Reviews of Be First

proximity to central station

cleanliness is horrible, water from showers doesn't drain soon, water from bidet come outside on the floor. There are so many reviews about this, still no action is taken by property this shows their ignorance. Also, some other used garbage was put in our room dustbin which had used pads and condoms and all. It's bad!

The location is good.

We staid at accommodation since 17.10. till 20.10. and we had several problems during that time. First we had no watter for two days. In one room the sink was blocked and toilet is leaking and in the another room sink is leaking. For the price we paid this is not right. No one from the accommodation has responded to our complaint.

Nothing, worst stay

It was the worst stay in our life. This is my very first time that claiming of stay in hotel or b&b in my life. First of all, this is not a hotel at all, the whole place smelled like an unbearable strench so we couldn't stay in the room. All duvets and sheet wewe not cleaned at all, totally dirty and smells very bad, it was stincks like vomit. So we could't use the dubet at all. Shower stall drsin was clogged since weve arrived so we could't take any shower properly. Heavy odors, unclesned rooms, smelly stincky, clogged shower drains.. We feel like we threw more than 300 euros on the street. Therefore, we kindly rrquest you to issue a compensation or refund for this reservation.

Not a bit like pictures dirty nothing worked toilet not working tv not working did ask landlord did not fix it not a superior room not good at all

Dirty nothing worked

They owe me 24 euros. The reason I booked here was because they mentioned having a washing machine, but it turned out they didn't have one as stated in their description (I’m attaching photos in case they’ve deleted it). They agreed to pay me 24 euros for laundry service, which they never did. They missed their word and simply stopped responding to me.

The place was great. The room was comfortable and the AC kept it very nice and cool. The location, though not fully in the center, was very accessible and even had a nice park nearby.

Upon entering the shower, we discovered that the shower was missing a door; a key component when considering the size of the shower and the clogged drain. Furthermore, two consecutive mornings we were unpleasantly surprised to find that a very eager cleaner was attempting to enter our room whilst we were asleep. During one of these instances, he had even managed to push out the key we kept inside the lock for safety (clearly the key he had overpowered ours) and entered, discovering us in our sleep attire. Contacting the owner was not an option as we had tried to call and message him on multiple platforms regarding an issue with the TV the day of our arrival, we still do not know how to work the TV.

I had the worst experience of my life. They said they would send the check-in information via WhatsApp, but until one hour before check-in, they didn't respond to any of my messages or calls. During this time, I was extremely anxious and searching for a new hotel. The rooms smelled of towels, the bed was dirty, and it wasn't even a double bed. The room had nothing to do with the photos. They said I could open the street door with the app they provided, but of course, it didn't work. I experienced this by being locked out for hours on my first night. Again, I couldn't get any response to my calls and messages. I was only able to enter the building thanks to local people. My vacation was ruined for days because of this. I contacted Booking.com, and they told me they couldn't get any response to their messages either. On the last day, they gave me a key, saying the door was broken, but this wouldn't solve any problem at this point. If you want to have the worst holiday experience of your life, go for it, guys.

Location was good, very easy walking distance to the Termini train station and has lots of nice restaurants nearby. Mattheo was helpful and checking in and out was super easy. We used it as a base purely to sleep and shower and for that it was fine. It was good to find an affordably priced place with a private bathroom in Rome.

Not many plug sockets in the room worked and the shower door was broken. But the shower worked fine and we unplugged a lamp for an extra plug socket.

The check in was all online so when we arrived it was easy to and quick to access the room. Very close to the train station and many bus stops so was easy to get around Rome.

The shower wasn’t very good. Definitely needs fixing but everything else was good.

Our room was the perfect size for 3 nights in Rome and the cleanliness was up to a good standard. The location was great as we were close to the train station so was able to move around in Rome easily.

Our aircon was old and faulty and by the end of our stay it was dripping.

Very disappointing stay. to get into the building was ridiculous - by app, not to mention on the staircase there is no mobile range - so it was impossible to open the door easily - you need internet to do that. The host is not responsive after being informed about the clogged shower (probably after previous guests) did absolutely nothing.

Location is perfect

Unlike previous people's experience, we didn't have problems with check-in or water. Check-in was easy, the water was hot.

The staff wasn't available. TV didn't work. Apart from the first day that owner sent me the information about how to pay city tax and how to check-in, they didnt respond anymore. If you dont write to them between 14 to 20, you wont get any response which is not acceptable at all. Most people travelling, from 14:00 to 20:00 will be out of room. I contacted, once at 21:00 and another day at 22:00. I expected a response the day after when they say they are working, which was the least expectation. Also when i wanted to leave, i sent a message to inform, but no response to non of them. In those messages, once i asked i dont want the room service(cleaning)when i am not in room, it was ignored. I wanted to use my sheets and pillow covers for the bed, which i brought from my home, which was clearly different from theirs, by color and design, and i lost it. When i contacted the owner for getting information or a payment for the loss, still no response.