Reviews of Hotel Baia Delle Zagare 4 stars
Via Litoranea Mattinata Vieste, 71030 Mattinata, Italy
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewSpectacular grounds, beautiful location.
I found the buffet night to be overpriced given how little we ate. I had only one glass of wine and my husband had water, yet the beverages alone came to 30 euros for two people. The buffet itself was very good, but it’s really worthwhile only if you’re a big eater or if you have an all-inclusive package—otherwise the value isn’t there.
Dear Madam Flora, Thank you for your wonderful feedback. We are delighted to know that you and your husband loved the Resort, its spectacular grounds, and unique location. Regarding the "Serata Pugliese", we would like to clarify that it has a fixed price of €48 per person, which includes both the buffet and beverages. On the bill, however, the amount is shown separately for food and drinks. We hope this helps to clarify any confusion. We appreciate your comments and will take them into consideration as we continue to improve our services and dining experiences. We look forward to welcoming you back for another memorable holiday. Kind regards, Guest Relations Baia delle Zagare Resort
Dear Madam Flora, Thank you for your wonderful feedback. We are delighted to know that you and your husband loved the Resort, its spectacular grounds, and unique location. Regarding the "Serata Pugliese", we would like to clari… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewWe loved the location, the beach and the facilities.
Not much choice for vegetarians or vegans
Dear Mrs Karen, Thank you for sharing your kind feedback. We are delighted to know that you loved our location, the beach, and the facilities. Please rest assured that we are working on expanding our offer to better accommodate all dietary preferences. We truly appreciate your comments and look forward to welcoming you back. Kind regards, Guest Relations Baia delle Zagare Resort
Dear Mrs Karen, Thank you for sharing your kind feedback. We are delighted to know that you loved our location, the beach, and the facilities. Please rest assured that we are working on expanding our offer to better accommodate all dietar… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewWe loved everything!
Dear Ms Caroline, thank you for your beautiful review. We hope to see you again soon. Guest Relations Baia delle Zagare Resort
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe room was nice, clean, tidy and pleasantly large. The beach was beautiful and it was good to have a permanent sunbed during our stay. The park of the accommodation is cozy. The breakfast had a wide selection.
Reservations for dinner are acceptable as a solution, but several times we had to wait 45 minutes between being shown to the table and taking the order. I think this is unacceptable for a four-star hotel. There were too many fish and seafood dishes, and there was no choice for chicken, pork and beef dishes.
Dear Mr István, We sincerely thank you for sharing your experience. We are delighted that you appreciated our property, its location, the cleanliness of the rooms, the equipped beach, and the variety of our breakfast. We are sorry to hear that the dinner service did not fully meet your expectations. Please rest assured that we are already working on improving the speed of service in the restaurant and on expanding our culinary offer to provide a wider variety of dishes to suit every taste. We look forward to welcoming you again in the future. Guest Relations Baia delle Zagare Resort
Dear Mr István, We sincerely thank you for sharing your experience. We are delighted that you appreciated our property, its location, the cleanliness of the rooms, the equipped beach, and the variety of our breakfast. We are sorry to hea… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNice location
Rude staff and way too expansive for value
Dear Mr Ferenc, Thank you for sharing your feedback with us. We are pleased you appreciated our unique location. Please accept our apologies if you felt our team did not convey the warm hospitality we are known for. As for the value, we continuously strive to ensure that the quality of our services, the beauty of our setting, and the facilities provided reflect the best possible experience for our guests. We would be delighted to have the chance to welcome you back and let you enjoy a stay that reflects the high standards for which our resort is renowned. Guest Relations Baia delle Zagare Resort
Dear Mr Ferenc, Thank you for sharing your feedback with us. We are pleased you appreciated our unique location. Please accept our apologies if you felt our team did not convey the warm hospitality we are known for. As for the value, we … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe hotel is extremely elegant. Covered in astonishing garden. It is giving a felling of Capri but with less people and very chill area. Maybe in the cheapest room you will not have a balcony but it’s good enough to stay. Food is beyond delicious. Worth to spend very penny. Price included are sun beds and canoes 🛶 which the neighbor hotel did not do! So watch out.
