nothing

So confortable and luxury at the same time.

Stayed in August 2025

NA

From the moment we arrived, it was a truly wonderful experience. Every staff member — from the security guards to the laundry team — was welcoming, well-trained, and exceptionally well-mannered. Their professionalism and warmth really stood out. Some individuals truly made our stay extra special. Abhishekh at the restaurant offered top-notch customer service — always polite, attentive, and professional. Subhash from laundry was incredibly helpful and courteous. It's people like them who elevate the experience from good to unforgettable. What touched me deeply was seeing how the Taj empowers and includes individuals with hearing and speaking disabilities. Watching them confidently represent the brand with grace and dedication was genuinely inspiring. It speaks volumes about the values the Taj holds. Even small gestures, like the complimentary soaking water after a long day, made a huge difference. The food felt like home — comforting and full of warmth. Words aren't enough to express how grateful we are for this experience. Thank you for making our stay so special.

Stayed in August 2025

Noise due to building works

Exceptional service especially by the restaurant and bar staff.

Stayed in July 2025

Yet to find

It was an excellent stay overall. While I have visited many Taj locations and this one is as pleasant as others. The staff were really friendly and specially the restaurant team were amazing and super supportive.

Stayed in August 2025

The location is far from the ghats…

The property is nice and the staff are very sweet. Especially the staff on the 2nd floor.. they really took care of us.. special mention to Rambilash, and Kamlesh on the 2nd floor. Everyone else was also amazing.. just did not get a chance to get their names.. They even set up a hot water salt foot soak for us to end the night blissfully. At the reception thanks to Ashish, Nikita, Muskan and the rest of the team. Thank you.

Stayed in July 2025

NA

Interior plus location

Stayed in July 2025

None

Each and everything was fantastic

Stayed in July 2025

Doesn’t feel like a Taj Property. Interiors are average.

Location

Stayed in May 2025

The food at the hotel restaurant is exceptional! Highly recommend eating at the hotel, either room service or the buffet. Absolutely delicious. The staff are lovely. You feel like royalty and they go out of their way to help you and make you comfortable. The management team is amazing, I am truly grateful for all their help!

Stayed in June 2025

Facilities are all dated, check in and check out takes too long. It’s supremely over priced for what it currently offers, so bad value for money. They need to stop the very mediocre live musicians across the restaurants and lobbies. Staff needs a re-boot training session as well

Nothing to particularly like. I’ve stayed here many times over the years since it’s still the best option in town for a business traveler

Stayed in May 2025

There is some upgradation work going on i guess because of that they have shifted their kitchen to a temporary location which was not properly managed and was not clean at all as i had to change to 3 tables to find a clean table. Delayed services was also another problem.

This was my 3rd time staying at this property and i liked it as always nice , quite & beautiful.

Stayed in June 2025

Nothing to complain but rooms were small

Location, property, service were excellent

Stayed in May 2025

1. The iron in the room was tied to the stool and it caused a lot of inconvenience to lift it and arrange it near the socket. However I did take out once but after room cleaning it was arranged back in the almirah and then we did not bother to do the same exercise again 2. The kettle area is too enclosed ,could be in a better, open and accessible area.

Everything was top notch. The staff was courteous. The breakfast was lavish. The cleanliness was super. The rooms were cleaned twice a day.

Stayed in June 2025

The distance was a bit away from the main ghats but in a way away from the hustle bustle

The Hotel premise and staff was very good. Excellent service.

Stayed in June 2025

room smelt of cigarettes on arrival

breakfast was fab comfy bed

Stayed in May 2025

The ambience and the staff

Stayed in May 2025

Nothing

Everything at Taj in terms of property and facility was great. But most important was the team at Taj which made me feel so welcomed. One who really stood out for me was Mr Anand, life guard at the pool area. Being a localite, Mr Anand really guided me about the city, the religious temples, and the places of interest including famous street food joints and restaurants. Mr Anand shared his knowledge and told me about the background story about the city and its religious places of worship. He went above and beyond his duties to ensure that I was able to fulfill my purpose of visit to the holy city of Kashi. The other two members of the team who ensured my stay was relaxing were Mr Asif (MOD) and Mr Jha (Travel desk). One can experience that all of the members mentioned above, lived and carried the culture of Tata's hospitality from their heart. I was very impressed. Given a chance, I would definitely like to stay at Taj for a longer duration and enjoy the experience again.

Stayed in May 2025

There were renovations going on and the breakfast venue did not give us the usual Taj experience. Breakfast was above average, but also not the usual Taj experience, especially considering the price.

The staff were excellent. Welcoming and helpful, they made the stay enjoyable. Room was comfortable and clean.

Stayed in April 2025

Rooms were small and linen needs an upgrade. Duvet was flat and not neat. Shower leaked. Breakfast area was small and cramped and the options are mostly Indian. Need some variety.

The outside area and foyer was pleasant. Typical Taj decadent experience. Fruit in the rooms were welcoming. Service was exceptional.

Stayed in May 2025

On the touring packages offered in the hotel.. I'll recomend the visitors to ask the staff to make it very clear on what you'll pay for what you'll get.

If you look for conford while visiting Varanasi this is the right place. The staff is very freindly and helpful Location is good, not far from the places everyone is interested on ( It's recomended to hire a guide)

Stayed in May 2025

Restaurants should have local delicacies available whole day since Varanasi is also known more for its food. I did not get any local delicacies and had to go out and eat it

Loved the hospitality, ambience, location and overall comfort. It’s more than value for money

Stayed in April 2025

The staff, hotel, service, and food were absolutely amazing.

Stayed in April 2025

The hotel was under construction which meant we had to eat breakfast in a windowless conference room which was dire for a five-star hotel. The hotel is also quite far from the centre of Varanasi and the Ganges, where all the action is.

The staff were lovely and very helpful. The room was clean, calming and comfortable. The breakfast was great, with a wide selection of cuisines.

Stayed in April 2025

There was nothing that we did not like!!

Everything was just great!! No complaints

Stayed in April 2025