Reviews of Art in Accommodation

We had planned to stay for 4 nights, however had to leave on our second night at midnight after finding bed bugs on our belongings. We inspected the mattress and found thousands of eggs and mould, as well as more bugs. The couple in the room next to ours also found bed bugs in their room at the same time. We had been reading the reviews and hoped the bugs had been dealt with, as the booking was non refundable, but there is a major infestation. Do not stay here, it was the most horrible part of our trip and ruined Rome for us, as we had to spend the next few days treating our clothes and bags to eradicate the bugs, and have dealt with a huge number of bites on our bodies. The most disgusting part is the host is ignoring our messages about the bugs, putting profits above the health of people staying there.

Good location

Dirty, noisy, not comfortable, shared toilets were disgusting.

Nothing

The bedbugs ruined our holidays

No breakfast. The location is OK. Close to the metro station.

There are bugs in the room. When I was sleeping, I got a lot of bites on my necks, arms, hands and belly. The best gs are poisonous. The bites made my skin swellen. I booked this place for four nights but moved out after the first night. I asked the owner for reimbursement for at least one night. He never responded.

Paolo give me the option to use other place because I was scared of bedbugs (I read the other reviews) or get the money back. I take the other room in other apartment, was good 😊 thank you Paolo for understanding !

Just some details of cleaning ( dust in the room)

Excellent location in the centre. Affordable price.

Oh.. it was dirty and we found bedbugs. That was really unpleasant.

Be aware ! It is really a fraud. The bedbugs are really there. I specially asked for a change of mattress and they refused. I had to go away to another hotel. And I haven’t had any refound back. Booking gave me 1/5 about what I payed as compensation. End of the story. For the platform.

Be aware ! It is really a fraud. The bedbugs are really there. I specially asked for a change of mattress and they refused. I had to go away to another hotel. And I haven’t had any refound back. Booking gave me 1/5 about what I payed as compensation. End of the story. For the platform.

The location was great and was central to everything we needed. The host was welcoming. We didn’t experience bed bugs during our stay. Felt safe in the location.

Bathrooms were a little dirty, and the Rooms got very hot but it is the middle of summer.

The location is excellent: in the Esquilino district, about a 10-minute walk from Termini Station, with easy access to trains, metro, and the Leonardo Express to the airport. Getting there by taxi is simple, as there is a fixed fare from the airport. Although basic, the accommodation is on the seventh floor of an old building, and it felt safe overall. The room was simple but spacious enough for two guests. The bed was comfortable and it included a fan, a small heater, a TV, a dresser, a table, and a chair. Wi-Fi worked well throughout the stay. The host, Paolo, was very friendly and welcoming in person, and assured us that we could contact him via WhatsApp if needed.

Pre-arrival communication was very poor: despite multiple messages through Booking and a formal request to change the check-in time, the host did not reply for weeks, leaving us very anxious. We only received a response on the day of arrival, after landing in Italy. This caused a lot of stress, especially after reading a review from guests who had been locked out for arriving late. The room cleaning seemed superficial: we found hairs on the floor and a lot of dust under the bed and in the corners, clearly not cleaned for some time. The pillows were very thin and didn’t provide proper neck support. Although the bathrooms were always available when we needed them, they seemed to be cleaned only once during our 9-night stay. The shower didn’t consistently provide hot water, which was quite uncomfortable—even in warmer weather. The building is old and everything is noisy (doors, elevator, plumbing), but our room was a bit more isolated, so noise wasn’t a big issue. We were very concerned about recurring reports of bedbugs. We brought insect repellent and took precautions. Thankfully, we didn’t get bitten, but we did find one bug on the floor near the end of our stay. This could worry future guests and should be addressed seriously by the host. Summary: The accommodation has a great location and excellent price, but seriously lacks in communication, cleanliness, and maintenance. With some basic improvements and better attention from the host before check-in, it could become a much more reliable and stress-free option.

