One of the beds in our room (we booked a twin) was noticeably terrible and needed to be replaced. It would have been nice for the pool hours to be longer - especially in this heatwave. The pool hours were from 9 until 7 or 7:30, and it would have been great for the pool to be open earlier in the morning and later into the evening so that people could avoid the hottest sun hours of the day.

Wonderful staff, great free shuttle to and from downtown Sorrento, pleasant pool. Great breakfast spread and appreciated that we could order drinks and light meals during the day from the bar.

Stayed in June 2025

Very clean and great breakfast

Lovely location on the edge of Sorento

Stayed in June 2025

N/A

Clean room, helpful staff, good breakfast, shuttle bus.

Stayed in April 2025

The pool water was ice cold.

The breakfast and staff at the breakfast was exceptional

Stayed in October 2024

The beds weren't the most comfortable

This hotel is in a lovely location just 25mins walk from the centre of Sorrento. Although the hotel is a little dated, everything was very clean and well kept. The hotel offer a shuttle bus to and from Sorrento every 30mins and this is a fantastic service! The hotel staff were very obliging. When we were out for the day, if I needed to book the bus or change to a different bus, I just phoned the hotel and there was never a problem. The breakfast was a buffet with a good selection - lovely fresh melon and pineapple, hams and cheeses and cereals - there was a selection of sweet cakes and sweet bread but there wasn't any fresh crusty bread - also the croissants were a long life variety and not the best. If you ask, they were always happy to provide a freshly cooked omelettes or eggs. Lovely coffee served with a jug of hot milk every morning.

Stayed in October 2024

Property could use some updating.

We had a wonderful time at this property had everything we needed. It was clean and a great location. Also had complementary shuttle service to the town of Sorrento, which was a 10 minute ride. The breakfast was very good and service from the staff Excellent. We would definitely recommend this hotel. Tourists from USA and Europe, a little bit of an older crowd. we did not see any children because it was September and they were all back in school.

Stayed in September 2024

They didn’t change the sheets when we stayed for five nights. And some of the staff on the front desk weren’t so helpful- we asked for help in booking something different to do because ferries were cancelled and they literally gave us no options. That was pretty disappointing. It seemed like we were a bit of a nuisance

The staff in the restaurant were amazing and Luca on the front desk was very helpful with organising shuttles.

Stayed in October 2024

It was clean but not what I would call spotless!

Well located - short walk into Sorrento and a lovely cafe/bar at the bottom of the road with spectacular views across the bay of Naples.

Stayed in October 2024

A bit of a walk from everything. However hotel ran a shuttle every 30 minutes to Downtown area of Sorrento

Well kept. Pretty

Stayed in September 2024

excellent breakfast, nice clean pool

Stayed in September 2024

Pool was too cold ,no shoe horn in the room.

good value , friendly staff.

Stayed in September 2024

Free shuttle bus to and from hotel every half hour. 4 minutes into centre of Sorrento. Pool was lovely and always space to sun bathe. Maitre D at the breakfast and restaurant was very welcoming and pleasure to deal with. Room was nice with a balcony. Breakfast was lovely, loads on offer.

Stayed in September 2024

Lovely helpful staff , good location

Stayed in September 2024

Nothing

We love everything about the Caravel - have stayed there many times and will do so again

Stayed in August 2024

Everything was good

Location excellent, staff friendly, great pool

Stayed in July 2024

Nothing to do with the hotel but if traveling by train it's a regional line and the trains are usually very packed. And one other thing they have a courtesy room if your leaving late but you need to book it and they don't tell you at the start.

Nothing to not like about this hotel from the excellent staff. the handy shuttle bus to and from the centre of Sorrento, really lovely quiet place with nightly entertainment. Nice pool and sunbathing balconies ,very clean hotel, breakfast was excellent. There are some excellent restaurant's in the immediate area with good value menu's.

Stayed in June 2024

Nothing, the whole experience was grest

Lovely hotel, comfortable bed, lovely room, greatlocation

Stayed in June 2024

Nothing but if I had to say something I would have said slow lift.

Spotless hotel, clean and comfortable rooms, very helpful and polite personnel and very good breakfast. There is a shuttle bus that takes you in the heart of Sorrento every half an hour. Overall excellent

Stayed in May 2024

Breakfast was good. Large selection , beautiful setting.

Stayed in April 2024

I found it a little noisey.Probebly due to the proximity of the main road and early the wall mounted t.v. in the next room.

Every aspect of my stay was superb. The ambiance ,the staff ,the comfort and food The Shuttle was very helpful,the driver excellent and receptionists were lovely and so efficient.

Stayed in October 2023

Restaurant staff and housekeeping staff are not friendly at all , they are focus on attending large groups, not single travelers or couples, gym facilities are poor, gym equipment need maintenance

Front desk staff is very welcoming as well as shuttle staff , there’s a shuttle available to the centre every 30 min .

Stayed in October 2023

Clean, quiet, comfortable, convenient location, friendly & helpful staff and great breakfast!

Stayed in September 2023

We don’t have any complaints about our stay.

Very clean, convenient shuttle, friendly and helpful staff. Breakfast had several choices but we preferred to eat at the many restaurants and coffee shops in the city center of Sorrento.

Stayed in October 2023

Mattress very hard & uncomfortable

Balcony & pool live entertainment in the evening

Stayed in September 2023