A sofa rather than two chairs would have been nice.

Location was excellent right in the heart of Lucca.

Stayed in July 2025

Nothing it was perfect. Perfetto !

Really interesting place. Steeped in history. Everyone seemed genuinely happy to see us, breakfast was a great selection with wee extras added daily. Very lovely and attentive staff.

Stayed in July 2025

There were no tea and coffee facilities in the rooms

The ambiance a very period property

Stayed in June 2025

Marta sent excellent instructions and we located the parking, which is nearby, easily. However Lucca's one way system and narrow streets mean you need to be very careful to follow the provided instructions and not your satnav - which can often lose your exact location. No fault of the property or Lucca but something to be aware of.

Marta was wonderful, both in correspondence before we arrived and while we stayed. The location is superb. Lucca is so lovely and the morning walk round the walls was highly recommended.

Stayed in June 2025

It was noisy, because although it was on a first floor, there were often noises from the (pedestrianised) street in the middle of the night. But management had provided earplugs for this. Also the apartment was up a steep flight of stairs, which is fine if you are fit, but would not suit some, dragging suitcases up and down being a bit of a challenge.

We weren't actually in the hotel, but in their self-catering apartment. It was very central, close to restaurants and bakeries, which the hotel staff kindly marked on a map for us. Comfortable bed.

Stayed in May 2025

Lovely staff! Both of the ladies were so helpful and attentive to our every need. The accommodations are very clean and in a great location. The breakfast was quite the spread.

Stayed in May 2025

Street noise at night.

Exceptional staff. Marta and Ingrid are jewels!

Stayed in May 2025

If you want to be in the center this is the place to stay. It can be noisy until everybody goes to sleep!

WE CATERED FOR OURSELVES IN AN APARTMENT ATTACHED TO THE HOTEL. It was well equipped with everything we needed and close to all food and wine shops. Good bakeries and easy walks to visit the beautiful and unique churches.

Stayed in May 2025

No complaints at all.

I loved the location and historic residence. The room was well appointed and very comfortable with extra pillows and blankets, with antique furniture. The room overlooks the lively street, so it was not very quiet. The breakfast was great, fresh baked pastries, eggs, ham, cereals and juices. Fresh coffee made to order. The staff was very friendly, multi cultural and multi lingual.

Stayed in April 2025

Lots of stairs.

Lovely old structure. Lots of room in the main room as well as the bathroom.

Stayed in April 2025

overlooks a noisy street - quite loud each night until about 2am

good location in centre of town

Stayed in April 2025

clean, great hostess, perfect location

Stayed in March 2025

Too many stairs,

The history

Stayed in February 2025

A beautiful building with a really cool inner courtyard but it lacked aesthic. Such a cool space but no inviting landscape or flowers.

The location was great. Clean and affordable. The staff was wonderful.

Stayed in September 2024

The apartment is actually not in the Palazzo hotel but a few blocks away in a converted ancient Tower building. It is one story above the very busy main pedestrian thoroughfare and you can hear noise quite well, sometimes until 2:00 a.m.

The apartment is spacious well equipped and quite comfortable. The hostesses at the hotel where you check in and out were quite friendly, helpful and gracious. The dishwasher was a nice addition.

Stayed in September 2024

Staff lovely and helpful.

Stayed in September 2024

The shower, you couldn't have the shower screen flush as it leaked and flooded the floor.

The location was perfect for us, just off the main drag and was quiet. The entrance and courtyard to the property added so much character to it. Our room was a good size with plenty of storage/hanging space. Good size bathroom, the shower was a little hard to navigate trying to not flood the floor! Breakfast was ok, offered a range of different foods maybe just not to our taste. The staff were so friendly and helpful, we were there for a wedding and we borrowed an ironing board nothing was too much trouble.,

Stayed in September 2024

The apartment is on the 1st floor but the stairs - especially the last few - are high and steep, I am not sure a senior guest can accomplish to climb them. Certainly not with a suitcase. The electricity power in the apartment is suboptimal. For example, you cannot use the water heater, the air conditioning and a hair dryer simultaneously. The apartment is a ten-minute walk from the parking lot which is quite a long distance when you are with several items of luggage for a 8-day stay. The cobblestones don't help either... Since the apartment is in the central tourist area of ​​the city, the streets below are quite loud until about 2 am.

We stayed in a separate apartment not far from the main building. It was very well equipped and comfortable. Marta, our host was accommodating and kind. Lucca is a nice little town, an ideal starting location to explore Tuscany by train or car.

Stayed in August 2024

Bathroom could be modernised with a walk in shower

Very Good Continental selection. Room small and quiet - maybe play some low level background music

Stayed in July 2024

nothing

everything

Stayed in June 2024

I really loved the location of the hotel, but most of all I loved the helpful ladies at the reception. They were so friendly that really made my day. Especially the lady when we made the check in, was so kind and helped us beyond our expectations. Also she was always smiling and ready to help, extra credits only for her! The hotel was very quiet and clean, classic italian style with that elegant vibe around. We felt just like home!

Stayed in June 2024

My only problem was opening the heavy door that led from the courtyard into the Via Filungo - but given my age and size, that is really more a comment about me!

This is the second time I have stayed at Busdraghi. They have the same staff now as they did before - and to me that says a lot. Always friendly and welcoming. They are prepared to go the extra mile to help. The breakfasts are excellent. I defy anyone not to find something they like - cakes, fruit, salami, cheese, several kind of bread, tomatoes, several jams, honey, Nutella, fruit juice, cereals, croissants, eggs, frittata - superb. And the position is right on the Via Filungo - very central for everything.

Stayed in May 2024

Location very good. Hostess very pleasant and helpful. Breakfast was very good. We enjoyed everything about our stay.

Stayed in May 2024

Unfortunately the bed was rather hard and we didn’t find it very uncomfortable

Beautiful property in a perfect location to discover Lucca. The room was lovely and the staff very warm and welcoming.

Stayed in May 2024