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Reviews of The Retreat This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Taj Nagari Phase -1,Near Prateek Enclave ,Shilpgram Road , 282001 Agra, India

#46 of 147 hotels in Agra

Guests' Choice

Review Score

Based on 100 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.4

  • Location

    7.8

  • Facilities

    7.2

  • Staff

    7.5

  • Value for money

    7.0

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 1, 2025

    7.0
    Good, clean hotel with with friendly staff in a prime location.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The property was undergoing construction when we stayed so the was a large amount of construction noise during the day but stopped during the night. Some of the free breakfast options were paid.

    Comfortable rooms and friendly staff

    Stayed in September 2025

  • Reviewed: January 22, 2025

    7.0
    Overall the stay was fine with staff being very accommodating and the room being fine. I would stay there again but not
    • Leisure trip
    • Travelers with friends
    • Standard Double Room with 20% discount on food
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was very poor as the food variety was very limited. There was a lack of culturally different food like European food or even cereal. As far as I remember nothing was labelled either, which would’ve been a major issue if I was vegetarian. There was also a lack drink options.

    The rooms were nice and spacious and staff were very friendly and accommodating. Their luggage storage for us was also very useful.

    Stayed in January 2025

  • Reviewed: January 9, 2025

    7.0
    Simple classic 3 star hotel vibes
    • Leisure trip
    • Travelers with friends
    • Standard Double Room with 20% discount on food
    • Stayed 2 nights
    • Submitted from a mobile device

    Internet wasnt great and the hot water wasnt very consitent.

    The location was great, not too busy on the streets and metro nearby. The room and bathroom was very clean. Spots nearby for food which were foriegner friendly.

    Stayed in January 2025

  • Reviewed: December 31, 2024

    6.0
    Staff was good
    • Leisure trip
    • Family with young children
    • Standard Double Room with 20% discount on food
    • Stayed 1 night
    • Submitted from a mobile device

    No dental kits in the washroom, also not clean.

    Staff

    Stayed in December 2024

  • Reviewed: November 27, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hot water was an issue Bed not comfortable enough

    Overall experience good

    Stayed in November 2024

  • Reviewed: November 19, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Standard Double Room with 20% discount on food
    • Stayed 1 night
    • Submitted from a mobile device

    Old hotel whith no insonorisation and very noisy rooms . The staff doesn’t t speack English

    Massage service is not bad

    Stayed in November 2024

  • Reviewed: October 4, 2024

    8.0
    Bien
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Les meubles alentours piscine un peu bieillot mais le maitre nageur super sympa

    Clean Swimming pool clean Laundry not expensive Meal 20% off Well situated

    Stayed in October 2024

  • Reviewed: March 19, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Advertised it had a bar, but actually didn't. Beer only available in the restaurant, no opportunity to relax & drink in the hotel. Very disappointing for a so called 4 star establishment.

    Had a pool,

    Stayed in March 2024

  • Reviewed: March 16, 2024

    7.0
    Fine…
    • Leisure trip
    • Couple
    • Standard Double Room with 20% discount on food
    • Stayed 1 night
    • Submitted from a mobile device

    We tried the massage service, but it was not worth the price. There were a lot of extra hidden costs. There are a few fixes that would improve the overall customer experience. For example, our toilet flush button was temporarily fixed with some tape instead of being properly repaired.

    Comfortable room, OK in terms of value for money

    Stayed in March 2024

  • Reviewed: November 6, 2023

    7.0
    An ok place to stay. Need to have better breakfast options
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was not really good. Not satisfactory.

    It was ok for few nights

    Stayed in November 2023

  • Reviewed: June 13, 2023

    8.0
    Very comfortable stay and nice pool
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The only drawback was the lack of hot water in the shower - unfortunately it only got tepid at best, and usually was cold.

    Room was very spacious, comfortable and had a very large and comfy bed! Lots of natural light through the large window. We had some great roomali roti wraps delivered as room service, and enjoyed being able to make teas and coffees in the room with the electric kettle. We also really enjoyed using the outdoor pool, which was a good size and had nice sunloungers. The staff were very accomodating, staying up to check us in at 4am when our night bus came in!

    Stayed in June 2023

  • Reviewed: March 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room with 20% discount on food
    • Stayed 2 nights
    • Submitted from a mobile device

    location and pool were good

    Stayed in March 2023

  • Reviewed: January 25, 2023

    8.0
    good
    • Leisure trip
    • Couple
    • Standard Double Room with 20% discount on food
    • Stayed 2 nights
    • Submitted from a mobile device

    it's on good location

    Stayed in January 2023

  • Reviewed: January 17, 2023

    8.0
    Good stay but greedy manager.
    • Leisure trip
    • Couple
    • Standard Double Room with 20% discount on food
    • Stayed 2 nights
    • Submitted from a mobile device

    Heater was not provided and no first aid available. And The manager denied our request to cancel for the second day inspite of sending a request email through booking.com. he just flatly refused to cooperate and wanted to take the money at all costs. That was highly unpleasant and very unprofessional way of dealing with customers. Manager you are Very very very greedy for money. Shame on you.

