Everything was fine!

It was a incredible hotel, with a wonderful staff! They were also very kind to our dog. Some spas were unique, just as amazing as the Leaning Tower of Pisa. Thank you very much for everything!

Stayed in July 2025

Beautiful building with spacious rooms. The food was fantastic and the spas were the perfect compliment to a day of hiking on the gorgeous trails that are nearby.

Stayed in August 2025

There’s nothing to not like. however I do agree with some of the other reviews that say that the experience doesn’t feel like 5 star hotel by international standards

Old school type grand hotel

Stayed in August 2025

The hotel is very good: calm, spacious, with large and comfortable rooms. The staff were pleasant and attentive, and our stay left a great impression. We really enjoyed everything! The only downside was the restaurant — during dinner it felt quite stuffy and lacked fresh air.

Stayed in August 2025

Absolutely loved the setting and the staff were very nice. They apologized about my meal and did not charge me.

An absolutely beautiful setting. Did not have time to experience the spa unfortunately. Did however have a swim in one of the indoor heated pools and found the railing to be loose. Also the bath shower is very slippery which could be dangerous as someone could fall. So maybe put a non slip mat in the bath for showering. I unfortunately ate something at dinner and was ill that night but thankfully felt fine in the morning.

Stayed in August 2025

Honestly can’t think of anything

It was stunning!! Very clean but kept with the historical feel.

Stayed in August 2025

Year on year, the hotel is increasingly in need of some upgrading, especially the spa showers that are mediocre, general maintenance of pools, and some details in the rooms. Breakfast is a mix of excellent local products and mid-quality cakes, everyday brands, and overly diluited juices; international hotels in the same category have usually higher breakfast standards.

Fifth time over a few years. We spent our first wedding nights here when it was just renovated years ago and we come back regularly. Always pleasant and premium with helpful staff. Very relaxing. Restaurant food and drinks are excellent yet overpriced given great local choices.

Stayed in August 2025

Bed was too hard and pillows not that comfortable

Love the hotel’s Italian charm and spa facilities. Breakfast and dinner were amazing too. Staff was very friendly and accommodating.

Stayed in July 2025

The decor is a bit tired

It’s a beautiful property with old world Charm

Stayed in June 2025

The temperature in the room, +30. AC was not at all efficient. Making noises and not cooling the room.

Thermal spa

Stayed in July 2025

I nearly didn’t book this place due to comments about it being tired and dated but I actually loved that fact it added to its charm and wasn’t as tired as made out (in my opinion)

I really enjoyed our stay, it is more than we would usually pay but it was a birthday treat and experience. I really wanted a spa birthday and it delivered. The atmosphere in the building was instantly welcoming and very private. Our room was gorgeously airconned on arrival (I always appreciate this not everywhere does it). We enjoyed the spa and booked one of the couples options. It felt private we had a pool to ourselves for a bit and used the amenities. There’s so many areas to go it feels private. We then had a meal at the restaurant really great service, the food options didn’t meet my fussy eating so they were great in going off menu slightly for me but my partner enjoyed the steak it was a lovely atmosphere and we definitely could of done one more day easily but we were headed home. We initially thought we might need a taxi to pisa airport but it’s actually a short walk from train stop and short distance from pisa station so really easy to get public transport to the airport :) I would recommend and I would come again!

Stayed in June 2025

Room was dark so great for sleeping but would be good to have more natural light, food choice was limited, nothing around so manly stayed at hotel or got a cab.

Staff were friendly, helpful and very welcoming, spa was lovely and never to busy, breakfast was good, overall very peaceful and tranquil.

Stayed in May 2025

Nothing to dislike

We booked in here for a night after 2 days hiking the Cinque Terre. What an excellent place to unwind and recharge the batteries before flying home. Everything was perfect. The staff were very friendly, helpful and attentive. Nothing was a problem. The thermal pools and Jacuzzi's were amazing. The food and service in the restaurant was top class. We would definitely recommend Bagni di Pisa

Stayed in May 2025

Fantastic gem near Pisa, wonderfully preserved.

Stayed in May 2025

Needed more bar/ food facilities

Amazing find

Stayed in May 2025

The hotel is not really a leading hotel of the world , for that title it really needs upgrading. The breakfast was a relatively simple buffet. The bathrooms could do with an upgrade . A shower in a bathtub is not acceptable anymore . The swimming pool is part of the spa, and therefore more functional, than an attractive area to relax . Also there is no service around the pool.

The hotel had upgraded our rooms, which were nicely decorated and comfortable. The staff was accommodating and friendly . The spa is good , and one of the main attractions of the hotel.

Stayed in April 2025

A little updating needed. Little tired.

Beautiful hotel. Classical and heritage but understand the comments on needing a little updating. Didn’t find this an issue and would go back as the thermal pools are amazing! We had a bad weather trip but the hot outdoor pool on the rain was fabulous!

Stayed in April 2025

The male receptionist at the Spa when I came in for my schedule appointment at 3pm was extremely rude and unprofessional,he absolutely ruined my experience at the spa, but thanks to Daniele for the wonderful massage that helped me relax a bit after my horrible encounter with the male spa receptionist.

Front desk staff were exceptional, very welcoming and super attentive. We had a pleasant stay, however

Stayed in April 2025

Beautiful old building

Stayed in April 2025

We thoroughly enjoyed our stay at the hotel, especially its fantastic location. For a family of four (two adults and two kids), I highly recommend booking a Junior Suite. The facilities were beautiful and offered a relaxing atmosphere. While the spa area was pleasant, it wasn't particularly child-friendly and could use some improvements in cleanliness. Although children are allowed in the spa, it feels more suited for adults. The hotel does have a slightly outdated charm, but the rooms are very comfortable. We also loved the bar—our bartender was incredibly polite and crafted some of the best drinks we've ever had. Overall, it was a delightful experience!

Stayed in March 2025

While the hotel does have an older charm to it, and some areas could benefit from a little extra attention – particularly the spa facilities in terms of cleanliness.

The room was spacious and comfortable, the hotel itself is very large with a lot to offer, and the facilities were great. The staff were warm and welcoming, and the breakfast was a real highlight – delicious and with plenty of variety.

Stayed in March 2025

The spa facilities seemed a bit out dated and need a bit of an upgrade

The woman working on reception and matteo who works in the bar are exceptional members of staff, friendly, welcoming and attentive. The hotel is beautiful, comfortable and clean.

Stayed in February 2025

As the hotel was fully booked, we were given a room with no exterior windows – just one facing the interior corridor. Unfortunately, this meant we were woken up early in the morning by the sound of vacuuming and other hallway noise. It’s worth checking the room type in advance to ensure a more peaceful stay.

A truly charming hotel with a soul. You can feel the care and attention to detail in every corner, and the staff fully lives up to the 5-star standard – professional, warm, and attentive. We chose this place for the spa experience, and it absolutely delivered. There are numerous pools with natural thermal waters and a wide variety of treatments. Everything was thoughtfully designed for relaxation and well-being. A memorable stay we’d love to repeat.

Stayed in February 2025

Very nice staff, majestic building, nice spa area.

Stayed in March 2025