Reviews of a&o Hostel Firenze Campo di Marte
119 Via Mannelli, Campo Di Marte, 50132 Florence, Italy
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewAnything
Bad service. I reserved and paid a 4 beds room and they located me in a 6 beds room. I also didnt have a pillow I sent an email to their feedback mail and I didnt have any answer.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in July 2025
Verified reviewClean, easy check in and helpful staff.
Somewhat far from the centre, not much in the area but good for a one night stay passing through.
Dear Small, Thank you for your kind words about your stay. We are pleased to hear that you found our hotel to be clean and our staff helpful. We appreciate your feedback regarding the location and hope it served you well for your one-night stay. Best regards, a&o Firenze Campo di Marte
Dear Small, Thank you for your kind words about your stay. We are pleased to hear that you found our hotel to be clean and our staff helpful. We appreciate your feedback regarding the location and hope it served you well for your one-night… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe best part of my stay was the amazing staff, especially Diletta. She has a truly great personality—humble, kind, sensitive with customers, and very mature. She is highly knowledgeable and speaks English very well, which makes communication easy and comfortable. I really appreciate how she took care of guests; she is very special and such a valuable part of this hostel. Diletta makes the place feel welcoming and professional at the same time, and I believe she is perfect for this job. I also want to mention Matilde, who was very nice and had a friendly attitude. Thanks to both of them, my stay felt even more enjoyable. The hostel itself was clean, comfortable, and absolutely worth the money Matilde is also very nice girl I like your behaviour approach and both of them made my stay even better. the hostel itself was clean, comfortable, and worth the money will see you next time in Florence thank you for this property owner, make me peaceful Hostel very cheapest for guests thanks for property owner big hugs thumbs up
Nothing, everything was good perfect, excellent service It’s wonderful moment. And Central city, only this Hostel, very easy to come
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewall staff members were warm-hearted and cheerful :)
it’s a pity that a new hostel that’s been opened only for a couple of months has no privacy curtains attached to each dorm bed frame (they’re the notm in most hostels nowadays)
Dear Vivian Amanda, Thank you for your kind words about our staff. We appreciate your feedback regarding the lack of privacy curtains in the dorms, and we will certainly consider this in our ongoing efforts to enhance our guest experience. Best regards, a&o Firenze Campo di Marte
Dear Vivian Amanda, Thank you for your kind words about our staff. We appreciate your feedback regarding the lack of privacy curtains in the dorms, and we will certainly consider this in our ongoing efforts to enhance our guest experience.… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewFor the price it looks nice and has a professional feel. The staff are lovely and are clearly trying very hard to create a vibe that's not really there
Walked into my room at 5pm and it hasn't been cleaned in the slightest, there are sheets everywhere, the floor is covered in hair, there's rubbish still in the bin and no toilet paper. I was the first person to check in from my room so the mess had been left by the previous tenants, after complaining we eventually get our room cleaned after complaining. The facilities are cheap and nasty and there's no ambience. For the price you could definitely get better.
Dear Louise, We’re truly sorry for the situation you encountered, as this is definitely not the standard we want to deliver. We will review internally what happened to make sure it doesn’t repeat. I’m glad you informed reception so that an appropriate solution could be found right away. That said, your rate was very competitive, and considering how expensive Florence can be, it would be difficult to find a cheaper alternative of the same level. We do hope you’ll give us another chance to show you the improvements we’re making. Best regards, a&o Firenze Campo di Marte
Dear Louise, We’re truly sorry for the situation you encountered, as this is definitely not the standard we want to deliver. We will review internally what happened to make sure it doesn’t repeat. I’m glad you informed reception so that an… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewCozy dorms with own bathroom and separate toilet. Clean kitchen. It feels more like a hotel than a hostel. Big lockers.
It's quite far from the city centre
Dear Ine, Thank you for your kind words regarding our cozy dorms and clean facilities. We appreciate your feedback about our distance from the city center, and we hope that our amenities made your stay enjoyable. Best regards, a&o Firenze Campo di Marte
Dear Ine, Thank you for your kind words regarding our cozy dorms and clean facilities. We appreciate your feedback about our distance from the city center, and we hope that our amenities made your stay enjoyable. Best regards, a&o Firenze… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewaircon didn't work properly, beds were horrible and rooms small and overcrowded.
