Reviews of Hotel Ai Due Principi 4 stars
Fondamenta Dell'Osmarin Castello 4972, Castello, 30122 Venice, Italy
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation excellent
Many things Front of house not helpful Lift not working, no care factor from reception staff, internet very patchy shower screen door missing, bath very slippery and due to door missing difficult having shower trying not to get everything wet Air conditioning in main bedroom would just turn off Towel rail warmer broken
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe hotel has a strategic location, the staff was really nice.
Nothing in particular. Just that I don’t think it is a 4 star hotel.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood location.
Let’s just say… if the room is discounted, it is discounted for a reason. The room was mouldy and stuffy and had a horrible smell. Sheets on the bed were dirty. Reception staff were quite rude.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe location is superb. Lot of good food options nearby. The rooms were decent but they washrooms were not convenient. The doors were broken and pipes were leaking
Washroom The manager was such an unhappy soul. Refused to smile or answer or queries . Breakfast was not so great
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReasonable Hotel, nice food. Restaurant staff were friendly and helpful.
Charge twice for the room we spent one night in. Original booking through booking.com which was paid via my PayPal account on the 24th July, and then we were charged again on the 1st August by the hotel. Hotel staff didn't seem to know what they were doing.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewLocation
Quality of room service
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLocation is very good
Breakfast was a little poor, with regards to options; however, the service and coffee were good
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewBeautiful property
Nothing
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewNot as advertised, staff were obnoxious, place was overpriced.
Staff and lack of support
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewPerfect location, close to shopping streets and great restaurants. It was the perfect base to explore the city with family
Nothing
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewBeautiful location, staff were so very friendly and helpful, nothing was too much bother
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in April 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewThe room was beautiful, it exceeded my expectations. The location was perfect for us too
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewThe.location, the food very good staf
Dear Manos, Thank you so much for your kind review and for sharing your experience with us! We’re delighted to hear that you enjoyed the location, the food, and our friendly staff. Your positive feedback truly motivates our team to keep doing their best every day. We hope to welcome you back soon for another pleasant stay! Warm regards,
Dear Manos, Thank you so much for your kind review and for sharing your experience with us! We’re delighted to hear that you enjoyed the location, the food, and our friendly staff. Your positive feedback truly motivates our team to keep do… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewLocation good, staff friendly
The hotel needs a sign outside. We turned up at 2am and everything boarded up. Looked like a disused warehouse. Only by chance we looked through a small window and realised it was the hotel. We walked passed it initially and began to panic as thought the directions were an error. The bathroom needs attention. Shower over a large bath is outdated. The shower on the wall broken. The sink broken also. For 850.00 sterling for x3 nights in a 4 star hotel - did not expect such basic issues.
Dear Gary, Thank you very much for your feedback and for highlighting both the positive aspects and areas where we can improve. We’re glad you appreciated the location and the friendliness of our staff — your kind words mean a lot to us. We are truly sorry for the inconvenience you experienced upon arrival and for the condition of some of the bathroom facilities. Your comments regarding the entrance signage and maintenance issues have been taken seriously, and we are already working on improving the visibility of the property and updating the areas that need attention. We understand your expectations, especially considering the cost of your stay, and we are committed to making sure that future guests do not face similar issues. Thank you again for staying with us, and we hope to have the opportunity to welcome you back under better conditions. Best regards,
Dear Gary, Thank you very much for your feedback and for highlighting both the positive aspects and areas where we can improve. We’re glad you appreciated the location and the friendliness of our staff — your kind words mean a lot to us. W… Show more