    Good choice of food. Room was good

    Stayed in January 2023

  • Reviewed: December 28, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    poorly maintained, often no hot water for the shower

    good location, very good food and nice restaurant

    Stayed in December 2022

  • Reviewed: October 29, 2022

    7.0
    Regular hotel with a "luxury" price
    • Leisure trip
    • Couple
    • Standard Double Room with 20% discount on food
    • Stayed 4 nights

    They are trying really hard but it is not a luxury hotel at all: you will be paying over average just to get a regular hotel. They don't warn you that the hot water is only working at 7am and 7pm. And that is if you are lucky, we had a problem at 7:30pm and had to wait until almost 9pm to get hot water after complaining 3 times and had a person coming to the room to check that, yes, there wasn't hot water running. Forget about the swimming pool as it doesn't get much sun, the water is too cold and they are right now working on something around the pool so you will have like 5-10 Indian guys staring at you, without blinking.

    Good room and a comfortable bed to get a rest. That is all. Honestly, we paid for this place to avoid all the scams around Agra and at least it is honest about what they offer, and that was enough for us, it allowed us to enjoy the Taj Mahal and all the attractions in Agra.

    Stayed in October 2022

  • Reviewed: October 21, 2022

    8.0
    A really well located hotel within walking distance of the Taj East gate.
    • Leisure trip
    • Couple
    • Standard Double Room with 20% discount on food
    • Stayed 2 nights
    • Submitted from a mobile device

    Hot water was intermittent - staff sought to assist when this occurred. The hotel is also undergoing some refurbishment (in particular around the pool area) but there was no impact in terms of noise.

    The staff were exceptional in their service. In particular the Assistant Manager Mr Kumar went above all expectations to assist in facilitating the next leg of our travels - this was greatly appreciated and added to the quality of our stay!

    Stayed in October 2022

  • Reviewed: July 4, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Double Room with 20% discount on food
    • Stayed 1 night
    • Submitted from a mobile device

    Ac issue

    Centralize ac is disappointed

    Stayed in June 2025

  • Reviewed: June 21, 2025

    5.0
    Fair
    • Couple
    • Standard Double Room with 20% discount on food
    • Stayed 2 nights
    • Submitted from a mobile device

    To expensive comparitively to similar hotels nearby moreover breakfast need more improvement

    Stayed in June 2025

  • Reviewed: February 9, 2025

    1.0
    Totally not worth it.
    • Leisure trip
    • Travelers with friends
    • Standard Double Room with 20% discount on food
    • Stayed 1 night
    • Submitted from a mobile device

    First of all the cost of 5k per night isn’t justifying to the facilities they had at the hotel. According to me, the price is worth 2k. The room door entry didn’t work and it’s all broken. Cleanliness isn’t that great and would require more sanitisation. Staffs have no clue on customer experience.

    Nothing i liked about the property

    Stayed in February 2025

  • Reviewed: January 18, 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room floors were dirty.

    The staff were helpful

    Stayed in January 2025

  • Reviewed: January 7, 2025

    4.0
    Nearby from Taj it is cold in winters no heating or no heaters average rooms size of the rooms are decent
    • Leisure trip
    • Family with young children
    • Standard Double Room with 20% discount on food
    • Stayed 1 night
    • Submitted from a mobile device

    Room service. I had asked for cutlery but till the time I had ordered mineral water cutlery was not sent to my room

    Stayed in January 2025

  • Reviewed: December 29, 2024

    5.0
    Completely average. Meh.
    • Leisure trip
    • Family with young children
    • Standard Double Room with 20% discount on food
    • Stayed 1 night
    • Submitted from a mobile device

    Had to request hot water. Indian standard cleanliness. Curdled milk for coffee

    Prompt check in service. Assistance with baggage.

    Stayed in December 2024

  • Reviewed: December 23, 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • Standard Double Room with 20% discount on food
    • Stayed 1 night

    cockroaches on the breakfast buffet .so dinner and breakfast paid included in tariff were lost of money . preferred to fast than eat with the cockroaches . poters don't leave you alone while you don't give them tips. if its coins they will say u not is not enough . at 02.00 wedding outside -so forget about sleeping

    Stayed in November 2024

Showing 1 - 25

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