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  5. Reviews of Sunset Valley Holiday Inn

Reviews of Sunset Valley Holiday Inn

222b,mel kodappamund, kotagiri road, ooty,, 643001 Ooty, India

#36 of 80 B&Bs and inns in Ooty

Guests' Choice

Review Score

Based on 36 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.7

  • Staff

    9.2

  • Value for money

    7.8

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Showing 1 - 25

  • Reviewed: December 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    The location is good and the rooms are neat and clean. But as it's at the road point, horn sounds and vechile lights were a disturbance at the nights. Room boy took care of us and made the stay comfortable.

    Stayed in December 2024

  • Reviewed: May 8, 2024

    8.0
    A stay Far from the crowd yet close to town.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    I have observed that most of the properties in ooty don't have a fan in the room, well that's not necessary but this time I felt the need for a fan. It should be provided. Just a suggestion though and it might not be needed at other times of year.

    The location of the property. Far from the crowd yet close to the city.

    Stayed in May 2024

  • Reviewed: February 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Very kind and welcoming staff who went above and beyond. Beautiful view and room had everything we needed.

    Stayed in February 2024

  • Reviewed: January 9, 2023

    8.0
    Unexpectedly Stunning !!
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Easy to navigate. View from the valley view rooms is outstanding. side view rooms too are not bad but nothing compared to the 2 valley facing rooms. Great cleanliness and upkeep although the accommodation is pretty basic.

    Stayed in December 2022

  • Reviewed: November 11, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Gud experience

    Stayed in November 2022

  • Reviewed: July 17, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights

    Bed and cleanliness, bathroom

    Location is good but the property is overpriced for the quality of stay and room

    Stayed in July 2024

  • Reviewed: June 20, 2024

    10
    I love it supper
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    All good

    All

    Stayed in June 2024

  • Reviewed: May 20, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    No cons

    The view is amazing!! Make sure to book the bigger room for an amazing view!

    Stayed in April 2024

  • Reviewed: May 9, 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night

    Never going back because of the staff behavior. We did not receive the property we booked. The reason was that we took time to confirm even though we had a confirmation number.

    Stayed in May 2024

  • Reviewed: May 9, 2024

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    There is only one room with view, careful while you choose it Other rooms has no view and completely closed

    Nothing

    Stayed in March 2024

  • Reviewed: March 21, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    It’s in good location

    It’s cleaned and neat

    Stayed in March 2024

  • Reviewed: February 9, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    It was a great stay. The staff - Harisha was really helpful and was a good guy. The toilet kit provided had all required amenities and the room was very clean. We were allowed to keep our bags in the facility to roam around after checkout and freshen up on our return to the facility to take the bags. Greatly recommend this place!

    Stayed in February 2024

  • Reviewed: June 15, 2023

    1.0
    MY CONFIRMED BOOKING WAS SOLD BY THE HOTEL CHEATS TO OTHERS AT HIGHER RATE !
    • Leisure trip
    • Group
    • Deluxe Double Room with Balcony
    • Stayed 1 night

    The whole booking was a sham. I had booked the night and even confirmed my stay. There was a confirmation msg received from the property. After that, I receive a msg welcoming me when I had not even checked in since I was traveling the next day morning. On the day of check-in, I received a msg that says "Thank You " for staying with us when I was still on my way driving up to OOTY !! This was a msg that was sent to me as per my checkout when I still had to check in !! I gave the check-in time during my booking at 8-9 PM. On my way up, I called the property to ask for directions to put on the Google map, the staff who picked up was very rude at 9 AM !! He said you come to OOTY and call. He was not interested in conversing and wanted to shoo me away. When I tried to give him my confirmation number, he actually said "All that I don't know, you reach, and if we have we will give " I again tried to call him back as this was shocking to me, but thrice he kept disconnecting my calls. I did not have a network en route so I called again at 6 pm to check the status and ask for the location, this guy understood my call and disconnected again. I realized there was something fishy. And there it was, they had sold my CONFIRMED booking to other people !!!! From 8 in the evening ( as per my given time of arrival ) I was stranded with no place to go till midnight since Ooty was all sold out. Pardon my language, but this asshole needs to go, or be replaced with an area of work. I want to know , what will Booking.com do as an aggregator to secure its customer ?

    Stayed in June 2023

  • Reviewed: May 2, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    There should be kitchen inside

    It's views from room,if I come back I will definitely book the same room

    Stayed in April 2023

  • Reviewed: April 16, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Top notch !! We were extremely happy with our stay here Every destination is very close and easily accessible Room was clean and perfectly maintained Owner and staffs were very friendly and helpful

    Stayed in April 2023

  • Reviewed: April 11, 2023

    2.0
    Lost my reservation, no room for me
    • Leisure trip
    • Solo traveler
    • King Room with Mountain View
    • Stayed 1 night

    I made a reservation via booking.com the day before my arrival. When I turned up at the property the next evening there was nobody to be seen. I finally found an employee who spoke little English. He told me the hotel was full, and there was no room for me. Eventually a woman arrived and told me that they did not receive my reservation, so there was nowhere for me to sleep I showed her my confirmed reservation from booking.com. I even showed her messages that I had received from the hotel, confirming my reservation, via the booking.com app. She said these were just automated messages, and they didn't actually write them. So I didn't get to sleep in the hotel because they 'didn't get' my reservation. They said this happens sometimes. To make matters worse, there was no Wi-Fi on the property that I could use to find a new hotel. Thankfully, the two employees drove me around Ooty, going from hotel to hotel, until we found a place with vacancy, which was difficult on a Saturday night in the high season. I really did not appreciate that they lost my reservation, but I appreciate that they found me another hotel to sleep in. The location of the property wasn't great. It's far removed from the city centre, but it's not in the countryside either. It's just beside a busy road on the outskirts of town.

    Stayed in April 2023

  • Reviewed: November 13, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    Very nice room.

    Stayed in October 2022

  • Reviewed: September 27, 2022

    1.0
    don’t waste your money look for better place
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    remain everything is bad from cleanliness to staff’s behaviour

    good location

    Stayed in September 2022

  • Reviewed: April 8, 2023

    1.0
    Worst pathetic horrible
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The property had not reserved my room and never contacted me to pay the advance amount. When we reached our destination after a tiring drive of almost 9 hours, the property rudely refused the booking. This is a big scam going on in all properties in Ooty, as the demand arises they immediately increase the rates and sell out the rooms. My question is what is the use of us booking room through this website and going to our destination without the property reserving the rooms. pls think twice if you have to book the properties like this.

    nothing

    Stayed in April 2023

  • Reviewed: April 6, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: May 24, 2024

    9.0
    It was great. I liked the view.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: May 7, 2023

    8.0
    Very Good
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: January 22, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: December 30, 2022

    8.0
    Very Good
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2022

Showing 1 - 25

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