Reviews of Castello di Casole, A Belmond Hotel, Tuscany 5 stars
Localita Querceto, 53031 Casole dʼElsa, Italy

Loading
Guests also reviewed these properties:
Naberezhnyye Chelny, Russia
Seminyak, Indonesia
Madrid, Spain
Moena, Italy
Porto Rotondo, Italy
Büsum, Germany
Turin, Italy
Plovdiv, Bulgaria
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewFantastic location and beautiful Castello. Allegra and Andrea and teM were great and most welcoming. Chef is fabulous,dining experience really wonderful. Entertainment music lovely.a fantastic experience!
Nothong
Dear Marcelle, thank you very much for taking the time to share your experience with us! We are so delighted to learn that you have enjoyed your stay and we do look forward to welcome you back in the near future. Warmest regards, Allegra Berardi Room Division Manager
Dear Marcelle, thank you very much for taking the time to share your experience with us! We are so delighted to learn that you have enjoyed your stay and we do look forward to welcome you back in the near future. Warmest regards, Allegra B… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewEverything!!!
Dear Mica, Thank you for your kind recommendation! We're delighted to hear that you enjoyed your time at Castello di Casole. We look forward to welcoming you back for another relaxing and enjoyable stay. Warm regards, Allegra Berardi Room Division Manager
Dear Mica, Thank you for your kind recommendation! We're delighted to hear that you enjoyed your time at Castello di Casole. We look forward to welcoming you back for another relaxing and enjoyable stay. Warm regards, Allegra Berard… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in April 2025
Verified reviewReviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 27 September 2024 · Stayed in September 2024
Verified reviewReviewed: 4 September 2024 · Stayed in August 2024
Verified review- overstaffed, but in a good way, there's always someone everywhere to assist you in need, very professional all of them - great spa area for relaxing - big infinity pool with a nice view over the valley - nice view from the rooms - comprehensive breakfast, a lot of fruits, juices, cheese selection - a lot of free activities included (bike rides, focaccia / cocktail lessons, wine tasting) and various small complimentary gifts
- pool water might be a bit cold - very short spa schedule (11:00-18:00), if you're somehow staying only 1 day then all you get is 2 hours probably
Dear Mr. Cornel, Thank you for your enthusiastic feedback on your recent stay at Castello di Casole. We are thrilled to hear that our attentive staff, relaxing spa, and the stunning infinity pool made your experience memorable. Your appreciation for the comprehensive breakfast and the variety of complimentary activities is greatly valued. Thank you also for the feedback to enhance our guests' comfort, Warm regards, Allegra Berardi Room Division Manager
Dear Mr. Cornel, Thank you for your enthusiastic feedback on your recent stay at Castello di Casole. We are thrilled to hear that our attentive staff, relaxing spa, and the stunning infinity pool made your experience memorable. Your apprec… Show more
Reviewed: 9 August 2024 · Stayed in August 2024
Verified reviewReviewed: 4 August 2024 · Stayed in August 2024
Verified reviewReviewed: 1 August 2024 · Stayed in July 2024
Verified reviewWow incredible views very luxurious
Dear Mr. Robert, It is always a delight to hear from guests who have had enjoyable experiences. Your kind words are greatly appreciated and serve as a wonderful encouragement to the team. Rest assured, the doors will always be open for your return, and we eagerly look forward to your next visit with the promise of continued exceptional service. Until then, we send our best wishes. Allegra Berardi Room Division Manager
Dear Mr. Robert, It is always a delight to hear from guests who have had enjoyable experiences. Your kind words are greatly appreciated and serve as a wonderful encouragement to the team. Rest assured, the doors will always be open for you… Show more
Reviewed: 29 July 2024 · Stayed in July 2024
Verified reviewReviewed: 18 July 2024 · Stayed in July 2024
Verified reviewReviewed: 16 July 2024 · Stayed in June 2024
Verified reviewReviewed: 6 July 2024 · Stayed in July 2024
Verified reviewEverything!!!
This is a silly question for this place.
