The staff was good except for the person who arranged the Kovalum trip for us from the hotel. He was a bit rude to us.

Foods are nice. Location was okay.

Stayed in September 2025

We had come around the same time as pediatric neurodevelopmental conference was taking place. It was very crowded and noisy. If we knew this in the first place we would have not come here as we left the city to escape that for a retreat. Breakfast buffet for nonveg had very limited options, the lemononade sherbet provided for dinner was horrible. As stay was concerned, the bed although was cozy and soft was super uncomfortable as it was tilted on one side on day 1 which housekeeping staff got it rectified. Also the same day for our 2 boys, we asked for complimentary mattress as we all couldn't sleep on one bed which the person at the reception refused and said it was chargeable. Only on day 2 when I strongly insisted for the same with another person at the reception, it was provided on second day only. Overall the stay was good but could have been better.

Place was clean, staff were friendly, and facilities provided were good.

Stayed in August 2025

I didn't like the food. Not worth the amount I paid for the dinner. Complementary breakfast was not up to the standard.

Staffs were so good

Stayed in August 2025

Mosquito

Pools

Stayed in August 2025

The toilet had very bad smell.. may be they should check their sewage tank.. it was really difficult to use it

It’s a ok

Stayed in July 2025

Our positive experience was significantly overshadowed by a deeply frustrating incident at checkout. When attempting to book an Uber, we were surprised and dismayed to learn that the local taxi union seemingly prohibits such bookings from the hotel premises or near the hotel. We felt pressured, almost forced, to use the local taxi service, which appeared to be a unionized operation. The manner in which this was presented felt like a form of "thuggery," and it was particularly concerning to observe that the hotel staff seemed to be actively promoting or at least complicit in this restrictive practice. As a matter of principle, I chose not to succumb to this coercion. Instead, I walked a short distance away from the hotel to successfully book an Uber, simply to avoid giving in to what felt like an unfair and monopolistic practice.

Dinner we ordered room service and it was excellent

Stayed in July 2025

Needs a total upgrade.

Overall ambience, the food and the best part was the staff. Special mention Amal, Athira, Shreya, Jyothika, Sharika, Supriya, Febina, Sree Kuttan, Blesson and their Manager Pramod.

Stayed in July 2025

Found it a bit pricey

The location

Stayed in June 2025

While the staff was commendable, several aspects of my stay were disappointing. The Wi-Fi connection was extremely poor and often did not work at all. I stayed during a weekend when a large summit and multiple events were taking place, which made the hotel overcrowded and very noisy, significantly affecting the quality of my stay. I also opted for an Ayurveda treatment, after which I was told to shower in my room instead of at the facility. This meant I had to walk back covered in oil, which was quite uncomfortable. The swimming pool was overcrowded to the point that it felt more like an amusement park than a relaxing facility. Similarly, the beach area of the hotel is not accessible for swimming — guests can only stand and view it from above, which was quite misleading. Lastly, the most concerning issue was the handling of taxi services. When requesting a cab to Trivandrum city, I overheard staff discussing different prices to charge guests. I was quoted ₹1500 for a ride that typically costs around ₹600. This felt dishonest and left a negative impression at the end of my stay. I strongly advise guests to arrange their own transportation independently.

The staff were exceptional, particularly Jyothika from the food services was so kind! housekeeping Sandeep and Sanjay, who were courteous and helpful throughout. The staff truly stood out as the highlight of my experience.

Stayed in May 2025

Cleanliness can be improved

Food

Stayed in April 2025

Had a fridge problem and it was sorted in 15 minutes. The menus are hard to read online so bought 2 eggs and coffee for the cost of a complete buffet breakfast. Nice pools. The filtered water bottles do not work as the bottles are not properly cleaned ( hotel informed) Nice rooms and if you ask for something it will be acted upon. Walk out to the seawall and to your left is a nice restaurant called the 3rd Rock. Room service food good and quick.

Stayed in March 2025

Maintenance required in shower room / wash room near sweeming pools

Beautiful property

Stayed in February 2025

The fact we were asked to pay for sunbeds even though it was a 5 ⭐️ hotel The restaurant was a bit chaotic and food choice was limited The hotel put a wedding before the comfort of their guests they should locate wedding guests near the wedding not guests on vacation Our room was vibrating and the glass rattling with the noise and this was for 3 nights. The day we left another wedding was being set up. I understand that a wedding generates lots of revenue but it should not affect the other paying guests You need to maybe close the hotel during weddings We did not feel valued whatsoever

The room was comfortable although a little tired. The staff in the bar by the pool were very friendly and courteous and Godfrey tried to be very helpful

Stayed in February 2025

Security of rooms Hotels should have policy for when staff are allowed to enter rooms after guests checked in and this should be clearly related to all guests.

Room was comfortable and clean . However bathroom are smaller and without handrails for elderly and this caused some concerns about possible slips on wet floors. Air conditioning worked well unlike some hotels I recently stayed at. Breakfast was sumptuous and varied with great tasting special toffee and tea, Kerala style. There was a possible security lapse when someone with a keys was seen trying to enter our room whilst people were inside the room . We reported this to reception but did not receive further information or explanation.

Stayed in January 2025

Prices were pretty steep !

Very big property with nice restaurants and a wonderful beach ! A bit pricey

Stayed in December 2024

Prices were disproportionately high

Location is very good

Stayed in December 2024

There was a number of wedding events, exhibition festivals etc which all contributed to there being quite a noisy environment. Also being near the beach constant barking from a number of dogs throughout the night.

Stayed in December 2024

The breakfast area was very crowded. Guests in groups indulge in shouting at each other all over the campus.

Location of the hotel

Stayed in November 2024

The decor needs upkeep. Its neat and clean, but lools really old and not in the antique way.

Value for money, friendly staff. Tasty food.

Stayed in October 2024

Rooms do not look like on the picture, hotel is much more simple and old

Stayed in September 2024

Too many renovations going on, a la carte restaurant was not available, only on last day was told it's in the coffee shop and food was ok Internet was very slow and disconnected all the time, but at least free

Good location but by no means this is a 5 star hotel. Room was nice, basic bathroom. Food was ok, mainly local Free wifi

Stayed in October 2024

Problems! Our first room had no wifi, a broken fridge and a tv that had no sound. It took 6 hours to get us relocated to another room this was at 1.30 am. Bad management.

Location away from Kovalam beach area. The staff were friendly, attentive and eager to please. Good breakfast choices. Rooms were spacious and clean.

Stayed in September 2024

Only the in room dining delivery speed

I liked everything, only in room dining service speed need to be improved

Stayed in July 2024

Breakfast was excellent.

Stayed in June 2024