Opiniones del Fosshotel Nupar 3 estrellas

Dear Marc, Thank you for taking the time to share your opinion with us. We are very sorry that your dining experience did not meet your expectations and left you with a negative impression. After thoroughly investigating the situation, including talking to our staff and shift manager, we would like to kindly explain that on that evening, due to the unusually large number of guests, our kitchen was operating at limited capacity. This information was communicated upon arrival at the restaurant to ensure efficient and timely service for all guests. We understand that this may have caused frustration and regret that the atmosphere became tense. Our team always strives to communicate calmly and respectfully, even in difficult situations, and we expect the same from our guests in order to maintain a friendly and respectful atmosphere for everyone. Please understand that it is also our responsibility to provide a safe and dignified working environment for all team members. Nevertheless, we greatly appreciate your kind words about the rest of the team and the positive aspects of your stay. We hope that despite this incident, you enjoyed your time at our restaurant and that we will have the opportunity to welcome you back in the future, providing a smoother service. Kær kveðja / Best regards​​​​ Management Team Fosshotel Nupar

Dear Marc, Thank you for taking the time to share your opinion with us. We are very sorry that your dining experience did not meet your expectations and left you with a negative impression. After thoroughly investigating the situation, in… Mostrar más

Dear Staccioli, Thank you for sharing your feedback. We’re truly sorry to hear that your experience at our restaurant did not meet your expectations. Unfortunately, there was a misunderstanding in communication. On that particular day, I made the decision as the restaurant manager to temporarily suspend reservations after 8:00 PM due to exceptionally high occupancy and increased interest in dining with us. When you inquired about a reservation at 8:30 PM, you were informed that we were fully booked at that time, but that it might be possible to accommodate you after 9:00 PM. Our team did their best to find a table for you and to ensure you were served. When placing your order, the server informed you that the kitchen was closing at 9:30 PM, which is why the full order had to be taken at once and all dishes were served together. I would like to sincerely apologize for the missing dessert — this was an oversight on the part of the waitress and should not have happened. We care deeply about the satisfaction of our guests, and I thank you again for bringing this to our attention. Your feedback will be shared with the team so that we can continue to improve our service. Kær kveðja / Best regards​​​​ Mateusz Narkintowicz Veitingastjóri | F&B Manager

Dear Staccioli, Thank you for sharing your feedback. We’re truly sorry to hear that your experience at our restaurant did not meet your expectations. Unfortunately, there was a misunderstanding in communication. On that particular day, I … Mostrar más

Dear Jorge, Thank you for sharing your feedback. We're glad you enjoyed the restaurant and common areas during your stay. We’re sorry to hear that the room amenities did not meet your expectations in relation to the price. Your comments are valuable and will be taken into account as we evaluate how we can better match comfort and service to our guests’ expectations. We hope to have the opportunity to provide you with an improved experience in the future. Best regards, Fosshótel Núpar Management Team

Dear Jorge, Thank you for sharing your feedback. We're glad you enjoyed the restaurant and common areas during your stay. We’re sorry to hear that the room amenities did not meet your expectations in relation to the price. Your comments a… Mostrar más

Dear Patricia, Thank you for your kind words and for taking the time to share your feedback. We’re delighted that you enjoyed the views, breakfast, and convenient location. We’re truly sorry about the issue with the pillow — this is not the standard we aim to maintain, and we will follow up with our housekeeping team to ensure better attention to detail. We hope to welcome you back again in the future. Best regards, Fosshótel Núpar Management Team

Dear Patricia, Thank you for your kind words and for taking the time to share your feedback. We’re delighted that you enjoyed the views, breakfast, and convenient location. We’re truly sorry about the issue with the pillow — this is not t… Mostrar más

Dear Carmen, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the peaceful atmosphere of our location. We’re sorry to hear that some aspects of our payment procedures felt inconvenient. Please note that we request card details at check-in solely as a security measure, which is a standard practice in many hotels. Payments for meals are typically settled on the same day to streamline our billing process, but we appreciate your feedback and will take it into account as we continue to improve our services. We hope to have the opportunity to welcome you again in the future. Best regards, Fosshótel Núpar Management Team

Dear Carmen, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the peaceful atmosphere of our location. We’re sorry to hear that some aspects of our payment procedures felt inconvenient. Please note that… Mostrar más

Dear Sonia, Thank you for your lovely review! We're so pleased to hear you enjoyed the glacier view, comfortable rooms, and our breakfast. It's wonderful to know everything was perfect during your stay. We look forward to welcoming you back in the future! Best regards, Fosshótel Núpar Management Team

Dear Sonia, Thank you for your lovely review! We're so pleased to hear you enjoyed the glacier view, comfortable rooms, and our breakfast. It's wonderful to know everything was perfect during your stay. We look forward to welcoming you ba… Mostrar más

Dear Lourdes, Thank you for your feedback. We’re happy to hear you appreciated the peaceful location and our team. We're sorry to learn about the issues with the shower and faucet - your comments have been noted and shared with our maintenance team for improvement. We hope to have the chance to welcome you again for a more seamless experience. Best regards, Fosshótel Núpar Management Team

Dear Lourdes, Thank you for your feedback. We’re happy to hear you appreciated the peaceful location and our team. We're sorry to learn about the issues with the shower and faucet - your comments have been noted and shared with our mainten… Mostrar más