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  5. Reviews of Hotel Carlton On The Grand Canal

Reviews of Hotel Carlton On The Grand Canal 4 stars

Santa Croce 578, Santa Croce, 30135 Venice, Italy

#243 of 298 hotels in Venice

Guests' Choice

Review score

Based on 2724 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    9.2

  • Facilities

    7.9

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 3 September 2025

    7.0
    A short stay for one night and will stay again next year when we return to Venice
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night

    Venice is challenging in all weathers when carrying large suitcases. This hotel is a stone's throw away from both the bus and train station and we always choose this location.

    Stayed in August 2025

  • Reviewed: 1 September 2025

    9.0
    Great location and a fun place to stay.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 3 nights

    The old tub in the bathroom was not the easiest to enter-exit when taking a shower.

    Everyone at the hotel was very pleasant to talk with and very helpful.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    9.0
    Great place to stay. Easy to find transport (water taxi, gondola or trains).
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel was a great location to the train station (across the canal). Roof top restaurant was good with a view of the canal. Staff were very friendly and helpful. Food was really nice.

    Stayed in August 2025

  • Reviewed: 28 August 2025

    8.0
    we had good moments,the localization is perfect
    • Leisure trip
    • Couple
    • Classic Triple Room
    • Stayed 1 night

    I didn t like the restaurant inside, it was old, very small, it was not a pleasant place to have a breakfast or eat,don t have room service ... if they can refurbish the hotel will be nice

    the location is amazing, we parked the car and walked for 10 min. To park is a little mess but it was fine at the end, someone was indicated by the hotel but charged 180 euros to take us to the hotel, an absurd, but we didn t take it. The room is a little old and small but it was fine, the duche was old but ok.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Excellent experience.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Loved the location and the decoration inside. We also loved the buffet breakfast. We really enjoyed our stay overall.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    9.0
    Good location for a base
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 2 nights

    noice

    location

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Great staff. Convenient location
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The bedding and decor could use an update. Like the old charm. But bedding should be upgraded for the price.

    Great location! Right on the canal. The roof top for a cocktail.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    8.0
    Overall good to finish up your vacation enjoyed the stay in Venice
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Selection of pillows not everbody likes flat and hard pillows

    Excellent location Breakfast was good and great selection

    Stayed in August 2025

  • Reviewed: 18 August 2025

    8.0
    Nice and convenient
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not much really, could have been a little cheaper???

    Breakfast a little pricey, though ok

    Stayed in July 2025

  • Reviewed: 17 August 2025

    8.0
    Great location for water taxis this was very important to us so fab.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No everything as expected.

    Location for water taxi to drop you off from the airport. Hotel reception were excellent and arranged our luggage to be transported to the station for us to save the difficulty in carrying our luggage. Excellent.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    Nice hotel, definitely worth the price. Comfortable stay and good value overall.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Maybe the decoration could be updated, as it looks a bit old-fashioned. The blankets are not very comfortable since they match that same style of decoration, and the air conditioning in summer does not feel strong enough for the heat.

    Excellent location and very clean.

    Stayed in August 2025

  • Reviewed: 15 August 2025

    9.0
    Perfect location, great staff
    • Leisure trip
    • Group
    • Classic Double or Twin Room
    • Stayed 1 night

    staff very professionnal and welcoming location is great to not be in the crowd but close to everything

    Stayed in August 2025

  • Reviewed: 14 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in August 2025

  • Reviewed: 12 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very far from interesting area old facility

    Near parking

    Stayed in August 2025

  • Reviewed: 11 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms in a very big need of renovation

    Fantastic location, helpful staff

    Stayed in July 2025

  • Reviewed: 11 August 2025

    9.0
    Superb
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to do with the hotel. Having to pay porters, just to get our bags over the bridge, but it would have been a struggle to get suitcases over by ourselves. Haggle over the price!

    The location was perfect for us. We arrived by train with luggage. The hotel staff were very efficient, happy to help with questions, requests and information.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    8.0
    Great Hotel that adds value to the beauty of Venice!
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 1 night

    Shower area is quite tight and the bathtub makes it more challenging! the breakfast area is quite congested may be due to high occupancy at the time we stayed in the hotel. Service staff during breakfast were not very friendly!

    This hotel is separated from the main train station by the grand canal! It is a walking distance from there if you arrive at Venice St Lucia train station. The hotel is also a walking distance to all attraction points, on the way to any of them there are many restaurants, shops, events areas and it is a great pleasure to explore the different parts of the city. The room is quite spacious, very clean and good enough to accomodate two persons with great comfort. The breakfast was good, with varieties and options that may meet different tastes and dietary requirements.

    Stayed in July 2025

  • Reviewed: 9 August 2025

    9.0
    Fantastic location on the Grand canal, easy access to water taxis and places of interest
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night

    I tried to have a drink in the rooftop bar but was unable to get a table and then went to the bar downstairs and was not able to get food or drink in either bars. So I was a bit disappointed. But I did enjoy a meal at a restaurant a few doors away.

    Location - amazing on the grand canal opposite the train station, a very easy walk to the hotel. Room was upgraded to a balcony room and was dated, quaint but lovely. Breakfast was good.

    Stayed in June 2025

  • Reviewed: 8 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom was small.

    Delicious food. Close to parking. Close to train station. Clean, friendly staff. Comfortable beds.❤️❤️

    Stayed in August 2025

  • Reviewed: 5 August 2025

    7.0
    Annoying!
    • Leisure trip
    • Solo traveller
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    That the maids woke me up in the morning after my train didnt get in until after midnight!!!! If check out is at 11, don't knock on the door till after 11!!!!!!

    Location to train station

    Stayed in August 2025

  • Reviewed: 5 August 2025

    9.0
    Excellent location nice room,easy to reach.
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Scrqmbled eggswere bad .

    Breakfast need improvement, eggs were bad,not enough vegetarian option .

    Stayed in July 2025

  • Reviewed: 2 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No tea and coffee facilities in room

    Fantastic location Friendly helpful staff

    Stayed in July 2025

  • Reviewed: 2 August 2025

    8.0
    Great location nice staff
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Beds quite hard

    Location excellent easy to get too 5 minutes from the bus drop off and only 1 lot of small stairs without ramp to get to hotel.

    Stayed in August 2025

  • Reviewed: 31 July 2025

    8.0
    Pretty good
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    No kettle & the noise from outside

    Close to the station

    Stayed in July 2025

Showing 1 – 25

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