The only not nice situation was that on the second day the lifeguard move my things from the sun beds without telling me which was rude and also knew when to kick me off from the beach when my time came. Quite weird. Besides nice stay
Dear Mrs Natalia, Thank you very much for sharing your feedback with us. We are delighted to know that you enjoyed your stay. Regarding your note about the beach, please be assured that we truly value your observations. Our team follows precise schedules for releasing sunbeds in order to guarantee access and comfort to the next guests. Your comments help us to continually improve, and we look forward to welcoming you back for another pleasant and relaxing experience. Kind regards, Guest Relation Baia delle Zagare Resort
Dear Mrs Natalia, Thank you very much for sharing your feedback with us. We are delighted to know that you enjoyed your stay. Regarding your note about the beach, please be assured that we truly value your observations. Our team follows … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe beach was magnificent. The grounds were impeccable. The rooms were spacious, modern, clean. The food was delicious. Most of all, the staff from restaurant, front desk, life guards, bar tenders and cleaning personnel were TOP NOTCH!!!!
There is not one thing I would change
Dear Madam Concetta, We are truly delighted to read your wonderful words. It makes us proud to hear that you enjoyed every aspect of the Resort – from the magnificent beach and impeccable grounds to the spacious rooms, delicious food, and above all, the dedication of our staff in every department. We look forward to welcoming you and your family back for another unforgettable stay. Kind regards, Guest Relation Baia delle Zagare Resort
Dear Madam Concetta, We are truly delighted to read your wonderful words. It makes us proud to hear that you enjoyed every aspect of the Resort – from the magnificent beach and impeccable grounds to the spacious rooms, delicious food, and… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewEverything, the view, the room, the service, the food.
All was beautiful!
Dear Madam Pilar, Thank you so much for your kind words. We are delighted to know that you enjoyed the view, the room, the service, and the food, and that everything contributed to making your stay truly beautiful. We look forward to welcoming you back for another unforgettable experience. Kind regards, Guest Relation Baia delle Zagare Resort
Dear Madam Pilar, Thank you so much for your kind words. We are delighted to know that you enjoyed the view, the room, the service, and the food, and that everything contributed to making your stay truly beautiful. We look forward to welc… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewA tasty breakfast, delicious, varied food. Great panoramic view around the restaurant, beautiful private beach.
We had a nice stay but left with a bitter taste. Booked for 5 nights, paid 400 Euro/night, we were prepared to enjoy the sun & sea. As soon we arrived, we found out that , allthough you pay a premium price, we have to stay only on the south beach. The rule says clients housed in the south part can go to the south beach and those housed in the north part can go to the north beach. So, in the first day we went on the south beach. Next day we explored the north beach to, and concluded: South beach is smaller, with pebbles, half of it is open to the public and has no grill / no hot meal. The north beach is bigger, sandy, more spacious and has a grill. So, a no brainer for us, preferred to the north beach. BUT no, that is not possible, because there are ”rules”. What? To our suprise, everyday the NORTH beach was half-empty. If you want to go to the north-beach, you cannot :)) Only if you go every morning and ask permission at the reception. Then, they call the beach attendants and ask if there are places. So yeah, we went anyway there everyday and were good clients - spent 750 euro , 2 persons, on food, drinks, etc - for lunch and dinner. So i guess they should be happy about that. We preferred to enjoy a hot lunch & drinks at the beach restaurant from the north beach, not to eat sandwiches at south beach. Around 3 pm, on both sides, because of the highcliffs, the shade comes over the beach and gradually, until 5pm you have a little sun at the side. So naturally, we went for the sun and moved on other sunbeds to enjoy the sun (also other clients - newsflash, we go to italy for the sun & sea, to enjoy a good meal. Also the reception has some unfriendly workers, theres a little one standing out, which complicates every request. Then there are some again very stupid habits - you need to reserve dinner at the hotel , only to go at the established hour to wait 15 min in line to be seated !? what is the point of the reservarion then ??
