via della scala n.48, Santa Maria Novella, 50123 Florence, Italy
#88 of 719 B&Bs and Inns in Florence
Guests' ChoiceBased on 367 B&B reviews
9.3Cleanliness
9.5
Comfort
9.6
Location
9.5
Facilities
9.3
Staff
9.8
Value for money
9.2
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 September 2025
Pat
AustraliaNothing
Location, owners let us check in very early, and catered for our very early departure. Amazing experience thank you
Stayed in September 2025
Reviewed: 1 September 2025
Ami
United KingdomEverything was brilliant and the staff were sooo lovely ! They took a lot of time to give us recommendations and the breakfast was fab!
Stayed in July 2025
Reviewed: 31 August 2025
Scudge
AustraliaNothing
Great location, spotless room and bathroom. Super friendly staff and breakfast was really nice.
Stayed in August 2025
Reviewed: 20 August 2025
Nicole
IrelandN/A
Spacious, clean and comfortable
Stayed in August 2025
Reviewed: 20 August 2025
Sara
DenmarkI had expected more compared to the quite high price, but in all, an okay and comfortable experience. Aircon worked poorly and the breakfast was a disappointment.
Stayed in August 2025
Reviewed: 18 August 2025
Jialing
TaiwanThe owner was so nice:) The room was clean and comfortable!
Stayed in August 2025
Reviewed: 18 August 2025
Sangari
United KingdomNot the owners fault, but a lot of stairs to the B&B, so if you have health issues, this will be challenging.
The place is clean and the attention to detail shows the love of the place and the passion of the owners. We loved staying here, and would stay again. Thank you Paolo for welcoming us and for the lovely breakfast and advice. You are fantastic!
Stayed in August 2025
Reviewed: 11 August 2025
Laura
AustraliaN/A
Extremely clean and excellent service
Stayed in July 2025
Reviewed: 4 August 2025
Bojan
Bosnia and HerzegovinaEverything was fine, there were no significant shortcomings!
Property was really good and communication with host was very nice!
Stayed in August 2025
Reviewed: 3 August 2025
Dodica
RomaniaPerfectly located, very close to all points of interest and very easy to get to it from the train station.
Stayed in August 2025
Reviewed: 31 July 2025
Ann
United StatesVery clean and good location
Stayed in June 2025
Reviewed: 28 July 2025
Deb
United KingdomAn Unforgettable Stay in the Heart of Florence – 5 Stars! From the moment we arrived at this charming bed and breakfast, we were treated like family. Run by a wonderful husband and wife team, the hospitality was truly exceptional. They went above and beyond in every possible way—nothing was too much trouble. Whether it was offering insider tips on exploring Florence, making restaurant reservations, or simply checking in to ensure we were comfortable, their warmth and attentiveness made our stay incredibly special. The room itself was of the highest standard—spotlessly clean, beautifully decorated, and equipped with everything we needed for a relaxing stay. It felt more like a boutique hotel than a B&B! The attention to detail did not go unnoticed, from the quality linens to the thoughtful touches throughout the space. Breakfast each morning was varied and plentiful a great start to the day The location is perfect for exploring Florence, with all the main sights within easy reach. But what truly sets this place apart is the heart and soul poured into it by the owners. Their passion for hospitality and deep knowledge of the city enriched our experience far beyond what we expected. We cannot recommend this gem highly enough. If you’re visiting Florence and looking for comfort, warmth, and genuine Italian hospitality, look no further—you’ve found it.
Stayed in July 2025
Reviewed: 27 July 2025
Triin
EstoniaLocation is very good, hostess is very friendly and welcoming. Nice and easy to check in. The breakfast IS AMAZING. It is served right to the bed.
Stayed in July 2025
Reviewed: 21 July 2025
Ivan
AustraliaNothing. It was all good
Great staff, comfortable room. Good breakfast and friendly people
Stayed in July 2025
Reviewed: 21 July 2025
Karen
AustraliaExcellent communication prior to check in which made it super easy. Excellent location, close to train station and major attractions. The staff were so friendly and helpful. Would definately stay here again :)
Stayed in July 2025
Reviewed: 12 July 2025
Firoza
United StatesWe wish our room had a larger window to get in more natural light.
Very friendly staff, comfortable bed, amazing shower. Loved having breakfast delivered to our room each morning!
Stayed in July 2025
Reviewed: 10 July 2025
Richard
United KingdomExcellent attention to detail and went way and beyond with suggestions for our stay and onward travel
Stayed in June 2025
Reviewed: 9 July 2025
Jennifer
AustraliaNothing. Everything was great.
The accommodation is located close to the station which made it very convenient for us, and only a short stroll to all the main attractions. But what I liked most was the hostess - she was super friendly and helpful and went out of her way to answer all our questions and ensure we had an enjoyable stay. Highly recommend.
Stayed in July 2025
Reviewed: 4 July 2025
Josephine
AustraliaNothing.
The property was a delightful surprise when I opened the door to the room. I have stay at least 6-8 times in Florence. This was so far the best
Stayed in July 2025
Reviewed: 15 June 2025
Carla
United StatesEverything was good. I will be coming back!
Beautiful place, in a great location with very welcoming staff. Very good breakfast delivery straight into our room. If I could I would give this B&B 10 stars!
Stayed in June 2025
Reviewed: 6 June 2025
Sophie
AustraliaVery helpful and friendly staff, who gave us great ideas for where to visit. Beautiful and spacious room. We loved staying in a boutique hotel.
Stayed in June 2025
Reviewed: 26 May 2025
Romela
United Arab EmiratesNOTHING
Location: it is perfectly nearby Firenze S.M.N and the Centrale of Florence is reachable in minutes of walk. Staff - the hosts Cinzia & Pao are amazing hosts - very detailed, personally present for their guests. They are very accommodating allowing us to keep our luggage until we finally have to leave Florence, they even gave us a gift - wonderful gesture which you will not see from most of the places in Italy. special mention to Ed who prepared our breakfast which I enjoyed too much. The place is clean, comfortable and quiet - good place to stay after a tiring walk in the city.
Stayed in May 2025
Reviewed: 23 May 2025
Alexandra
CanadaOur A/C unit turned off in the middle of the night.
Excellent breakfast. Very friendly and helpful staff. Beds were comfortable and room was very clean.
Stayed in May 2025
Reviewed: 10 May 2025
Sharon
United KingdomOur only dislike was the firmness of the mattresses .. much more so than we’re used to .. my hubby didn’t sleep well during our stay.
Great location, 10 mins from rail station. Reception area accessed at all times although staff not there 24 hours. Lovely room, quiet courtyard below. Nice toiletries provided. Kettle, tea and coffee also. Excellent breakfast brought to room each morning at your requested time. Lovely choice of sandwich, yogurt, juice, pastries and great cappuccinos! Paulo on reception provided maps and info re places to visit and eat. Would def recommend.
Stayed in May 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content