Espresso machine in the room

The staff were all accommodating and went the extra mile.

Stayed in August 2025

Cleanliness, Food and Hospitality

Stayed in August 2025

Our initial room was on the 3rd floor, where renovation work on the floor above caused noise and disturbance. The breakfast spread could have had a bit more variety.

The staff was responsive and helpful — they moved us to a quieter, renovated floor after we raised a concern. The renovated rooms were more comfortable. While they’re not fully finished with all the bells and whistles yet, they already look promising and will likely be even better once everything is completed. The restaurants were fantastic, with great food and ambiance. Breakfast was very good — not a huge variety, but more than sufficient and of good quality.

Stayed in July 2025

It was all goods

John the Manager is the Best, always take good care of us. The Breakfast and Dinner options are excellent

Stayed in July 2025

Service and support/ exceptional!

Stayed in July 2025

Reception, I introduced myself, told them that I had to check in. Called the receptionist by her name and asked her how she was doing. I pulled the chair and sat down, introduced myself. I wondered why i had to pay for being nice to someone. Myself and my friend came to take a break and visit Chennai for 2 days. We both were tired from travel as we were up most of the night watching movie and next day morning boarding the flight. I was very disappointed as I never felt welcomed at the front reception. Not every thing can be bought through money! But a kind heart and a smile makes anyone’s day even if you don’t know the language. Attitude is the game in hospitality industry and just not a certificate or work experience. Highly disappointed!!

Very good location, clean, beautiful property.

Stayed in July 2025

I wish we had an extra day to try the spa and other amenities.

The Hotel is super clean, unbelievably comfortable, staff are so professional. The breakfast had a good variety. We heard that the spa in the hotel is one of the best we were had no time to try it out. will definitely try it on our next trip. Room Service was amazing i would recommend this hotel to anyone

Stayed in June 2025

Power of Water faucet could be improved

Staff from reception to waiters were humble, polite & sensitive

Stayed in June 2025

I really like the Club Lounge access that Taj provides when you select that package but it was disappointing that the same feature was not upto standard as in their other properties. it would help to have a more spacious club lounge area. Also having more experienced and warm staff at the Club lounge will make a big difference.

A very good stay as always with Taj. The reception and concierge staff were extremely helpful to help resource some information and amenities that I needed. The room was very comfortable and the all facilities in place. Happy to see the upgrade in bathrooms with latest world class amenities.

Stayed in March 2025

Everything was exceptional 👍 I stayed here for a second time....and found the same as I found in 2017 that is exceptional...

Everything was excellent 👌

Stayed in June 2025

The concierge staff could have been more helpful and had limited English

Beautiful lobby with mostly friendly staff. I loved the spa and the breakfast spread was amazing

Stayed in May 2025

Some instructions for preparing the bill in advance for a faster checkout were not followed and got us delayed a little.

It was great hospitality all around. The team looked after us, even in minimal interactions.

Stayed in May 2025

Lot of road/metro work in the area

Staff who go out of their way to make sure that your stay is memorable

Stayed in May 2025

Everything was perfect.

Stayed in April 2025

a bit old

everything was perfect...

Stayed in April 2025

Nothing

Nice

Stayed in March 2025

Above and beyond hospitality

Stayed in April 2025

The gym, including the sauna and steam room, were especially good.

Stayed in April 2025

TV discounted and I had call for help

I have paid for breakfast, unfortunately I could not have any during my visit due to work. the breakfast starts at 7:00

Stayed in April 2025

Curtains were falling off the rods. No USB charging points in the room. No epsom salts near the bath. Bed mattress has long past it's scrap date.

Staff at the Taj show their pedigree and training.

Stayed in April 2025

Staff were polite and always ready to help. The hand shower could have been better - we couldn’t place it in a position to have a shower. The bathroom towels were too big . Food was good.

Stayed in April 2025

The only issue we had was the noise coming from one of the rooms at our floor which was undergoing renovations/repairs where there was severe drilling and knocking sounds. In such situations maybe Taj could have left the floor empty or provided a huge discount for those who were willing to stay with the noise.

The breakfast was simply superb with a good variety. Sadly I was vegetarian due to prayers that I was doing at that time. The vegetarian food was wonderful especially the "ponggal soru" with the "Gun Powder podi". I found the waiters and waitresses attentive and obliging. I must make special mention of Ms Ariva at the Front Desk who was not only professional and so friendly but very helpful and ensured that our check-in and check-out was such a pleasant experience. I would also like to make special mention of Mr Divaker who was in charge of room-cleaning at the 3rd Floor during my visit. My wife and I were so surprised to find an "Uruli" with all the foot relaxing spa ingredients to help soak our tired feet after a long day of shopping. Also the way he tidied up the room by arranging the footwear and our toiletries was just amazing. Kudos to them.

Stayed in April 2025

I have appreciated everything especially the quality of your staff. I want to mention particularly Jasmin at the reception who is really very kind and doing her job in a very professional way. I will defintively stay with you for my next trip in Chennai.

Stayed in March 2025

Really nice pool sadly not made more of - okayish food and drink options there but pricey and not exactly a well served part of the hotel - quite odd really as it’s an asset

Excellent quiet room, great breakfast with plenty of fresh to order options and the phenomenal Southern Spice restaurant on site

Stayed in March 2025