More parking space for big cars

Very comfortable and elegant hotel in perfect position to enjoy the turistic and hisorical centre of the town. Staff is very professional and effective. Good SPA area. High quality of restourant and food. Everything s perfect for relax

Stayed in March 2025

Restaurant service ok but lacking attention. Quality of food(my choice) not up to expectation.(quality/price)

Lovely room. Great pools. Didn’t feel crowded although hotel full.

Stayed in February 2025

The sauna is far too small.

Large Room, very comfortable stay, friendly team, nice new restaurant

Stayed in November 2024

The dinner menu options- if you are not going to eat much at night - there is no "light meal" options

Super nice location, good breakfast, pools are open until late evening, bicycles.

Stayed in September 2024

Just that this had to end - did not want to leave

Hospidful persons Amazing hotel

Stayed in May 2024

Nil

Impressed by the pride in their work the waiting staff. My compliments!

Stayed in March 2024

-The access to the fitness room only from 8 AM. When you are traveling for Business, it is important to access the fitness room earlier the morning - The fact that there is no kettle in the room - The plugs (only 1 under the mirror was usable for my equipment)

The size of the room, the facilities

Stayed in February 2024

Rooms and facilities are in excellent conditions but the style is very classic (a bit outdated)

Service, Food, Spa, Swimming pools

Stayed in January 2024

The food at the hotel restaurant is very low level, or better embarrassing for a 5 star Luxury hotel. Worst food ever and this confirms many other negative reviews about the restaurant in this hotel. We stayed at the other 5 stars hotels by this brand and this has the worst food ever.

The hotel is very beautiful and super clean. The staff is kind. The SpA and swimming pools areas are amazing!

Stayed in December 2023

Very comfy and fancy

Stayed in December 2023

Breakfast was not good Ristorante Pietro was not good In the Thermal pool, you couldn't find someone to help They didn't appear to be serving in the garden but there were no signs directing you to bar inside. Had to go inside and call out to get someone to serve Room temperature was very warm and couldn't get it to cool down

Room was large and very clean Good balcony Great to have adjoining rooms Cleaning staff were lovely Front desk staff were great James Bond Bar was good Beautiful Christmas decorations Lovely looking grounds Great location to go for a wander to shops etc.

Stayed in November 2023

Definitely the food, especially dinner. For a 5 star hotel it was horrible. The quality of food was really poisoning our stay at the hotel. Looks like the management absolutely doesn't care what they give to their customers. The shining plate covers will never replace the taste of the food.

The breakfast was decent, however for a 5 star L hotel it could be better. The staff will never hesitate to go an extra mile for you. The receptionist Alexandra is absoluitely amasing person. She goes above and beyond her duties to satisfy her customers. She is a real gem. Cleanliness is exceptional. The room was big and quite. Pool staff was very attentive.

Stayed in September 2023

Nothing

The service was excellent. Everyone was friendly and helpful. It was a very quiet, beautiful vacation.

Stayed in June 2023

Nothing

Personnel were very professional, helpful and accommodating. Beautiful grounds, elegant, excellent facilities and impeccably clean. The best thermal cure I’ve ever been to.

Stayed in April 2023

view from my room

location and very nice park, nice hot water

Stayed in March 2023

Tub didn work properly.

Food, staff, room, view.

Stayed in January 2023

Food a Bit expensive

Just perfect

Stayed in February 2023

all was ok!

The best hotel in the area! The room was clean and nice. The SPA zone is beautiful. They have 1 internal and 2 external thermal pools.

Stayed in January 2023

Nice hotel with antique furniture in the corridors, luxury decorations, comfortable beds, great pools

Stayed in November 2022

just In love

Stayed in October 2022

The pillows are very hard . The quality of food generally is of medium quality. Breakfast quality is unacceptable for a five star hotel.

Spa,body and facial treatments, excellent.

Stayed in April 2025

The breakfast waiter allocated to our table, while acknowledging our presence, proceeded to go chat with young ladies for nearly 10 minutes... twice. I recognise that eventually one of his colleagues - who seemed to be used to the shenanigans of his colleagues - stepped in to take the order. However, it goes to show that such unprofessional behaviour of one member of staff can impact overall satisfaction with an entire stay.

Large room, great beds (twin room), and even though it was a Friday evening with parties going on in town, the room was noise-isolated and quiet. Staff at reception (both at check-in and check-out) was super friendly and helpful.

Stayed in September 2024

Baths

Stayed in December 2023

There are no comments available for this review

Stayed in August 2025