The room is a bit small for 3 people.

Location is perfect, the balcony was nice and it was a proper single bed for my son.

Stayed in September 2025

It was hard to find any night. The taxi man was very unhelpful.

The staff were so friendly & helpful. It’s very central.

Stayed in August 2025

No easy to reach due to one old elevaotr , Private taxi cant park infront of building so you will strugle with your luggages

no breakfast , room nice , location amazing

Stayed in July 2025

Breakfast should be included.

Good rooms, air conditioned, comfortable, clean, close to the centre of the city

Stayed in July 2025

- The elevators to the floors and rooms were tiny, looked old fashioned and had some issues at times like the buttons didn't work or the elevator is responding slowly. Also made it awkward to go in and out of the hotel at times. - The breakfast provided wasn't the best, they tried to accommodate for our needs from the list they gave us, but some of the food was stale.

- The staff were extremely friendly, always tried to help and made sure all our needs are met. - The rooms were very clean, spacious and had a nice design to them. - The location of the hotel is perfect. Exactly in the centre to everything in Napoli, walking distance to many good restaurants and shops. - The hotel is within the Art Gallery building which was amazing to see.

Stayed in July 2025

The elevator requiring 10 centimes coins.

Breakfast was fine though not exceptional.

Stayed in June 2025

The bathroom could’ve been a little cleaner.

It was located right in the center of everything which was nice, it’s gated so you feel safe, the bed was comfortable and the hotel staff were polite/ helpful.

Stayed in June 2025

Breakfast could be improved, but globally was ok.

Hotel well located in an interesting area, easy to reach the port, metro line going to the main station.

Stayed in May 2025

The breakfast can be better. If provide drinking water would be better as well.

Historical decoration. Good location to Naples palace.

Stayed in May 2025

We chose the location because of the proximity to the Teatro San Carlo

Stayed in April 2025

The hotel was in a stunning beautiful gallery with glass dome and several glass covered entrances, with shops and cafes at ground level to different streets. Location was perfect for visiting the Via Toledo, the Spanish area, the Piazza Plebiscito in front of the Royal Palace and the pantheon-like S. Francesco di Paula church. Walking to the historic centre and the seafront was no problem. Nearby is the Piazza Municipio with the underground and also a subway to the port where you can catch the airport shuttle. Archeological remains were unearthed when making the subway so these have been turned into a feature along the way. The hotel breakfasts were a bit disappointing, especially the attempt at cooked bacon and eggs. Tinned pineapple was offered every morning and the juice bore no relation to fresh fruit. But staff were friendly and you could get enough to eat. Our room on the third floor was directly opposite the Teatro di San Carlo and was surprisingly quiet at night.

Stayed in April 2025

I like everything!

The hotel is very well located, right across from the Opera House and in close proximity to the main pedestrian area. The rooms are very beautifully decorated! The staff is very attentive and hospitable. We received an upgrade to our room because we were celebrating Valentine’s Day. If I return to Naples, I will make the same choice!”

Stayed in February 2025

No bathrobe even though it was on the room description

Location was excellent, room was large and clean

Stayed in March 2025

Some noise from outside.

Perfect location, very welcoming staff, nice rooms.

Stayed in February 2025

Too much noise in the morning -if the windows are noise proof it will be better

Location

Stayed in February 2025

Oposite de teater San Carlo.Inside de beautiful gallery.Very clean.Breakfast for every taste..Position near the port. Métro some pats.Very kind personal.

Stayed in January 2025

Perhaps better options for breakfast, providing an English breakfast. Having Netflix or Amazon Prime on the TV would have been good.

Location was excellent. Room was spacious and grand.

Stayed in December 2024

Elevator was very small and we needed to go by parts (because we were 6 with small child) Breakfast - we were waiting for something more :/ If you are aiming after 09:20 everything was not “just cooked “

Location is really great! Especially, 1 minute and you are on the street Toledo 🤩

Stayed in December 2024

No complimentary water in the room. Breakfast was poor with limited options. The cafe was poor in the breakfast area if you can imagine a poor cafe in Italy. The bathroom supplies were limited. The slippers were missing from the room.

The hotel location was great. It is on the pedestrian side of Toledo Street. The hotel was closer to Toledo Metro station than Municipio station, which was mentioned in the directions. From Toledo station, just walk straight to the art gallery, where the hotel is located. The access to the hotel was through a gate that was actuated from the reception. There were plenty of restaurants in the area. The Funicular Central station was just outside the Art Gallery. This Funicular will get you to the Castel Sant Elmo. On the other side of the Art Gallery, there was a taxi station if you needed one. The hotel was located at the margin of the Old City so you will be within walking distance of the main tourist area and also the sea promenade.

Stayed in November 2024

The breakfast

Not a good breakfast lacking in choices. We went elsewhere.

Stayed in November 2024

This is a small hotel, with very luxurious looking rooms. It feels like it's a family run business. The reception staff was very professional and pleasant. We had 2 rooms, both were very spacious, clean and comfortable. Despite being in the actual shopping gallery, it was more quiet that I expected. The location is just perfect, on the main shopping street Toledo. It was very easy to walk from the metro, and there are taxies just outside the gallery. I didn't give it a 10 because we didn't have breakfast so we can't rate all the services.

Stayed in October 2024

Great location

Stayed in October 2024

Breakfast room is a bit small but it’s a minor issue

Great location, staff are lovely and the building is beautiful

Stayed in September 2024

Small bathroom, shower not functional at all, bathroom was bad at all levels and er had small yellow ants everywhere, epecially in bathroom. Whrn er came ants wete also in our bad, on the sheets…. Terrace was dirty … wasn’t clean gor ages…

Very good location, interesting interior

Stayed in September 2024