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  5. Reviews of AHR Altura Hotel Porto Rafael

Reviews of AHR Altura Hotel Porto Rafael 4 stars

Loc. Monte Altura, 07020 Palau, Italy

#7 of 12 hotels in Palau

Guests' Choice

Review score

Based on 53 hotel reviews

7.8

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    8.4

  • Facilities

    7.6

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 28 August 2025

    8.0
    Most impressed by the receptionist Julia who went out of her way to help us
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It’s very attractive and although close to Palau it’s not actually in the town so it’s possible to park easily and have access to the swimming pool.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    8.0
    very good hotel, 8,5 of 10
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    maybe the access a little bit steep ( for some people )

    very nice hotel in rural style built as complex of small houses. everything clean, very good breakfast and coffe.

    Stayed in July 2025

  • Reviewed: 22 July 2025

    7.0
    Good
    • Solo traveller
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    No restaurant ( not possible to eat a snack at afternoon or evening) , and you need a car to get to a restaurant. The pool was closed at 6pm, very early...

    The hotel/ rooms are little houses, so it was very quiet... The breakfast was really good...

    Stayed in July 2025

  • Reviewed: 20 July 2025

    9.0
    Its just super nice there!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 6 nights

    Its a litle bit out of the City, but therefore the beach is super calm pretty and close

    Breakfast and Service was really nice. Also the Place itsself is very pretty with a beautiful view.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was a bit disappointing.

    The staff was very helpful in finding taxi and to guide us. A fantastic view over the bay. The room small but cosy.

    Stayed in July 2025

  • Reviewed: 14 July 2025

    9.0
    Cozy and tradizional village
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom was old

    Nice set up with traditional small villas

    Stayed in July 2025

  • Reviewed: 9 July 2025

    9.0
    Beautiful & peaceful oasis near Palau
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The restaurant was closed, meaning that there wasn’t any food service available.

    Quietness, clean rooms, friendly personel, beautiful pool.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The location is perfect

    Stayed in June 2025

  • Reviewed: 27 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    We were missing fresh vegetable and fruit for breakfast and normal eggs.

    Very nice hotel and room, kind staff.

    Stayed in June 2025

  • Reviewed: 18 June 2025

    7.0
    Its not a 4 star hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Restaurant was only a buffet with a little choise

    Nice little old borgo

    Stayed in June 2025

  • Reviewed: 9 June 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    To reach the rooms, you also have to climb quite a few stairs, so keep that in mind. The first lady at the reception in the morning was not friendly. When I asked if I could stay one more day, she said the hotel was fully booked, but the room was still available on Booking.com. Also, the rooms are very noisy—you can hear a lot from neighboring rooms.

    I stayed here without a car. It was a 30-minute walk to the port of Palau, which was manageable if you're used to walking. There was a small uphill section with a suitcase, though. Nice swimming pool and friendly staff at the poolside restaurant.

    Stayed in June 2025

  • Reviewed: 3 September 2025

    5.0
    Bad customer support
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The smell in the room was bad, bad customer service and poor maintaince of the rooms.

    The view and location.

    Stayed in September 2025

  • Reviewed: 22 August 2025

    6.0
    A lovely 2* hotel. Not a 4*.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    My booking.com details were breached. Hotel knew this but didn’t warn me, so be warned now! 1 lady on reception was very helpful. The other was the opposite. Couldn’t be more unhelpful. Tried her hardest to ignore me for 10 mins. Couldn’t get a drink from the bar at 8pm as no one came to serve us. Such a shame. This could be a wonderful hotel with some really simple changes, but as it stands it’s very over priced for a very basic stay. Shame, as I was really looking forward to this hotel. It was ok for our few nights, but couldn’t have made this our entire holiday stay.

    This is a lovely 2* with a small pool. Not 4*. Designed to be rustic it’s a lovely idea, but only the public areas are fresh & tidy. The little bungalows are up narrow streets of steps, dingy, unpainted, bags of rubbish & linen left outside “checked out” rooms all day until collected at 4. Dead plants trailing around & entrance to your bungalow is blocked by a large clothes airer- as that’s your only outside space - width of your door. All looks uncared for. The rooms are small, cute, with no extras. Very basic. The breakfast was good & plentiful. Pool was small but adequate. Location is stunning. Overlooking the sea & Le Maddelena island. With a fantastic walk through wonderful rock formations just up the hill. 20 min walk into Palau.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    room fridge didn't work, didn't replace or fix, told me to use bar fridge for baby food.

    room size is nice, good location, sweet hotel but needs maintenance. staff was friendly.

