13 Via Panzani, Santa Maria Novella, 50123 Florence, Italy
#400 of 719 B&Bs and Inns in Florence
Guests' ChoiceBased on 61 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
9.0
Value for money
8.4
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 11 July 2025
Geir
NorwayThe Noise from the streets
Central location!
Stayed in July 2025
Reviewed: 7 July 2025
Becki
United KingdomThe only thing we didn’t like was the 3 flights of stairs up to the property.. haha! Specially after a long day and lots of walking.. luckily the beds were super comfy so made up for our tired legs! 🤣
Wonderful property, very clean, comfortable and loved the little touches like complimentary toothbrushes, razors and also there was a kettle and fridge which was handy with complimentary tea/coffee, water and biscuits. Would definitely stay again.. great location very central!
Stayed in July 2025
Reviewed: 18 June 2025
Watts
United StatesIt should be noted that the rooms are a three floor walk up. We are older folks and had several suitcases.
Great location. Very nice room.
Stayed in June 2025
Reviewed: 14 May 2025
George
United StatesStairs. No elevator, but we knew it.
Close to the train station. Clean.
Stayed in May 2025
Reviewed: 10 May 2025
Liz
IrelandA lot of stairs to climb with luggage.
Apartments are a great location very near train station and all sights in florence.
Stayed in May 2025
Reviewed: 21 February 2025
Gacaj
AlbaniaSlight tremor when you where on the bed and someone was walking inside the room
Place, location, architecture
Stayed in February 2025
Reviewed: 7 February 2025
Ishan
IndiaThe pillows were a bit hard and some vibrations when someone moves, other than that everything was perfect.
Everything was good.
Stayed in February 2025
Reviewed: 22 November 2024
Eric
United KingdomAs per the name of the house "amazing"....from the moment booking was confirmed, communication with Cristina was excellent. Easy to find.....slight warning...it's on the 3rd floor, so travel "light".... it was more than perfect for my overnight stay... not a problem for me, but, some road noise from the front room, however there seem to be rooms to the rear.... Room is large, comfortable, spotlessly clean.... lovely spacious ensuite bathroom (seemed newly furbished)....comfortable large bed....heating and aircon....wall TV....even a Lavazza coffee machine with two pods, a selection of tea bags (with kettle) and even some biscuits ......there is a fridge with two small bottles of mineral water..... what else can I say.....Centre of Florence...minutes from the station and everything else.....
Stayed in November 2024
Reviewed: 24 October 2024
German
ArgentinaIt was an early check-out and no storage for luggage. It's on the third floor by stairs. Little noisy outside if you go on weekends.
Nice apartment. Excellent location. Complimentary tea and coffee machine.
Stayed in October 2024
Reviewed: 19 October 2024
Monina
New ZealandBecause we had 2 large suitcases and 2 carry on luggages, it was a struggle to climb 3 floors (70 steps). Something that prospective customers should be made aware of.
Lovely room with high ceiling and very tidy. Very nice bathroom. Very close to the train station and lots of food places nearby. Nicely decorated.
Stayed in October 2024
Reviewed: 8 October 2024
Tobie
ItalyIt's very noisy with no double glazing. We managed to sleep fine but worth bearing in mind if you need a bit more quiet
Amazing location and comfortable bed
Stayed in October 2024
Reviewed: 8 October 2024
Annie
Germanythe pillows were huge but it wasn’t a big deal.
Very clean and comfortable. spacious room, brand new toilet facilities. Excellent location between the Train Station subterranean passage and the Cathedral (Duomo) and around the corner from very good restaurants. The owner is very patient and nice.
Stayed in October 2024
Reviewed: 3 October 2024
Janine
AustraliaMorning traffic noise started early.
Location was a short walk from the train station and to the Duomo. Room was spacious and well appointed.
Stayed in September 2024
Reviewed: 2 October 2024
Tatiana
United StatesYou can hear everything so if you’re a light sleeper it’s hard to sleep.
Great location, clean rooms, great recommendations, and host had great communication.
Stayed in September 2024
Reviewed: 22 August 2024
Yuliia
UkraineThe AC was extremely loud, but you can’t leave it off because it gets too hot otherwise
The room was cozy and convenient, equipped with everything needed for a couple of nights. Everything was exceptionally clean, making it a pleasure to stay in that room. The communication with staff was friendly
Stayed in August 2024
Reviewed: 20 August 2024
Hyojeong
South KoreaThe a/c is quite noisy.
The location is perfect.The host is kind and cleans very well. The room is much better than the photos.
Stayed in August 2024
Reviewed: 11 August 2024
Emily
AustraliaAir conditioning was super loud
Location was great and room was modern and clean.
Stayed in August 2024
Reviewed: 9 August 2024
Robert
ItalyNoise (they should invest in double glaze windows). You can hear everything from the street almost as if the windows were open. The air conditioner is very loud but functional.
Great position, clean, everything you need and super responsive host.
Stayed in August 2024
Reviewed: 18 July 2024
Caroline
CanadaExtra clean, near train station, mercado, etc. Comfy bed. Very good accommodations. It was perfect.
Stayed in July 2024
Reviewed: 6 July 2024
Dina
United StatesThe location was perfect. Very close to the train station, yet also in a great area to be able to walk to everything. The room was brand new and was quite large for hotels in Italy. We were there when it was quite warm and we were happy for the AC. The bed was very comfortable. We had no issue with noise at all. One note, when you are ready to check in, you have to call a number to be buzzed in and then the keys are waiting for you upstairs. It was very quick and easy, but it is good to know ahead of time. It is four flights up, which we already knew and was no problem for us. We would definitely stay here again.
Stayed in June 2024
Reviewed: 15 August 2025
Jeffrey
United StatesClean and central to many things.
Stayed in June 2025
Reviewed: 27 June 2025
Eric
CanadaValue of property doesn’t even get close to the price they charge for. WAY too expensive! They should disclose the access/egress to property and details of facilities such room size, washroom set up and a/c location
Nothing
Stayed in June 2025
Reviewed: 5 June 2025
André
PortugalVery cozy, comfortable and awesome location
Stayed in June 2025
Reviewed: 26 May 2025
David
AustraliaThe room was amazing, clean and well laid out. Was great value for money.
Stayed in May 2025
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content