Nothing

EVERYONE and EVERYTHING!

Stayed in May 2025

There was no view from the room I was given. I had requested that I am coming all the way from India for one night. When I checked on the site there were rooms available on the last day. Reaching there is like going through a mine.

The pools around the hotel was a very good idea . The food was very good and the staff was excellent. The shower was very good. The Lava restaurant.

Stayed in May 2025

nothing

Everything

Stayed in March 2025

Nothing

Amazing beautiful place The lagoon is something very special and the retreat provides everything you need to have a relaxing peaceful stay

Stayed in February 2025

EVERYTHING

Stayed in February 2025

How well you are looked after

Stayed in December 2024

Everything is perfect

Stayed in November 2024

Maybe make the rooms a little warmer.

The stillness of the place

Stayed in November 2024

Breakfast over crowded.

Everything

Stayed in November 2024

Nothing

My stay at this resort was one of the most wonderful experiences I’ve ever had. Reception and Welcome: The reception and welcome were exceptional, with attention to detail from the moment we arrived, including luggage handling and valet parking service. Facilities: The experience of swimming in the hot spring waters was one of the best experiences of my life. Additionally, the resort offers fantastic facilities such as a cold jacuzzi, a hot jacuzzi, a steam room, relaxation rooms, massage rooms, reading rooms, a gym, and a terrace for viewing the Northern Lights. Accommodation: The rooms were very comfortable and equipped with everything we needed. The decor was elegant, and the bed was extremely comfortable. The shower in the bathroom was the best ever, and the bed was one of the most comfortable in the world. The view from the balcony in the bedroom was very beautiful, and we were able to see the Northern Lights. Food: The food was delicious and varied. The restaurant offers a wide range of local and international dishes, and every meal was a unique experience. The service in the restaurant was excellent, with friendly and helpful staff. Overall Impression: We enjoyed every moment we spent there, and everything was perfect. I will definitely repeat the experience many times.

Stayed in October 2024

nothing

Experience

Stayed in May 2024

Wish there was like.. a toaster oven for my bathing suit.. or a dryer. Idk honestly everything was amazing

Food, views, spa, everything!

Stayed in April 2024

nothing

everything is the best place on Earth

Stayed in April 2024

Staff were very friendly and accommodating. Also the facility’s were amazing and very really relaxed the whole time

Stayed in February 2024

The bathroom is literally in the room, without any separation, which means no intimacy. At this price, this is something I do not understand. I was also dispapointed by Moss, the restaurant. Nothing exceptional.

This place is unique and magic. The lagoon is beautiful. Having a bath in the middle of a lava field is fantastic.

Stayed in April 2023

I could not find any faults

The relaxing environment, customer service and the food.

Stayed in March 2023

nothing

I’ve travelled to 50 countries in total. Stayed in most 5 stars hotels and one seven star hotel. But this retreat, is just the best hotel/retreat on planet earth. the staff, food, facilities, our room, spa, and everything was just perfect

Stayed in January 2023

Yoga is advertised but it was not possible to book in advance. The assignment room was far too small to cater for the supply and demand and we were disappointed to be turned away even though we were 15 -20 mins early.

The restaurants are all good 😊 The room was very comfortable with a great view

Stayed in February 2023

Moss restaurant is unfortunately closed on Mondays and Tuesdays. The SPA restaurant and the Lava restaurant are not up to the standard. Lava is promoted as gourmet dining but that's way off! Most of the restaurant staff is not very attentive and most of them not even friendly. SPA restaurant and Retreat pool fills up with people staying in the Sicilia Hotel who just walk in - as a high rate paying guest of the Retreat you wonder why you have to go through a waiting list to get a table while Sicilia guests dine......

Great location. Very friendly staff at the reception.

Stayed in January 2023

There was nothing I could improve about this hotel. Yes, the price is steep, but you definitely get what you pay for!

Unbelievable scenery, cosy feel and very professional. Breakfast was great with many options both healthy and not so much ✅. A fantastic place to spend a couple of days relaxing and a good base for adventuring.

Stayed in December 2022

Had a hard time getting robes that fit me. Maybe they could ask guests before arrival what they need.

osnen is fantastic.

Stayed in December 2022

The lava restaurant was a big disappointment from all the great food we tried it was our least favourite experience from food to service. It lacked flavour and the fish was bland and the steak was so tough even though it was a tenderloin cut

The staff and service were above excellent

Stayed in December 2022

Every single thing

Stayed in November 2022

nothing

everything

Stayed in November 2022