Reviews of A casa di Enrico e LuzMe
27 Via delle Cinque Giornate, Santa Maria Novella, 50129 Florence, Italy

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Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewLocation
More atrention at cleaning in room.
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe location was excellent, spacious apartment with excellent hosts. They provided great breakfast daily and were very helpful and kind.
Nothing
Reviewed: 19 May 2025 · Stayed in April 2025
Verified reviewGood location, close to the tram station. The apartment is a 15-minute walk from the historic center of Florence. Enrico is very friendly and prepares a delicious breakfast.
Everything was great!
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewExcellent B&B with a large garden, perfect breakfasts and kind hosts. Located just around the corner from some of the best gelato in the city as well as the tram for easy access to downtown.
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewVery well located. We walked everywhere. Clean and comfortable with a good breakfast.
Advertised as room with washing machine, coffee machine and kitchen with stove top. None of these for use to clients. Only 2 TV channels in English available.
Dear Selma, we were very sorry to learn that our facility did not fully meet your expectations. Our guest area of the apartment, in which we live, does not include independent use of the kitchen, where we serve breakfast daily. To try to avoid misunderstandings about the services offered in our business, we have immediately changed our profile, this should lead to an automatic revision of the advertised description. Enrico and LuzMe
Dear Selma, we were very sorry to learn that our facility did not fully meet your expectations. Our guest area of the apartment, in which we live, does not include independent use of the kitchen, where we serve breakfast daily. To try to … Show more
Reviewed: 1 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 July 2024 · Stayed in May 2024
Verified reviewThe hosts! Lovely people and extremely helpful. The space itself is beautiful and spacious. The breakfast is the best we had in Italy. Daily housekeeping is an added bonus!
Nothing
Reviewed: 12 July 2024 · Stayed in May 2024
Verified reviewReviewed: 17 May 2024 · Stayed in May 2024
Verified reviewThe sitting area. And proximity to public transportation
Nothing
Reviewed: 18 April 2024 · Stayed in April 2024
Verified reviewReviewed: 18 March 2024 · Stayed in March 2024
Verified reviewReviewed: 30 December 2023 · Stayed in December 2023
Verified reviewReviewed: 4 November 2023 · Stayed in November 2023
Verified reviewWe were very satisfied with the cleanliness and comfort of the rooms and the central location. The breakfast was delicious, varied and prepared with care. Enrico was very kind and helpful to us during our stay. Could not have asked for a better host for our time in Florence!
Reviewed: 1 November 2023 · Stayed in October 2023
Verified reviewReviewed: 22 October 2023 · Stayed in October 2023
Verified reviewAll very good. Very helpful and friendly.
All good.
Reviewed: 29 September 2023 · Stayed in September 2023
Verified reviewEnrico and Luzme were the loveliest hosts who went over and beyond to make us feel comfortable! We thoroughly enjoyed their hospitality! I would rate this a 100/10
Nothing! Loved everything about our stay here
Reviewed: 18 September 2023 · Stayed in September 2023
Verified reviewEnrico and his wife are very friendly and showed a perfect hospitality. We felt as if we have stayed in a family. The amenities in the bathroom had good quality. The location is also useful. It is very recommandable.
Enrico says that the customers can use everything. But customers have to refrain from using a little. If a sitting space which customers can use without asking would be there, it would be wonderful. But the present situation is also enough.
Reviewed: 7 August 2023 · Stayed in August 2023
Verified reviewReviewed: 13 July 2023 · Stayed in July 2023
Verified reviewIt was very clean and had the whole floor to myself. Very spacious!
Nothing
Reviewed: 8 July 2023 · Stayed in July 2023
Verified reviewThe hosts were exceptional, very caring and kind. As for the room and the bathroom, everything was new and crystal clear. The breakfast Enrico provided us with were the best we’ve had in Italy. The location is great, around a 20 minutes walk to the city centre.
Reviewed: 19 June 2023 · Stayed in June 2023
Verified reviewEverything about the b and b was 5 star. Enrico and his wonderful wife were amazing hosts. And the breakfast were freshly made each morning by Enrico and were as tasty and different from anything we have ever had.Great location. Great venue.
Every thing was great
Reviewed: 2 June 2023 · Stayed in April 2023
Verified reviewGreat location with all required facilities. Awesome host who is very humble and takes care of eveything to make your stay perfect.
Reviewed: 29 May 2023 · Stayed in May 2023
Verified reviewA casa di Enrico e LuzMe was definitely a highlight of Florence. The quiet street of this place was a relief from the city centre. Practically next to the tram and train stations, it was also very accessible walk 20 mins into the city. The place was furnished with high quality finishings including the bed and pillows. The garden was accessible and was beautifully maintained. The place very clean and had a pleasant fragrance. Enrico and LuzMe were attentive with the little details of the place and I found the shower to be one of the best I’ve been in so far in Europe! It was much needed! Enrico was very prompt whenever I contacted him with various questions and queries. We were able to store our luggage before check in and after check out time which was a huge relief! He was very kind and was very good and conversing in English. He prepared breakfast everyday which was something I looked forward to each morning. Thank you again Enrico and LuzMe!
Although I didn’t consider this a negative as the positives were too great, but there was no ‘true’ lounge area for 2 guests. There was 1 arm chair (very comfy) in the living space/room, a desk and desk chair. The TV was in the bedroom. We mainly just recharged in the bedroom as the bed was so comfortable!