Reviews of Hotel Benaco 3 stars
Via Colombare 45, Colombare di Sirmione, 25019 Sirmione, Italy
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe pool was great,parking on site
Disabled bathroom 😞
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewLovely hostess, great location and really distinctive family run hotel
AC was a bit ropey; likewise the breakfast
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewVery clean.
Whole place is dated and our 2 rooms like student accommodation - very basic. Not worth the money as it was a lot for a 1 or 2 star hotel
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat location! Walking distance to the lake, bus stops, Coop and nice restaurants.
The pool area needs some attention from the staff..
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewVery good location with a close-by bus to the old town. The owner was very kind. There is even a garden with a pool and free parking. Very good value for money.
Not the most modern rooms, but this can be seen on the images.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewGood value for money. Nice and quiet.
Air conditioning was working, but the flow was very weak.
Reviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewInternet connection
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewLocation was good. Very close to the shuttle bus to the old city of Sirmione and to several restaurants. Breakfast was reasonable. Pool was good.
The air-conditioner did not work in our room so we were moved. Second room was bigger, but balcony door shutter was broken and insufficient curtain to keep the room dark until morning. Otherwise ok. Rooms are a bit tired and need updating.
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe pool
Mould on the shower curtain
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewLocation
Not working air-condition, everything old, breakfast
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in May 2025
Verified reviewLocation was OK but a bit far out. And the lady hast was very nice
breakfast was poor. I only booked this because it said it had a swimming pool. but when we got there the swimming pool was closed and unavailable. had I known this I would not have booked. it was in my search filter. breakfast was poor, there were flys hovering around the meat and the it was strange layout, the breakfast room was actually a nice room but needed utilising properly. In fact it was the worst breakfast in the entire stay in Italy and we moved around a lot. Wifi was poor. decor was fairly terrible.
Reviewed: 14 June 2025 · Stayed in May 2025
Verified reviewConvenient location, good parking, fair price.
Breakfast was not very good.
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewStaff is really nice and the hotel has a colorful cozy vibe
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewThe location was fine
We booked the place as we wanted a swimming pool. When we arrived, we were told the pool was ‘broken’ and could not be used. When we questioned this saying we only booked for the pool they then said it wasn’t broken and could be used in the morning. We looked in the pool and it was absolutely filthy and unusable. We asked if we could get a refund as there was no where stated that the pool was out of action. After some back and forth on the phone about the quality of the pool, the staff then agreed to give the refund. They said they would cancel the booking on their end and I would get the refund from booking.com. This did not happen. They did not cancel the booking as they said they would or offer a refund. My mum even tried calling when the refund was refused and the manager she spoke was rude and ended up hanging up on her.
Dear Madam, I have already reported the bad behavior of the guest for three reasons: 1. you provided the NON-EXISTING phone number. 2. YOU ARRIVED after 7 pm when check-in is possible until 6 pm and WITHOUT NOTIFYING 3. THE POOL is OPEN FROM SUNRISE TO SUNSET and when you wanted to swim it was being cleaned and sterilized. We offered you the pool for the WHOLE DAY AFTER (EVEN IF YOU HAD TO LEAVE) but you refused. I'm sorry.
Dear Madam, I have already reported the bad behavior of the guest for three reasons: 1. you provided the NON-EXISTING phone number. 2. YOU ARRIVED after 7 pm when check-in is possible until 6 pm and WITHOUT NOTIFYING 3. THE POOL is OPEN FRO… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewWe loved the location, staff, restaurant and my balcony, breakfast on the terrace, swimming pool is lovely! Having laminate flooring in the room instead of carpet was amazing!!! I am allergic to dustmites, and carpets have always been my nightmares. I was so happy to see hard flooring in my room!
Our shower didn't have a draining tray and enclosure, so we always ended up with so much water on the bathroom floor. These are interior designer's and maintenance issues which do not reflect on staff personalities and performance but would simplify guests' stays and turn it into a perfect experience perfect.
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewI was greeted by a lovely lady who went above and beyond to show me where my room was, how the key card worked and helped me with an adaptor as the wall plugs have now changed to three pin sockets and I only had the standard 2 pin EU adaptor. The hotel is very quirky, with doors that are gloss green and gloss red, very French Italian. The location is perfect for heading into Sirmione, and there's a shuttle that stops just around the corner, €2 each way. The lake front is also just a short walk away.
The pool couldn't be used due to a storm in the two days before I arrived. I know that can't be helped, but it was disappointing that they hadn't been able to have it cleaned. Room 126 was very dated, the window opened onto a fire escape, and the bathroom was extremely dated, with the shower just a trickle and the flush sticking. The bathroom was very very dated and actually was a tiny wet room from the 60's.