Location, clean shits, old but clear room

Bathroom(no hangs for towel,drain nearly always was stuck), bed was with strings, old and noisy doors

The host was friendly on arrival

BEDBUGS, DIRTY and SHOCKING. First of all, the host became unresponsive once all the issues were discovered and brought to his attention. This was a fast book due to a cancellation by the other property. The night before we arrived, we decided to look at the other reviews as the initial photographs looked decent. It went downhill pretty fast. We had seen multiple complaints about bedbugs, so immediately we contacted the host, and after multiple messaged and no response we called. He then assured us on WhatsApp that there are no bedbugs - a Total LIE. When we arrived we saw lots of marks on the mattress, but no bugs (YET). Night 1 we woke up at 4am to discover the mattress full of them. When we sent Paolo images he just ignored us. The showers clog and the water comes back up the drain with unimaginable dirt. The one toilet has no seat, and the bathroom floors are caked in old dirt. The light switches are exposed, and the plugs trip the whole floors power. The pillows are absolutely appalling which lead us to make use of none of the blankets or pillows provided. Please do yourself a favor and stay away

Location is great and the host was really nice and answered all messages right away. He also let us leave our luggage between check out and our flight, which meant a lot. I would come back again, value for the money is really good.

The building is pretty old so it appears that the room is not clean, but actually it is old and little moldy. Doors are old so it can be noisy at night when other guests arrive.

the size of the bed and the location

the bed shits were dirty and the mattress was dirty and full of hair from someone else. the bedroom was Not clean every day as they told me on the first day. The room was full of dust even on bed structure ... I got to clean it before laying on... if you're looking for a place to stay and don't mind a uncleaned environment, this is perfect for you. For me it's not worth of the money.

It was close to termini station and colleseum

Beware this hotel!!! It is full of bedbugs. I have been bitten all over my body including my face.

Location is excellent, walking distance to the Vittorio Emanuele metro station

There was a bedbug, i came prepared with bedbug spray so i advise other travellers to do the same.

facilities where fine. good deal price wise for rome. wasn’t the cleanest but it was suitable.

The accommodation is central to many parts of Rome, as far as cities are concerned, and transport links are very close if needed, e.g. Termini Station. It is value for money if all you need is a place to lay your head.

!!! The apartment is not clearly signed. The address is correct, but you have to look for apartment number 20, which is on floor 7 inside. As this isn't indicated on the Booking.com information, we spent a while wondering if we had entered into a scam, as you wouldn't know it was a tourist apartment. - The room still had previous people's rubbish lying under the bed, suggesting that the room hadn't been cleaned except having the bed changed. There was also a used contact lens on the floor... - This hygiene issue could also be furthered as when we asked the host if there were any food-heating appliances in the apartment and he said he could bring us a kettle, the kettle was full of calcium, as if it had been stored in someone's attic for a few years... We didn't use it. - It rained a lot during the night, and water got in through the closed window onto the table where we had our stuff, which we had to spend time drying in the morning. - There are NO toiletries except toilet roll - come prepared. - Every door hinge needs a bit of oil, as every single door in the apartment cracks like crazy upon opening and closing.

Free wine was good. Place wasn't too clean and was a bit out of the way. Walls are very thin so you can always hears neighbours and doors being opened and closed.

the person in charge was extra nice and accommodating, but we had bed bugs in our room :(. the Guy "fumigate," but the damage was done, needles to say the number of bites and physical pain that arise from it , is fare to say we got a small compensation from it ,so we could buy some medicine and repellent.Thankfully, we had a short stay. Other than that, yes, the location is great, and the room has basics needed for your stay.

This place is a grimy mess—showers are broken and useless. It’s absolutely revolting, with no toilet seat in sight. Dust everywhere, just awful. Half the electrical sockets don’t even function. Overall, it’s a complete disaster.

Everything !

The location

Bad smell, bed bugs, dirty sheets