Reviews of HG Hotel Cappelli 3 stars

Everything! I cannot express how much I've loved my break here! Staff are so kind and helpful.i was a woman travelling with my two little girls and felt completely comfortable and safe in the area.lots to do in the area and pool area was always lovely and clean. Definitely be back.

Nothing! This is a real gem of a place.

Nice clean hotel , pool was a bonus

Breakfast was not good.....no fresh fruit no hot food , coffee was worst ive ever had in Italy ? One day tables were not cleaned i had to eat at a dirty table while staff just stood around dreadful ...

Near city centre!

Very old furniture!

Hotel top

For that price excellent value and location. Staff friendly. Rooms and bathroom in very Italian style, even their best was in cca. 90s. Location great - round the corner from both therme - Redi for bathing or tettuccio for visit and drinking cure. Hotel is "slightly used" but is having nice atmosphere. Great for people on budget who are not expecting the latest design and very modern stuff.

The only good thing about the hotel is the location. The hotel itself is crap

The hotel is completely worn out. The beds were so bad you just fall through it. I was then separated from my family in another room. In neither of the rooms did the airco work. It made a terrible sound. There was mold in both bathrooms. I showed everything on camera and the hotel promised to fully refund me (confirmed on email) but never did. Booking.com fails to help me as the hotel is denying this, despite their email. Clearly a hotel not to go to.

Confortable

Breakfast is correct but could be improved

Fantastic hotel in the middle of monticantini terme. The staff were soooo friendly. Will definitely return!

Nothing

The hotel is not like in the photos at all. It’s very old, no air conditioner works well no refrigerator. Nothing was good. I and my family left the hotel after one hour. I would like booking to make a full refund for my credit card. It was terrible!!!! Thank you

We liked everything, beds were good, pool was great, room was with perfect temperature and we slept very well. Only breakfast was a little poor, we missed fruits and vegetables.

Size of room .. swimming pool

The food was very bad and kitchen un prepared despite small quantity of diners …

Breakfast acceptable. room was so old. location was a bit busy and without free parking.

payment for parking

The pool, big bed, AC worked well, the bathroom was big.

Jacuzzi advertised but it was not working. Breakfast has more sweet than savory food.

location

This was the worst and much disappointing experience in my, more than 35 years of travel! The hotel staff demonstrated the most disgraceful and disrespectful attitude towards me, absolute absence of good faith and client orientation. I had booked a Deluxe Single Room that was supposed to be 16m2 with a balcony. I was accompanied by my child and accepted to pay extra 10 euros for her to stay with me. In the afternoon I was told that as the hotel does not have a free room corresponding to my booking I will be offered a better i.e. double room! The room was not ready as yet. Upon my arrival late evening 23:45 I was offered a smaller room without balcony, the towels, etc were for one guest only. When asking for a room corresponding to my booking I was offered an extremely rude answer: “we can not satisfy your expectations, we have no other room available, you can sort it out with Bookings.com”. The difference in price of the two categories of the rooms , on the hotel’s website, is about 20 euros per day. Consequently I was forced to pay 40 euros more for a lower category room, that is outrageously unacceptable for any guests, no mentioning the Genius clients.

The pool area was nice enough although the jacuzzi was empty and run down looking

The rooms are very dated, no iron on request, the hairdryer must have been about 20 years old and barely blew out any air, no water in the fridge which badly needed cleaning at least but ultimately replaced with a new one, very minimal toiletries, the walls in our room badly needed painting, breakfast was also disappointing

The staff are welcoming, the pool is cool and big with its relaxing chairs. As a genius member, I got a great offer and discount. The fan was good, though only 3 grades without specific choices of temperature or the density of the wind. The wardrobes were big. The room was really clean and the cleaning and breakfast staff were super nice, the same as most of the receptionists.

The fridge in our room is max 5 degree cooler than the house, so I was not able to keep the milk of my baby with me and I had difficulties in my baby sleeping for this. The strange part is that on the first day, they sent a technician who approved it was working properly, and they are very weak by nature 🤔 The breakfast had only one type of not very good ham, and one type of cheese in Italy 🤔 The fan switch for the temperature was kind of broken, so I had only choices between 1 to 3 to set its density.

easy excess to other place

air comdition not working