Dear David We are thrilled to hear that your stay was exceptional! It's wonderful to know that the beauty of the property, the pristine condition of the rooms, and the quality of the service met your expectations. Thank you for choosing us, and we look forward to welcoming you back for another amazing stay. Allegra Berardi Room Division Manager
Dear David We are thrilled to hear that your stay was exceptional! It's wonderful to know that the beauty of the property, the pristine condition of the rooms, and the quality of the service met your expectations. Thank you for choos… Show more
Reviewed: 26 June 2024 · Stayed in June 2024
Verified reviewAbsolutely stunning hotel .the landscape , food and drinks are all stunning .the staff are wonderful and very accommodating.
Dear Signora Caroline, thank you very much for taking the time to share your experience with us. Your words are very valuable for us and we look forward to welcoming you back in the near future! Warmest regards, Allegra Allegra Berardi Room Division Manager
Dear Signora Caroline, thank you very much for taking the time to share your experience with us. Your words are very valuable for us and we look forward to welcoming you back in the near future! Warmest regards, Allegra Allegra Berardi Ro… Show more
Reviewed: 27 May 2024 · Stayed in May 2024
Verified reviewThe view, the scenery and the story behind it. Amazing food & service.
Dear May, thank you very much for taking the time to share your experience with us. It was truly a pleasure to welcome you at Castello di Casole and we hope to have you back in the near future. Warmest regards, Allegra Allegra Berardi Room Division Manager
Dear May, thank you very much for taking the time to share your experience with us. It was truly a pleasure to welcome you at Castello di Casole and we hope to have you back in the near future. Warmest regards, Allegra Allegra Berardi Room… Show more
Reviewed: 5 May 2024 · Stayed in May 2024
Verified reviewReviewed: 3 May 2024 · Stayed in May 2024
Verified reviewLocation, facilities, style, room.
Breakfast could have been more rich and a higher number of waiters is needed.
Dear Silvana, thank you very much for taking the time to share your experience with us. It was truly a pleasure to welcome you at Castello di Casole and we hope to have you back in the near future. Warmest regards, Allegra Allegra Berardi Room Division Manager
Dear Silvana, thank you very much for taking the time to share your experience with us. It was truly a pleasure to welcome you at Castello di Casole and we hope to have you back in the near future. Warmest regards, Allegra Allegra Berardi… Show more
Reviewed: 22 April 2024 · Stayed in April 2024
Verified reviewReviewed: 4 November 2023 · Stayed in October 2023
Verified reviewview from the room outdoor space, location and site
rooms look outdated and far from the main building/pool
Dear Jacob, thank you very much for sharing your experience with us! Your words are very valuable for us. We look forward having the pleasure to welcome you back in the near future, Warmest regards Allegra Allegra Berardi Front Office Manager
Dear Jacob, thank you very much for sharing your experience with us! Your words are very valuable for us. We look forward having the pleasure to welcome you back in the near future, Warmest regards Allegra Allegra Berardi Front Office Ma… Show more
Reviewed: 29 October 2023 · Stayed in October 2023
Verified reviewWhat's not to like? Beautiful hotel, fabulous facilities, friendly staff, great food.... one of the loveliest hotels in the world. I particularly loved the beautiful infinity pool. Great spa and gym too. Just go!
Nothing.
Dear Serrie thank you very much for sharing your experience with us! Your words are very valuable, we look forward having the pleasure to welcome you back in the near future, Warmest regards Allegra Allegra Berardi Front Office Manager
Reviewed: 8 October 2023 · Stayed in October 2023
Verified reviewLandscape , quick service, happy staff
Nill
Dear Signori Never, Thank you very much for taking the time to share your experience with us at Castello di Casole. We all look forward to have the pleasure to welcome you back in the near future. Warmest regards, Allegra Allegra Berardi Front Office Manager
Dear Signori Never, Thank you very much for taking the time to share your experience with us at Castello di Casole. We all look forward to have the pleasure to welcome you back in the near future. Warmest regards, Allegra Allegra Bera… Show more