Dear Mrs Mirela, Thank you very much for sharing your review and for choosing to stay with us in the heart of the Gargano. We are delighted to read that you enjoyed the beauty of our unique location. We are sorry, however, to hear that some of our organizational rules left you with a less positive impression. Please allow us to clarify: Comfort Rooms and some Family rooms are located in the South area, and therefore guests staying in this category have a beach umbrella assigned at Cala Bianca, the southern beach, appreciated for its natural charm and distinctive pebbles. Deluxe Rooms and higher categories are instead situated in the North area and include a reserved beach umbrella at Cala d’Oro, known for its fine grave. Please note that this area is not characterized by sand. The division between the North and South beaches is not intended to limit our guests’ experience, but rather to ensure comfort, safety, and a balanced distribution of spaces for all visitors, given the particular and beautiful setting of our bay. Moreover, please note that all our guests are welcome to visit both beaches freely and to enjoy lunch in the beach restaurant they prefer. It is unfortunately not always possible to upgrade rooms as our property is often fully booked. Even if some umbrellas may appear unused at times, they are already assigned to the corresponding rooms and remain reserved for those guests, who may simply not be present on the beach at that specific moment. Regarding the reservation system for dinner, we apologize if you experienced waiting times. We are constantly working to improve this process and minimize any inconvenience. We truly appreciate the time you dedicated to sharing your impressions. Guest feedback is extremely valuable as it helps us continue to refine our services while enhancing what makes our property unique. We hope to have the pleasure of welcoming you back in the future to create even more memorable moments at Baia delle Zagare Resort. Guest Relations Baia delle Zagare Resort
Dear Mrs Mirela, Thank you very much for sharing your review and for choosing to stay with us in the heart of the Gargano. We are delighted to read that you enjoyed the beauty of our unique location. We are sorry, however, to hear that so… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewA must stay, Absolutely stunning place with breathtaking views. Staff are all so accommodating and friendly and happy to help whenever needed especially with our toddler they were always happy to help when needed. The family room was perfect size and great having the seperate living room as well as the large courtyard to sit outside of an afternoon. You must stay on a Thursday night to experience their puglian night, filled with lots of traditional foods, dancing and singing, a highlight of the stay
Beds a little stiff but didn’t bother us too much. Everything else was perfect wish we stayed longer!
Dear Madam Georgina. Thank you sincerely for your wonderful review. We are pleased that you appreciated the breathtaking views, the courtesy and helpfulness of our staff and the beauty of the room. We are also glad you enjoyed the Puglian night, a special event for us. We have noted your comment regarding the beds and will do our best to improve. We look forward to welcoming you again. Guest Relation Baia delle Zagare Resort
Dear Madam Georgina. Thank you sincerely for your wonderful review. We are pleased that you appreciated the breathtaking views, the courtesy and helpfulness of our staff and the beauty of the room. We are also glad you enjoyed the Puglian… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewEverything is excellent
Nothing
Dear Mr Esref, thank you so much for your beautiful review. We hope to welcome you back soon! Guest Experience Baia delle Zagare Resort
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewAmazing hotel, nice views, perfect services🫶
Dear Agné, Thank you so much for your wonderful review. We are delighted that you enjoyed our hotel, the beautiful views, and our services. It was truly a pleasure to have you with us, and we hope to welcome you back very soon for another amazing stay. Kind regards, Guest Experience Baia delle Zagare Resort
Dear Agné, Thank you so much for your wonderful review. We are delighted that you enjoyed our hotel, the beautiful views, and our services. It was truly a pleasure to have you with us, and we hope to welcome you back very soon for another… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified review👌
Staff in reception. The reception staff was rude and unhelpful. We were on holiday with our 2.5 year old daughter, but the staff tried to charge 25 euros for each night when checking in, even though the booking stated that from 3 years old...they managed to prove it!!! Also, when trying to book a restaurant for the evening, we were promised a table in the front row outside... but when we arrived in the evening, we were offered a place at the back of the restaurant... although the restaurant was empty at 7:30 PM and it was stated that we were not paying enough for the night (860 EUR for 3 people)😀 and in order to get a place in the front row with a sea view, you need to take a suite for 1000 EUR😅regrettable... When we started to ask the reception where such rules came from and where they were written, the reception employee tried to evade this answer and ignored our request... Also, when we asked for our name, she did not answer because she did not have to😅After a long discussion, we were offered to come with a small child after a good hour for dinner... if there is any place left, maybe they will seat us where we want😀 of course we refused and had dinner all evenings at the family restaurant Barone next to the hotel with a great view of the cliff to the sea and fresh seafood and meat grilled on grill👌🐠🐑🦀 .After 5 nights we asked for a late check-out, of course for an additional fee, but it was stated that this was not possible, because the hotel was fully booked, but booking showed that we could buy rooms. They offered to stay by the pool when the rooms were freed up, there were no options by the sea.😅p.s breakfast and breakfast staff were great😉But the communication of the reception staff is pathetic….
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe location is idyllic and everything about the hotel including the staff is exceptional.
I got really badly bitten by mosquitoes and there seemed to be nothing that could be done about it as they were really tiny ones that came in through the aircon even with the windows shut so it was rather miserable being covered in bites and knowing each night I would wake up with more. There was also an evening where the little midges came into the restaurant and covered the table and went in my food - the staff were great moving me inside and getting more food but it wasn't pleasant.
