Mumbai’s Iconic Hotel The location was perfect, the view was outstanding Gateway of India view with great amenities. And the staff was friendly & welcoming. The service was just excellent. I highly recommend this hotel to anyone looking for a relaxing and enjoyable stay.

Stayed in August 2025

Pool is very small and it is over priced.

Everything except pool and price

Stayed in September 2025

Hospitality is just next level something really special about the staff at Taj.

Stayed in August 2025

None

Upgraded to Taj palace sea facing room. Wonderful stay. Heritage tour was great.w

Stayed in September 2025

Can't think of anythingzź

We were upgraded to Taj palace when they came to know it was a special occasion. Enjoyed the stay in a heritage property with sea facing room. Treated like royalty. Taj is special, staff excellent

Stayed in September 2025

Absolutely nothing

First the staff were well trained on hospitality and give very special care on each part of the hotel. The cleaness. The super super breakfast especially with Chef Zayesh, the room attendant Fazza, the receptionists, the elevator man, and all others . The location was amazing near to what Emirates like.. shopping.

Stayed in August 2025

Could have done with some games room for the kids.. table tennis, pool/billiards, etc

Old world charm

Stayed in August 2025

A customer service is top note and special Rashi Mam she so supportive and helpfull

Stayed in September 2025

Can't think of a complaint. The main lobby of Towers was a bit crowded. Otherwise everything was perfect!

V good breakfast. Our room was v good. We were upgraded to Taj Mahal. The staff are very well trained and very courteous. Would love to visit again. We were accompanied by an Italian couple, Mr Piero Frediani Who also stayed in the same hotel, and they are very well travelled world over and stayed in some of the best hotels but they felt Taj Mahal was by far the best hotel, they ever stayed in!

Stayed in August 2025

Hotel Feedback – Taj Mahal Palace, Mumbai From the moment I arrived at the Taj Mahal Palace in Mumbai, the experience was nothing short of extraordinary. The hotel is not only beautiful and iconic, but every detail — from the stunning architecture to the impeccable interior design — reflected timeless elegance and true hospitality. Everything was exactly as expected, and in many ways, far beyond my expectations. What truly set this experience apart was the exceptional customer service. Every staff member I encountered was professional, respectful, and went above and beyond to ensure my comfort. I genuinely felt cared for in a way that’s rare, even among luxury hotels. A very special thank you goes to Divyam Singh, the housekeeper assigned to my room. He is hands down the best housekeeper I’ve ever encountered — trustworthy, meticulous, and extremely kind. Alongside his afternoon-shift coworker (whose name I, unfortunately, did not get), they kept my room consistently spotless and inviting. Their attention to detail and dedication to excellence were truly impressive, and they made my stay all the more enjoyable. This incredible experience at the Taj Mahal Palace has left a lasting impression on me. In fact, because of the warmth, luxury, and exceptional service I received here, I’ve already decided that on my next visit to Udaipur, I will be staying at the Taj Lake Palace — instead of my original choice, the Leela Palace — so I can continue experiencing the excellence of the Taj Hotels group. Thank you to the entire team for making my stay unforgettable. The Taj Mahal Palace is not just a place to stay — it’s a destination in itself, and one I’ll return to again and again. Warm regards, Antonia Arguello and family.

Stayed in August 2025

The balcony in our room was very dirty, also the net there was very dirty…

Very nice hotel with historical values… the staff was great especially the staff in the rooftop lounge”Amit” and the crew there was amazing.

Stayed in August 2025

The aesthetic qualities of a location can significantly enhance its iconic status, contributing to its overall appeal and recognition.

It is regarded as one of the top options in India.

Stayed in August 2025

Streets outside can be noisy at night.that is to expected in a city that never sleeps.

The service is faultless. It has to be experienced to be truly understood.

Stayed in August 2025

NA

Nice to have some comfort after a heavy itinerary

Stayed in August 2025

It met all my expectations

Location was good

Stayed in August 2025

Nice

Stayed in August 2025

the door of the room was not sound blocking so any thing outside the room i can hear it

Every thins was great.

Stayed in August 2025

There is lack of communication amongst the staff members. You speak to one of them and explain them your need they assure you it’ll be done, you come down and the person on site is clueless and he will again take 15-30 minutes trying to contact the seniors and checking if its allowed/ permitted. Please communicate better amongst yourselves.

Our stay at the Taj had a few glitches in the beginning. Mr. Rahul (director of rooms) stepped in and everything changed. He assured us that things would be smooth from then on, and the experience really turned around. A beautiful bouquet was sent to us…a thoughtful gesture that we truly appreciated. Housekeeping staff Satish was marvellous, attentive, and efficient. Nikita at Loya is a gem—warm, gracious, and made our dining experience extra special. Thanks to the care and attention shown, we ended our trip on a very positive note and look forward to visiting again

Stayed in July 2025

No comments

The cleanliness, the architectural prestige, which is being maintained over the years And the services and the hospitality.

Stayed in August 2025

Nothing

Everything

Stayed in August 2025

Nothing at all every thing was perfect as usaull

Everything🥹😍 its the best hotel in town. We are here in a yearly bases

Stayed in July 2025

The dining options were limited. excessively priced and the cost doesn't reflect value for money.

The breakfast

Stayed in August 2025

We were there at end of rainy season - the room was sometimes a bit humid.

Great location near the sea and Gateway to India.

Stayed in August 2025

The main gate and the long car Q

Location and heritage

Stayed in August 2025