Had difficulty checking in, but Marco was helpful from remote, thankfully. Air conditioning was in room, but not very effective, just a minor issue.

Great location, spacious, tastefully decorated, large bathroom and shower. Gave us an earlier check in time.

Stayed in July 2025

The aircon is very noisy

Huge room with huge bathroom. Very central and nice view other the city.

Stayed in June 2025

The very steep stairs. Should be a warning for people who are not really fit. Suit cases hard to carry.

Very central. Lovely little balcony

Stayed in June 2025

No staff available on reception at any time. Self check in process was tricky although someone did eventually come to help We were on top floor which is up 4 flights of stairs and about 80 steps. This was challenging. Make sure you know which room you will be in if you have any access or health needs. Central location on square meant it was noisy. Gathering place at night and early morning cleaning trucks and deliveries .Windows and shutters did block out some noise but not all. Security of property felt a bit insecure. Door and lock to apartment was quite flimsy. Reception staff now non existent. No breakfast arrangements offered at local cafe so this must have stopped.

Suite size huge. Lovely bathroom. Beautiful aspect and view. Central location in city and easy to get to from station. Traditional style decor Frequent linen and towel replacements even on our short stay

Stayed in May 2025

Zero noise isolation. Given that the room gave directly on the main square, the night was very noisy until 3am roughly and we woke up with the cleaning of the piazza at dawn onna Sunday morning. The many stairs are not for everyone.

The location and the room were beautiful

Stayed in April 2025

Humping cases up 5 flights of stairs isn’t for everyone

Fantastic location and view from the room

Stayed in May 2024

The only reason I did not rate the room higher was because of the insane amount of stairs. The reception was on the 3rd floor so we had to carry our luggage up to the reception area. And them it was 3 more flights after that. It got to be a lot since we went in and out of the room on an average of 4 to 6 times a day.

It was a great location.

Stayed in September 2023

Stairs, early checkout 10am

Location, nice decor

Stayed in August 2023

Fridge didn't work very well. Noise to be expected from such a central location and we stayed on a Saturday night.

Right in the centre of town. The suite was huge it had 2 very big bedrooms and a decent sized bathroom. Very tasteful, traditional furnishings.

Stayed in July 2023

With only 6 units in the hotel, there were no common facilities, and no elevator. A tough climb if you have heavy luggage. But we knew, when we reserved the unit, that it was a walkup.

Large room with separate sitting room. Full size refrigerator and air conditioning a real plus. Modern, spacious and tastefully redone bathroom. Comfortable bed. Surprising quiet, given its location in the heart of Lucca, with two of the major plazas just a few blocks away. Restaurants in every direction. Marco, the owner, went out of his way to accommodate our late arrival (around midnight) due to delays with our flight from London.

Stayed in May 2023

hot drink facility would have been a bonus

the location was perfect for central Lucca and easy walk from station

Stayed in June 2023

SO MANY STAIRS. It is, like, a LOT of stairs.

The room was beautiful. The bed was comfy, and the shower was surprisingly roomy for Italy. There was a giant refrigerator, odd but cool. It is smack in the middle of Lucca.

Stayed in May 2023

bed - one side had a big hole and the middle was a hump no kettle or tea/coffee

location space

Stayed in May 2023

Many steep stairs to climb and noise from people in the streets below was a bit loud.

Location was great except long hike to drag luggage. Bed was very comfortable. Great shower!

Stayed in October 2022

No kettle / coffee machine

Great central location with the pay off being some external noise but this did not bother me - well worth it for the convenience of being so central. Very spacious rooms with a fantastic bathroom. Full sized fridge but the addition of a kettle / tea and coffee making facilities would be a good addition. Very homely feel and the rooms were generally well equipped. Receptionist / cleaner was very helpful. Location is the winner here

Stayed in September 2022

My room was next to the reception area and people knocked on my door a few times thinking I was their host...

Fantastic location in the old town of Lucca. Rooms are huge and staff is on top! Despite my late arrival outside check in hours, I was made welcome throughout my stay

Stayed in September 2022

Low service

Location

Stayed in August 2025

I booked this reservation far in advance, letting the staff know when we would be checking in by email, text and phone. On arrival, we were locked out of our room because the key was never there. When the staff was notified, they argued with me and said they were coming out to help us gain access. Once they showed up, it was revealed the missing key had been broken off in the key hole by someone prior to our arrival. My son and I sat there, covered in sweat while the staff tried to retrieve the key but was unable. After waiting well over an hour past the time of our arrival, we had to book another location as the staff was unable to grant us access to our room. I’m asking for a refund. I do not recommend this location.

Nothing.

Stayed in July 2025

Self check in was a nightmare. No one available when problems arose. The toilet ceased to flush, we texted but have still not had a response two days later. We were left without a functioning toilet with no alternative offered. We were asked for our opinion of check in, responded but still have had no reaction. As mentioned in the info, there are a lot of stairs! Be aware!

The location was superb, as long as you were happy to hear all the live concerts, which we were delighted and surprised about! The outside space was a bonus. Lovely big room, dual aspect. Huge fridge was a bonus, shame about the kettle but no cups or coffee

Stayed in July 2025

I couldn't find a full length mirror - but there probably was one.

A stunning suite, beautiful view of the church, perfect location - easily walkable to everywhere. Pure luxury and great value for money

Stayed in July 2025

Nothing

Friendly welcome and location

Stayed in July 2025

We were extremely disappointed with the service at this property. Firstly, there were no staff present at any time—not even for check-in or check-out—which is unacceptable for a centrally located hotel. We were locked out of our room for 30 minutes and were unable to contact the manager. During that time, another guest was also experiencing issues with their room. When we finally gained access to our room, yet another guest knocked on our door asking for help, as they too were unable to reach the manager. The worst part of our stay, however, was discovering that the sink was blocked. Although we informed the manager, no action was taken. We were ultimately forced to decant the water into the bidet just to make the sink usable.

Centrally located. Potential if someone actually worked there.

Stayed in June 2025

Really great stay at this place, cozy room in neat style and nice view across the old city center. Quality / price was high-value. I’ll definitely pay a second visit.

Stayed in December 2024

No heater, outside temp was 2 degrees suring the night. there was a small round table with a kettle 2 glasses and 2 cups with tea and coffee on it, the person who had to clean the room did not lock the table leg perpendicularly so that the table could not rotate and fold, the table was balanced and as soon as we put an item on the table everything fell and a cup and a glass broke on the floor, it could have potentially been worse, someone could have hurt themselves. I just put the table leg back securely and picked up the debris

The location

Stayed in December 2024