Dear Mr Vicky, Thank you so much for your kind words. We are delighted you enjoyed your stay. Being immersed in nature is part of the charm of our resort, even though it can sometimes bring small insects that are unfortunately beyond our control. We truly appreciate your understanding and would be happy to welcome you back for another relaxing experience. Guest Relation Baia delle Zagare Resort
Dear Mr Vicky, Thank you so much for your kind words. We are delighted you enjoyed your stay. Being immersed in nature is part of the charm of our resort, even though it can sometimes bring small insects that are unfortunately beyond our … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe views are amazing. The rooms are spacious
Nothing
Dear Lisa, Thank you very much for your kind words! We're delighted you enjoyed the breathtaking views and the spaciousness of our rooms. We hope to welcome you back soon for another relaxing stay! Warm regards, Guest Service Baia delle Zagare Resort
Dear Lisa, Thank you very much for your kind words! We're delighted you enjoyed the breathtaking views and the spaciousness of our rooms. We hope to welcome you back soon for another relaxing stay! Warm regards, Guest Service Baia … Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewSea and beach were wonderful, friendly staff
Restaurant menu can be more international
Dear Ms Selen, Thank you for your kind words about our sea, beach, and friendly staff. We’re glad you enjoyed these aspects of your stay. We appreciate your feedback regarding the restaurant menu and will certainly take your suggestion into consideration as we continually strive to improve. We hope to welcome you back again soon. Guest Service Baia delle Zagare Resort
Dear Ms Selen, Thank you for your kind words about our sea, beach, and friendly staff. We’re glad you enjoyed these aspects of your stay. We appreciate your feedback regarding the restaurant menu and will certainly take your suggestion into… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewMy dad had booked it as a surprise and it was amazing! Beautiful scenery, many plants and trees. Very modern, tasteful lighting at night. Beaches were very close and closed to the public. Our room was very nice as well. Very comfortable. The terrace was overlooking the sea. Breakfast was also amazing. Many options to choose from. We will definitely be going back 😊
Dear Guest, Thank you so much for your lovely review. We're thrilled to hear that your dad's surprise turned into such a memorable experience for you. It means a lot to know you enjoyed every part of our Resort. We truly look forward to welcoming you back for another wonderful stay! Guest Service Baia delle Zagare Resort
Dear Guest, Thank you so much for your lovely review. We're thrilled to hear that your dad's surprise turned into such a memorable experience for you. It means a lot to know you enjoyed every part of our Resort. We truly look forwar… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewLocation!
Overpriced for what it is. Understaffed, incompetent, and indifferent staff. Billing errors (they charged us for food and drinks we didn’t have and when we pointed this out received no apology); no one picks up the phone at reception (we were very patient); and oh, they will charge you an arm and a leg to use the beach the day you’re checking out.
Dear Ms Kartik, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Our staff always strives to be as precise and helpful as possible, but we acknowledge that mistakes can occasionally happen and for that we sincerely apologize. As for the beach access on the day of check-out, we’d like to clarify that the use of the beach is connected to the room reservation. While we’re happy to let guests stay a little longer on the beach after check-out when possible, an additional fee applies for extended use throughout the afternoon, as the room is no longer in use that day. We appreciate you highlighting the view and the location and we hope you might reconsider and give us another opportunity to offer you a more pleasant stay. Guest Service Baia delle Zagare Resort
Dear Ms Kartik, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Our staff always strives to be as precise and helpful as possible, but we acknowledge that mistakes can occa… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe establishment is absolutely stunning. The private beach is amazing and very relaxing. The hotel is well located but you do need a car to visit the surrounding. Breakfast is very good and the service is great as well:
Nothing, we had an issue with Air conditioning while we were there and it was resolved very quickly.
Dear Mr Vincent, Thank you so much for your wonderful review! We’re truly delighted to hear that you enjoyed the beauty of our hotel, the relaxing private beach, and our breakfast and service. We’re also glad we could promptly resolve the air conditioning issue during your stay. Your comfort is always our priority. We hope to have the pleasure of welcoming you back soon for another relaxing stay. Warm regards, Guest Service Baia delle Zagare Resort
Dear Mr Vincent, Thank you so much for your wonderful review! We’re truly delighted to hear that you enjoyed the beauty of our hotel, the relaxing private beach, and our breakfast and service. We’re also glad we could promptly resolve the a… Show more