The building is a bit older, so it is not very well insulated. This means that if you are someone who is sensitive to noise, you might want to have a look at properties outside the city centre. We were also unfortunate to be there when reparation work was being done for the building across the street, so it was really loud (thus take my review with a grain of salt). However, our host even apologised for that, but it wasn't her fault, nor was there anything we could do, except wake up at 7-8 every morning

The breakfast was delightful! The property is in the city centre, so we walked everywhere. When we did day trips, we walked to the train station or the main bus station. I would really recommend it if you are someone who enjoys walking around and wants to avoid public transport. Also, our host was amazingly kind and recommended some great spots in Florence, including restaurants and non-touristic places.

Stayed in July 2025

Perfect location with 10 minutes walking distance to all famous places, extremely friendly and supportive staff, we got several really good advices for restaurants and places to visit from the staff, authentic atmosphere. We really enjoyed 4 days in this hotel.

Stayed in July 2025

Zero

Everything, however if you are on the elderly side be aware you are on 3rd floor with no lift., so I hope you are fit because it was a perfect location, comfortable, clean, beautifully decorated and lovely staff. Amy and Charlotte were both welcoming and provide a beautiful breakfast. Easy walk from station. Great bar across street.

Stayed in July 2025

Amy provided us with great hospitality and food recommendations in the city

Stayed in July 2025

Great location, very nice room and bath, awesome breakfast, and wonderful hosts. It was great staying there.

Stayed in July 2025

I recently stayed at AM Collection Florence and overall had a very good experience. The location is truly excellent — right in the heart of Florence, just a short walk from the Duomo, the train station, and many of the city’s top attractions. It’s ideal for sightseeing on foot. The room was stylishly decorated with charming Florentine details and felt cozy and clean. The bed was comfortable, and the breakfast service was a nice touch. That said, there were a few things that could be improved. The hairdryer heating was inconsistent, which made using it a bit frustrating. I also really missed having a kettle in the room to make tea or coffee. Another issue was the noise in the early morning. Sound carries very easily from the corridor, and I was often woken up by other guests walking or talking outside. The soundproofing could definitely be improved — this was the main downside to an otherwise pleasant stay. Despite those minor drawbacks, the AM Collection Florence is a great option for a short stay in the city.

Stayed in June 2025

Loose tiles in the stairwell causing me to lose balance with my heavy luggage

Close to the train station, excellent breakfast served in the room

Stayed in June 2025

We travel light so the stairs were not a problem for us. Worth the trip. Oasis at the top of those stairs!

The staff/owners were so friendly and helpful. The common area with complimentary tea, coffee and water was wonderful. The room was a decent size. Cozy area by window to enjoy your morning breakfast delivered to your room. The bathroom was lovely and was so happy they provided hair conditioner. Would definitely return and recommend to others!

Stayed in May 2025

Room is located on 4th stairs without an elevator, which could be a consideration for some. I personally had no issue. Located approximately 15 minutes away from the train station.

Great value, kind staff, clean rooms Self check-in was easy. Breakfast is great.

Stayed in April 2025

The hotel is in a great location and the landlord is very warm-hearted. The breakfast they provide is also very delicious.

Stayed in April 2025

Charlotte and her team of native English speakers will welcome you to their very nice and functional place, in the very heart of Florence. Sophia was very helpful and responsive all through my stay. Thanks to you all 👍

Stayed in April 2025

The mattress was a bit uncomfortable (though maybe it was just me), and - not for us but maybe for some guests - the climb up the stairs might pose a problem.

Location was excellent, room and bathroom were spacious enough and very clean, breakfast was simple but satisfying and always served (in the room) with a smile. Our two hostesses (Sophia and Charlotte) were very professional, helpful and friendly; our special Thanks! to them. The room was quiet, with minimal noise at night. The common kitchen offered basic things that any guest might want, and our room had a small fridge, which we used a lot.

Stayed in April 2025

Breakfast is not varied. The ventilator in the bathroom is noisy. The hotel is noisy. It’s not a real hotel, it’s rooms with breakfast served inside the room. For the price, I expected services as a standard hotel.

Closes to the center and station

Stayed in March 2025

It was a pleasant 4 days stay with a lovely breakfast at the heart of Florence. Thanks Charlotte and Roberto.

Stayed in March 2025

Although it is common to all buildings in the area, it can get pretty loud at night and early in the morning y due to pedestrians or motorcycles. But once you decide for a place so close to what you want to visit, I suppose it you should expect that in cities like Florence.

The apartments are located at the top floor of an old building. It has no elevator, but that did not bother us at all, as we had small suitcases and the stairs aren’t that many after all. The room was rather small, but clean. Breakfast is served in the room: toast sandwiches, pastries, orange juice, coffee and tea. The communication with the hosts was very efficient. Since they do not have a permanent reception and we arrived in the evening, they left us the instructions on how to get in. It is very easy and convenient. The place is in a very good location, 10-minute walk from the train station and close to all the main attractions.

Stayed in February 2025

The sound isolation is perhaps not the best, but it isn’t worse than other places we have visited in Italy either.

Clean, well decorated, tidy, and the breakfast each morning was lovely.

Stayed in January 2025

Nothing - no negatives

Charlotte and all the staff are so helpful and pleasant. The location is fantastic, short walk from the train station and to all the main landmarks. Really good value for money.

Stayed in December 2024

The mattress was a bit too soft.

The location, the room, the cleanness and the staff.

Stayed in December 2024

Great location, great service and delicious breakfast every morning!

Stayed in December 2024

Charming. Excellent breakfast. Friendly staff. Great location.

Stayed in November 2024

The accommodation is on the third floor, some stairs to climb, but this was said from the beginning so it wasn't a problem for us. Breakfast was great and delicious, but the options could vary from one day to the next.

Excellent location, close to the train station and the attractions. Great shower, air conditioning and comfortable bed. Water and coffee/tea always available in the kitchen. Very friendly staffs.

Stayed in October 2024

The street noise is quite obvious. I had a relatively early night after a long days exploring and a late one the night before. The noise from the pub below is distracting and could potentially keep you awake. It’s a popular place and the fun quite often spills out on the street. Great if you’re part of it, not so good if you’re not :) Likewise in the morning it’s a busy street. Earbuds would help. More like a B&B than an apartment.

The service I received was first class. Entry details are clear and concise. I was greeted personally, 5 minutes early, by my wonderful host. She explained everything to me and offered as much advice as I required. Certainly above and beyond. The highlight of my stay. The room itself was clean and comfortable. Breakfast was wonderful and served in my room when I awoke and requested it.

Stayed in September 2024

breakfast was okay but not great

very friendly and open staff, great location

Stayed in September 2024

You have to walk up 3 flights of stairs which might be a problem for some with luggage.

Breakfast, room and shower. But most were the employees, one of whom helped me figure out my agenda for visiting churches, musteums, restaurants, etc.

Stayed in September 2024