However, connectivity to the main city like mall road & old manali is a bit difficult as they have a single taxi service that drops you & he overcharges as he has a monopoly. eg old manali he charged Rs.600 which was exorbitant. Auto is available from Mall road/ old manali to sterling, which is good.

I travelled to Manali with my daughter. My prime concern was safety. I was also particular that the room should be clean, have comfortable amenities, good food etc. Sterling Manali ticked all the boxes and met my expectations & at times exceeded them. The staff is very hospitable and proactive and bend backwards to make you feel comfortable. However, connectivity to the main city like mall road & old manali is a bit difficult as they have a single taxi service that drops you & he overcharges as he has a monopoly. eg old manali he charged Rs.600 which was exorbitant. Auto is available from Mall road/ old manali to sterling, which is good. Auto drivers are very helpful

Stayed in July 2025

Every thing was perfect

I like the rooms and the amenities

Stayed in July 2025

No Balcony, no ventilation in room ,, Ac was not working properly, no driver space

Location, view , room

Stayed in June 2024

Slow service at the restaurant

Rooms were good.and clean

Stayed in January 2024

Food was Not that tasty

Ambience

Stayed in July 2023

parking is limited

courteous staff, room size, clean bathrooms and a decent breakfast spread

Stayed in December 2022

Dinner Buffet needs improvement in the quality.

Stayed in October 2022

The location was not good.The views from the room were not very great.The property is overbuilt and not very spacious with very little open space.

The rooms were comfortable and food was good.The service was very good.We suggested some improvements to the staff.eg toilet needed extra hooks,windows needed stoppers,bath slippers needed to be provided.

Stayed in October 2022

exhaust fan was not working we had to complained

food was great, location is also good.

Stayed in September 2022

Staff's approach is not good. They are not concerned about the customer. They put the policy, their own comfort before the customer's. Being straight forward is good but being rude is not acceptable. Their management's guideline is misplaced. I won't blame the front end people, I am sure they are pushed to act in that way because all of them were behaving in sync. Be it front staff, f&b staff at breakfast. The top management need to introspect what they are asking the staff to achieve.

The cleanlines

Stayed in June 2025

Rooms

Location, property

Stayed in June 2024

Menu is short,snacks imsufficient

Quality of services,polite staff

Stayed in June 2024

Ambience and hospitality were not as per expectations we have stayed at this property 7-8 times but this time experience was not good

Hospitality was not good as per the hotel category

Stayed in June 2024

The rooms allotted to us were dingy, smelled bad and linens were not changed, when complained,the staff shared that the linens will be changed only the next day when rooms are cleaned, not even willing to listen.

The food was good, actually that was the only saving grace, the staff is courteous. And yes, while the check in time was 2 pm, they gave us the room at noon.

Stayed in June 2024

1.No Doctor on call available which is must.Instead they gave us a local doctor number and he never picks up call. 2.Hotel run by trainees..everytime you call them from room, a trainee will attend and will say 'we dont know as we are trainees'. 3.Morning breakfast was good..but waiters were very less..we had to wait for 20-30 mins for evey single order.Crockery is limited..We had to wait for spoons and bowls at morning buffet counters. 4.About the room: good rooms size but AC/heaters sound was annoying..old Ac installed with gives sound when is On. 5.Checkin : again handled by Trainees.I booked a premier room with sofa cum bed..but she alloted us basic room which was smaller than shown in booking.com and she kept on saying that this is premier room.I always do my homework before checkin.i had to show them pics of rooms shown on booking.com.Only then she admitted and changed our room to premier one which was bigger.

Avg Hotel..nothing special

Stayed in January 2024

Premier room was very small, bathrooms were very small and water stagnates, no place for clothes inside bathroom. Breakfast was average.

Stayed in December 2023

Location

Stayed in December 2022

Nothing

Gala, lunch, breakfast, dinner, rooms view, play room, welcome way

Stayed in January 2023

The service is not good. They need to improve the quality. It was very difficult to reach reception and restaurant as half of the time the phones were engaged. we have to try for half n hour to get the required things. Even after ordering a small thing such as water bottle we have to call again and again to remind them about it. Overall the service is very poor. apart from this the quality of food is not good. The quantity is very less and the taste is also not good. It’s better to eat outside than to order from hotel menu. even the breakfast buffet had very less and repetitive options with poor taste. This seems like an average hotel with average amenities. They do not stand up to the standards of Sterling group of Hotels.

The property is well maintained.

Stayed in December 2022

Bad Points - The hotel is air tight and has central heating, Over run of central heating left the hotel Hot and Dry in night - The Hotel is atleast 4 km away from Mall road, making it difficult | Expensive to commute (All good restaurant are in Mall Road) - The Tab Water in bathroom barely produced any water pressure - Bed comfort was bad - WI FI was at its worst, Staff claimed there are many guests. The restaurant with 100% occupancy in MG road has better Wi Fi Speed to offer. - The Fried Fish & Chips ordered was tasteless & raw from inside

Good Points - The staff was good and helpful

Stayed in December 2022

Food

Spa, friendly staff

Stayed in December 2022

There are no comments available for this review

Stayed in June 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2023