Opiniones del Bergamo INN 21

Dear guest, Thank you for your feedback! We are glad you found your room perfect, brand new, and comfortable. We understand you experienced a delay in our chat response. You messaged us via the Booking.com chat on Sunday evening, and our team responded on Monday morning. While we strive to reply as quickly as possible, our main office hours are Monday through Friday. For any urgent needs or more immediate assistance, we always recommend contacting us by phone or, as you mentioned, via WhatsApp. We have noted your comment and will continue to evaluate how to improve our response times across all chat channels. We hope to welcome you back in the future!

Dear guest, Thank you for your feedback! We are glad you found your room perfect, brand new, and comfortable. We understand you experienced a delay in our chat response. You messaged us via the Booking.com chat on Sunday evening, and our te… Mostrar más

Dear guest, Thank you for your feedback! We are really happy you enjoyed the spacious room and our great location. We understand that our digital check-in process, which includes taking a photo of your ID, to some might feel a bit tedious. This system is designed to make your arrival as flexible as possible, allowing you to check in at your convenience without needing staff on-site. The ID verification is a standard security and legal requirement for accommodations in Italy. We aim for clarity in all our pre-arrival communications to make this process smooth for every guest. We hope to welcome you back to Bergamo INN 21!

Dear guest, Thank you for your feedback! We are really happy you enjoyed the spacious room and our great location. We understand that our digital check-in process, which includes taking a photo of your ID, to some might feel a bit tedious.… Mostrar más

Dear guest, Thank you for your review and kind words about the location and the accomodation. We are sorry to hear that the online check-in felt a bit complicated. We do our best to make the process as clear and simple as possible, and we are always avaliable via phone or Whatsapp to assist guests at any time if needed. We hope you still had an enjoyable stay and would be happy to welcome you again in the future! Kind regards, Bergamo Inn 21

Dear guest, Thank you for your review and kind words about the location and the accomodation. We are sorry to hear that the online check-in felt a bit complicated. We do our best to make the process as clear and simple as possible, and we a… Mostrar más

Dear guest, Thanks for your feedback! We're really happy you enjoyed our great location and found our historic building beautiful, both inside and out. We're also glad you found your large bed comfortable. We note your comment regarding the perception that the room was smaller than expected. Our rooms are accurately described, and their dimensions are in keeping with the characteristics of a historic building. Also, it's wonderful to hear you appreciated the view from the balcony overlooking the city's rooftops, even if the heatwave limited your outdoor enjoyment. We value your feedback as it helps us improve. Kind regards, Bergamo Inn 21

Dear guest, Thanks for your feedback! We're really happy you enjoyed our great location and found our historic building beautiful, both inside and out. We're also glad you found your large bed comfortable. We note your comment rega… Mostrar más