Via Dei Banchi 1, Santa Maria Novella, 50123 Florence, Italy
#332 of 384 hotels in Florence
Guests' ChoiceBased on 168 hotel reviews
7.4Cleanliness
8.0
Comfort
7.5
Location
9.6
Facilities
6.9
Staff
8.6
Value for money
7.7
Free WiFi
7.2
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End of dialog contentReviewed: 27 August 2025
Daniel
CanadaVery small bathroom. Stairs were a challenge.
Great location.
Stayed in June 2025
Reviewed: 5 July 2025
Sue
New ZealandOld and tired. Twin beds very small and various power points did not look safe. As we were three floors up the plumbing was noisy.
Location was excellent, staff very helpful but English was not great.
Stayed in July 2025
Reviewed: 4 June 2025
Hannah
United StatesBathrooms are a bit dirty and tiny
Location is wonderful
Stayed in June 2025
Reviewed: 1 May 2025
Mark
United StatesShower was small cube with shower curtain. Breakfast was minimal, one croissant , one roll, one small pancake, juice, coffee.
Location
Stayed in May 2025
Reviewed: 12 April 2025
Paul
United KingdomLocation was excellent, price was very good and staff very friendly and helpful
Stayed in April 2025
Reviewed: 9 April 2025
Craig
United KingdomLots of noisy traffic and crowd noise throught the night
very near city centre
Stayed in April 2025
Reviewed: 17 March 2025
Jonathan
United KingdomNot as private feeling as we perhaps would've hoped. Our room was close to the check-in desk and breakfast area, and we could hear everything through the door.
Great location, easy check-in, good value
Stayed in March 2025
Reviewed: 15 January 2025
Nilla
SwedenThin walls, could hear everything from the adjacent rooms. A lot of stairs.
Cozy and warm atmosphere. Good location and a nice breakfast included.
Stayed in January 2025
Reviewed: 8 January 2025
Vitas
Lithuaniasmallish room, separate wc - down the corridor
tasty breakfast, central location
Stayed in December 2024
Reviewed: 5 January 2025
Vicky
New ZealandRoom was cramped. No mention of two flights of stairs in description.
Fantastic location near train station and sites.
Stayed in January 2025
Reviewed: 29 December 2024
Rosario
United StatesVery small bathroom
Location
Stayed in December 2024
Reviewed: 18 December 2024
Antonio
SpainThe staff is so kind. Thanks Bruno and Amparo! Really good location. Worthy stay
Stayed in December 2024
Reviewed: 12 November 2024
John
CanadaSince English was difficult we didn't receive much help about recommendations in the neighbourhood, so we figured it out for ourselves. The walk from the train station to the hotel was easy.
It was a place to sleep, nothing more. A few stairs to the apartment, decent English, and a breakfast of breads and jams. Good location to the train station. They also were very kind and let us store our luggage on site after our check out time.
Stayed in October 2024
Reviewed: 25 October 2024
Kathleen
United Statestiny bathroom, weak wifi
location good
Stayed in October 2024
Reviewed: 25 October 2024
Kathleen
United Statesweak wifi, tiny bathrooms
where it was located.
Stayed in October 2024
Reviewed: 23 October 2024
Sophie
United KingdomBathroom was very small and no lift
Very central, comfortable room and lovely breakfast
Stayed in October 2024
Reviewed: 19 October 2024
Mary
United StatesThe rooms had a nice antique atmosphere in the rooms and lounge area.
Stayed in October 2024
Reviewed: 5 October 2024
Diana
MexicoThe staff only talks in Italian and doesn’t matter if you can’t understand; the breakfast only is served by 8 to 9:30 am and if you need to leave earlier for a tour or so, you lost it, we asked if they can make us coffee earlier because we need to leave the hotel before breakfast time and it was only possible if we pay an extra quote; my sister got bitten by some bug in the bed, when she woke up had so many bites and itch; the beds make so much noise when you move
The location is near by all the main attractions and the central station
Stayed in October 2024
Reviewed: 2 October 2024
James
United StatesThe building has a very long staircase and no lift. I don't mind but I am sure that elderly people could find this a problem.
This place is just a basic accommodation, but that is what I wanted. There is a breakfast, but I left too early in the morning to try it out. I usually don't eat breakfast anyway. The man at the front desk was very helpful. The room has only the essentials: bed, closet, TV, AC, desk and chair, bathroom with shower, and a small refrigerator.
Stayed in September 2024
Reviewed: 29 July 2024
Lina
NetherlandsThe bathroom is extremely small, and the separation of the douche is a curtain so is not to hygienic. Will be ok if the bathroom has a glass separator. Unfortunately there is not lift, but it’s and old building so was expected. So my big bag need to be carry by me and my daughter while my husband was letting the car in the parking so this can be challenging.
The decoración of the room to me was Nice, the theme is artist. I felt like sleeping in a museum. The place is very central so you are very close to the main attractions. The staff help us with printing our tickets for the museum which was very nice.
Stayed in July 2024
Reviewed: 26 July 2024
Robert
SloveniaSize of bathroom , acsess to the hotel.
Location , staf, .
Stayed in July 2024
Reviewed: 12 June 2024
Nicolas
UruguayThe rooms are quite old. The beds are very short if you are a standard person and our bathroom was outside the room.
Great Location. Reasonable breakfast which is good for the price of the hotel.
Stayed in June 2024
Reviewed: 2 June 2024
Pat
AustraliaDifficult to find initially because of the obscure entrance. The trek up the stairs was tough with luggage.
Comfortable hotel in a good location.
Stayed in May 2024
Reviewed: 2 June 2024
Julie
United KingdomThe bathroom was not very nice but what can you do in an old building! and although we knew at booking it was external to our room, we had to walk across the hallway where people were having breakfast to get to it! That said it was cleaned and the staff were very nice.
Location was brilliant. Very close to the train station and the centre. While not perfect , this hotel is ideal for a budget stay. Really lovely breakfast as well.
Stayed in June 2024
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