didn’t fully match your expectations. Rates can vary depending on the season and local events, but we always strive to offer the best possible value. We truly hope you enjoyed the rest of your trip in Italy and would be happy to welcome you again should you return to our area. Best regards, Lisa Operation Manager
Dear Keith, thank you for taking the time to share your feedback. We’re glad to hear you appreciated our convenient location near the station and enjoyed the breakfast. We’re sorry to read that you felt the price didn’t fully match your exp… Show more