Nothing and it certainly lives up to its title of 'Leading Hotels of the World'

WOW! Everything about this place was fantastic. Our room was very spacious, beautifully decorated with a stunning view from each window. Exceptional breakfast in the courtyard. We ate in the two restaurants which you could not fault the service. We did opt for the Michelin star experience, which was very costly and to be honest and, in our opinion, not really worth it. The food wasn't totally to 'my' liking (I accept you can't please everyone), but you definitely could not fault the service which was exceptional and don't let me put you off. The pool area was lovely. We cannot fault this place and I would love to stay here again should we get the opportunity.

Stayed in August 2025

Various things conventionally included in the price of booking a 5 star hotel are here included only as optional paid extras, which seemed a little stingy. For instance, to have a poached egg with breakfast, rather than scrambled, is a paid extra, or to enter the indoor pools. Hence the lower score for value for money.

The location is beautiful, the property is well maintained and the staff are attentive.

Stayed in July 2025

Beautiful location. Quiet. Comfy bed. Delicious food at both restaurants. Excellent service throughout our stay. A real treat.

Stayed in July 2025

The sofa bed might need to be replaced, not very comfortable.

Wonderful place, worth every dollar spent.

Stayed in May 2025

Historic building with great views Quiet and wellcoming environment Super helpful staff Big rooms

Stayed in April 2025

everything was perfect

At the booking site. Fantastic stay in a wonderful place! We loved the room, the place and the staff! Can’t wait to go back. Worth to stay at least 3 nights. We stayed 2 and fell so sorry to leave. The manger of the restaurant is 5 stars! The food was great and the breakfast fantastic!

Stayed in March 2025

Everything was great!

I had an amazing experience at Castel Monastero. The staff were extremely friendly - as soon as I told them it was my birthday they showered me with surprises including birthday cake and birthday balloons with a bottle of wine in my room! The hotel was extremely clean, breakfast was great. Couldn’t choose a better location for my birthday getaway!

Stayed in November 2024

Nothing

A sense of peace overwhelms you immediately when you enter the property. It is immaculately maintained in every aspect

Stayed in September 2024

Nothing to do by walking. But it was so wonderful we never wanted to go anywhere

We loved everything! Five star all the way

Stayed in September 2024

My husband being embarrassed, in front of other guests, by a senior member of staff, on “fine dining” night for not wearing trousers..something should have been said discreetly….

Delicious breakfast, lovely staff…

Stayed in July 2024

The lack of electrical charger although advertised which forced us to go around to top up

I like the old monastery and the integration with the nature. The swimming pool was great and the staff kind. Food was good.

Stayed in July 2024

Nothing

First of all the staff was wonderful! The room was great, the spa, the breakfast and the pools. Everything was wonderful!

Stayed in June 2024

The manager of the breakfast could use a smile. He was very serious all the time, quite unpleasant to look at. Specially in contrast with all the other members of the staff that were really nice and smiley.

Stayed in April 2024

Everyting was amazing. Everyone was so kind and helpful. I really love it!

Stayed in November 2023

Attention to detail for 5 star property/price of b&b could be improved. Eg kettle In every room. I have marked value for money based on dining experience already given to hotel. The Al a Carte looks stunning but equally has to offer customer experience to feel satisfied for the high ticket price/value and dishes available. I would recommend the cellar restaurant offers a greater selection available.

Loved property, stylish, chic, great courtyard breakfast. Enjoyed swimming pool garden, very quiet and tranquil to relax.

Stayed in September 2023

The bed was a little uncomfortable and the rooms were a little bit of a let down for the price.

Fantastic Location with beautiful surrounding views. Breakfast each morning was fantastic with a great variety of food to choose from. The staff upon check in were amazing and the lunch/dinner service was superb.

Stayed in August 2023

It was very dark. perhaps just my room. Access to restaurant needed steep steps which at night, wasn’t easy, particularly in the rain. Many facilities closed or underused. staff didn’t encourage you to eat or drink outside even in lovely evenings. Seemed understaffed. Took over an hour to get someone to “open up” by the pool. Staff weren’t as obliging as many, possibly language issues. most struggled with English. food in both restaurants “so so”. food expensive for Tuscany. found much better quality outside.

Looked stunning. lovely location. Quiet. Room was large and comfortable. sense of space .

Stayed in May 2023

More choices of food or stablishment

Stayed in October 2022

Chosen for its peculiar concept ... an old monastic complex transformed into an epic hotel! The rooms were wonderful - make sure to request a room within the central building! In the beginning we were given another room, but they changed us to the central building which was fantastic! The breakfast was amazing and the setting was a true Tuscan landscape!

Stayed in September 2022

nothing

the room was incredible

Stayed in September 2022

NOTHING!

The stand out feature were the staff - every single one was friendly, helpful and always happy with a “can do” attitude. The best team that we have been with over many years of travel worldwide. The restaurant was good and everything - all dietary requirements - was, with no exception, too much trouble. Three outside pools and plenty of places for groups to sit out and also for a more quiet relax away from others. Some manageable walks out of the hotel which is set in beautiful Tuscan countryside. Our suite was excellent and the whole property was unique: a village unlike any we have encountered before. It is a Retreat more than Resort and a car is necessary to travel more widely or a very easily organised and reliable taxi through the hotel. Siena is within easy striking distance by car or taxi.

Stayed in September 2022

Poor A/C

Breakfast Pool

Stayed in August 2025

A/C poor No iron and ironing board in room due to wood.

Lovely property. Food very good.

Stayed in August 2025

A/C poor

Staff was excellent. A/C poor No iron or board in rooms due to wood.

Stayed in August 2025