Reviews of Hotel Arno 2 stars

I initially booked a room at Hotel Arno, but upon arrival, I discovered there was no reception. I was directed to another hotel where a single staff member was handling check-ins for seven different hotels within the same chain. I had to wait in line for approximately 1.5 hours to complete the check-in process. When I finally returned to Hotel Arno to collect my room keys, I found that there were no keys available. I was extremely frustrated, but the staff simply told me that no one was available to assist and that perhaps the cleaning staff had taken the keys. After some time, another staff member brought a backup key; however, the original key was still missing. For security reasons, I refused to enter the room, as the front door had been left open and someone could have taken the key and returned later to steal my belongings. I requested a room change, but they claimed the hotel was fully booked. Eventually, it turned out that the room had been taken by the assistant of the hotel’s chef, and there were no records of the assignment. The room was not even cleaned or prepared. At this point, I became very upset and asked to speak to the manager. He was extremely disrespectful, raised his voice at me, and flatly refused to issue a refund. After significant stress and frustration, they finally assigned me a different room at Hotel Ivana, which, to their credit, was clean and comfortable. This entire experience was deeply unprofessional and disrespectful, and it completely ruined my day. I sincerely hope the management recognizes that they are severely understaffed and urgently need better systems for check-in procedures and room tracking.

Breakfast in another hotel

There were hair left by the previous resident on the toilet, bidet, shower and also in the bed.

location