    Stayed in July 2025

  • Reviewed: 17 August 2025

    10
    Was awesome - location, room, staff and food all amazing. We even found a luttle turtle in the garden outside our room.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    We went with our dog and it was lovely. Staff were very dog friendly and room was really nice and cold.

    Stayed in August 2025

  • Reviewed: 28 July 2025

    2.0
    Not recommended, unless it is below 100 per night
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    When we arrived to the ‘hotel’ which is more like guesthouses, the reception stank of cigarettes. Upon entering our room the smell of cigarettes was so bad we had to open all windows hoping it would clear but it was even in the walls! I have never complained for change of room but asked if it was possible. The receptionist said there were non available. I asked if since we didn’t want to sleep for a whole nice in this smell as it was uncomfortable if we could have our money back and find another hotel if there were available in the area. When discussing with the manager she said it’s not possible and an aperitivo would be given as an inconvenience for sleeping one night in this room until they clear another room the next day😖 I do not feel like giving an aperitivo for a night sleeping in cigarettes which cost €150 per night is good customer service. After trying to discuss with the manager for 5 minutes, I asked if at least one day could be deducted for the inconvenience, she still said no! This hotel unfortunately prefers taking money rather than seeing that clients have a fair comfortable experience. Apart from that this is not 4 star. Definitely not. The day after was ok, apart from the manager the staff is very nice, and breakfast was decent. I would not recommend paying 150 per night for this place.

    The only nice thing about the property is their breakfast.

    Stayed in July 2025

  • Reviewed: 9 July 2025

    5.0
    Great potential, service could be enhanced easily
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool area was not offering food. They purposely rent a room without air conditioning and we had to sleep 1 night with fan - which we found already in the room. So we assumed they knew already about the issue. We needed to push to have a solution found

    Like the pool

    Stayed in July 2025

  • Reviewed: 8 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We were very nicely and warmly welcomed by the host! She was available at any point in time to give us recommendations and help us out when we had some car troubles. Also upon arrival she surprised us with a very nice upgrade! The accommodation was clean and nice to stay at. The location is a bit out of town so a car is recommended (which you can easily park near your room) but we loved being out of the city center and surrounded by nature, and having a spectacular view on Palau and Maddalena.

    Stayed in June 2025

  • Reviewed: 8 July 2025

    3.0
    Not really customer friendly when needed
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I made by mistake a double booking for two nights (2 rooms instead of 1). Although the mistake was discovered at the check-in at an early hour and the hotel at these nights finally was fully booked (incl. my superfluous room) I did not get any refund. Hence I had to pay our stay twice and lost nearly $ 200. Watch out while booking this hotel.

    Everything was okay except of what happened with my booking.

    Stayed in June 2025

  • Reviewed: 6 July 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty floors, there were hairs on the floor, outdated decor and poor amenities

    Nothing

    Stayed in July 2025

  • Reviewed: 21 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The pool is open only until 6 pm and the waiters don’t know English.

    The location, comforting and clean.

    Stayed in June 2025

  • Reviewed: 18 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    - going up and down the stairs with luggage was not fun - poor internet reception in the room - pool closing at 6pm Overall was expecting more from a 4* hotel

    Location View from the pool

    Stayed in June 2025

  • Reviewed: 7 June 2025

    10
    Absolutely Fabulous!
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very good value for money.

    Stayed in June 2025

  • Reviewed: 19 July 2025

    7.0
    Great hotel but you will need to rent a car.
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Location was horrible - google map really underestimates how long it takes to go to the city centre (about 25-30 minutes by walking). My friend and I didn’t rent a car, so it was very hard to get anywhere. Taxi companies in this town are incompetent and barely have any available drivers. It would’ve been nice if the hotel provided a shuttle service to the city sentry every hour or so. There were insane amount of flies in our room, and the mini fridge was room temperature (or even warmer). But besides that, people working at the hotel were super friendly and nice!

    It was clean and had a pool outside. Our room had an AC which was a lifesaver in the Italian summer.

    Stayed in June 2025

Showing 1 – 25

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