Dear Caragh, Thank you for your feedback. After checking, we found that the air conditioning is working properly. In shared rooms, however, it’s important that windows remain closed in order to feel the benefit—otherwise it becomes ineffective. Regarding the room, we always respect the privacy and belongings of our guests, so we cannot move or reorganize their items. In shared spaces this can sometimes create situations that may feel a bit crowded or messy, depending on how everyone uses the room. We appreciate your comments and will keep them in mind to improve the experience for all our guests. Best regards, a&o Firenze Campo di Marte
Dear Caragh, Thank you for your feedback. After checking, we found that the air conditioning is working properly. In shared rooms, however, it’s important that windows remain closed in order to feel the benefit—otherwise it becomes ineffec… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewExcellent value, facilities very clean, bed and shower great. Would stay again. Next door to train station
Nothing
Dear Greg, Thank you very much for your kind words! We are delighted to hear that you found great value in your stay and appreciated the cleanliness of our facilities, as well as the comfort of the bed and shower. It is also wonderful to know that our location next to the train station was convenient for you. We look forward to welcoming you back on your next visit! Best regards, a&o Firenze Campo di Marte
Dear Greg, Thank you very much for your kind words! We are delighted to hear that you found great value in your stay and appreciated the cleanliness of our facilities, as well as the comfort of the bed and shower. It is also wonderful to … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation, and the lobby
The room was literally dirty. There were dust everywhere
Dear Esra Nur, Thank you for your feedback. We are glad you appreciated our location and the lobby area. However, we are truly sorry to hear that the cleanliness of your room did not meet expectations. This is certainly not the standard we aim to maintain, and we sincerely apologize for the inconvenience. We will address this issue with our housekeeping team to ensure it does not happen again in the future. We hope you will consider giving us another opportunity to provide you with a better experience. Best regards, a&o Firenze Campo di Marte
Dear Esra Nur, Thank you for your feedback. We are glad you appreciated our location and the lobby area. However, we are truly sorry to hear that the cleanliness of your room did not meet expectations. This is certainly not the standard w… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewsoo good hostel
soo goo hostel
Dear Eldaniz, Thank you for your kind words about our hostel. We are thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback. Best regards, a&o Firenze Campo di Marte
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location was great. Quiet area, just a few minutes from downtown. The family room was fantastic with all amenities we needed. I highly recommended.
Nothing. Everything was perfect.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation was perfect
Dear Joseph, Thank you for your kind words about your stay with us. We are delighted to hear that you found our location to be perfect. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, a&o Firenze Campo di Marte
Dear Joseph, Thank you for your kind words about your stay with us. We are delighted to hear that you found our location to be perfect. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regar… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery good and practical
Internet was not great in some parts of the hostel
Dear Noa, Thank you for your positive feedback! We're delighted to hear you found great value in our services. We appreciate your comments regarding the internet connectivity and will certainly take them into consideration for future improvements. Best regards, a&o Firenze Campo di Marte
Dear Noa, Thank you for your positive feedback! We're delighted to hear you found great value in our services. We appreciate your comments regarding the internet connectivity and will certainly take them into consideration for future impro… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewPrice performance hostel right in front of the train station. Definitely recommended.
Dear Emir Ender, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and our price performance satisfactory. Your recommendation means a lot to us. Best regards, a&o Firenze Campo di Marte
Dear Emir Ender, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and our price performance satisfactory. Your recommendation means a lot to us. Best regards… Show more
Reviewed: 23 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewthe room was great
the kitchen was messy, and the bedding was dirty
Dear Elkana, We are pleased to hear that you enjoyed the room, but we are truly sorry to learn about the issues you experienced with the kitchen and bedding. Cleanliness is a top priority for us, and we regret that we did not meet our usual standards in this case. Your comments have been shared with our housekeeping team to ensure immediate improvements. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you again for a better experience. Best regards, a&o Firenze Campo di Marte
Dear Elkana, We are pleased to hear that you enjoyed the room, but we are truly sorry to learn about the issues you experienced with the kitchen and bedding. Cleanliness is a top priority for us, and we regret that we did not meet our usua… Show more