Reviews of Best Western Hotel Piccadilly 4 stars

The Wifi was reliable. The bed was very comfortable. The room and facilities were very clean. The shower was powerful. The receptionist who checked us in was very helpful and friendly - not sure of her name but she had dark hair and glasses.

Room was very small especially the ensuite. The ensuite had all the facilities but it was difficult to move around - it was so tight. The bedroom was also very tight. Breakfast was OK but not exceptional. Staff were not very engaging and never checked if guests were OK or if there was something they needed.

Location

Long steps

Lovely breakfast. The scrambled eggs were great. The service was wonderful. Gianfranco at the restaurant was very helpful. I loved the availability of a balcony and spacious windows. Very close to the metro and Basilica San Geovani.

At the entrance, you need to climb four steps to reach the elevator that takes you to the reception. Not too easy if you have very heavy luggage.

I found the hotel was in an excellent location relatively close to the Metro and trams (about 500m walk). The room was comfortable and as it was mid-June the A/C worked very well. I also like that this hotel is farther from the hordes of people and very touristy venues.

I did find the bed and pillow to firm for my perefernces.

Good location, breakfast was very nice with a good selection. Staff were friendly and the welcome drink with nibbles was a nice addition.

Probably not very good for customers with mobility issues. Alot of steps to front desk

Staff

Breakfast, room space, noise

The room was decent. Location is good as well. Receptionists were really nice and helpful. Breakfast spread was disappointing, not many options. And the weirdest thing was that the waiters in the restaurant would ask everyone what coffee they wanted and serve them, but never once came to us in 3 days of our breakfast ! Not sure why.

The housekeeping services were not good. Despite keeping the card on the pillow (mentioning to change our bedsheets), the bedsheet wasn't changed for 3 nights.

Booked for a short one night stay while attending a concert at a nearby venue so did not spend very much time in the hotel as I had to leave early for an early morning flight but overall a good experience for the few hours I was there.

N/A

Free coffee machine in the reception and very friendly staff

Walls of the room were very thin as could hear the other guests extra curricular activies late at night

Dear Best Western Hotel Piccadilly, I hope this message finds you well. I am writing to formally express my dissatisfaction with my recent stay at your hotel, from the 10th of April to the 14th of April, 2025. Unfortunately, my experience did not meet the expectations I had based on the hotel’s reputation. Firstly, while the hotel is advertised and sold as a 4-star establishment, the hotel only has 3 stars, as evidenced in the attached images. This discrepancy was quite disappointing and misleading. Furthermore, the air conditioning in my room was not functioning properly. Despite bringing this issue to the attention of the staff, it was not resolved during my stay, resulting in an uncomfortable environment throughout my visit. In addition, I encountered issues with a broken shower, and the breakfast provided did not meet the standards set by the images and descriptions on your website. It is my belief that guests should be guaranteed a comfortable and enjoyable experience, and regrettably, this was not the case during my visit. I trust that you will take this feedback seriously and take the necessary steps to address these concerns, so future guests do not face similar issues. Sincerely, Tiago

Excellent greeting by all reception staff eveytime we came in and left the building who ever was on duty. All the team were very polite and professional.

Breakfast was fine. No greeting when we arrived and had to work out what we had to do ourselves. No hot beverages offered, had to ask for tea towards finishing breakfast on first day. We took our own hot chocolate from the foyer machine the 2nd day

Aircon did not work. Small single lift was congested.