Reviews of Sherlock 3 stars
Tiger Hill Road, Upper Thalyatimund, 643001 Ooty, India
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewoverall exceptionsl experience
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat property but in winter or when it is cold they should turn on the fireplace during breakfast as well as it gets very uncomfortable
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat Property. Awesome Food. Staffs are polite and helpful. Excellent service especially Mr Sanjay and Rama. Overall great experience, would like to repeat the stay in our next visit.
Last half km to the resort can be improvised (off roading). And the tariff also needs to be reduced a bit as per the facility.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewWe had stated at the property for 2 nights and it was great. It's a very scenic place, ideal for couples and families, and working couples to unwind and enjoy the breathtaking views. Their restaurant menu is limited, however the food they serve is tasty and authentic flavour. The staff is very courteous and excellent service., especially the manager Sanjay who is very welcoming and engaging. The place is calm and quiet too.
The resort is uphill and the road is narrow and not tarred or cemented towards the last lap of the resort.
Dear Guest, Thank you so much for your kind and thoughtful review. We're delighted to hear that you had an excellent stay with us and that you found the surroundings scenic and peaceful, just the kind of experience we aim to provide for our guests. We're especially glad to know that you enjoyed the food and appreciated the service from our team. Your mention of Sanjay will certainly make his day—we'll be sure to share your compliments with him and the rest of the staff. We truly value your feedback regarding the approach road to the resort. While the natural setting adds to the charm, we understand the last stretch can be a bit challenging. Please know that we're exploring improvements to make the access more convenient for our guests. Thank you once again for recommending us. We hope to welcome you back soon for another relaxing getaway! Warm regards, Team Sherlock
Dear Guest, Thank you so much for your kind and thoughtful review. We're delighted to hear that you had an excellent stay with us and that you found the surroundings scenic and peaceful, just the kind of experience we aim to provide… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewExcellent property and location
Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you enjoyed both the property and its location. We truly believe the area adds so much to the overall experience. We hope to welcome you back soon! Warm Regards, Team Sherlock
Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you enjoyed both the property and its location. We truly believe the area adds so much to the overall experience. We hope to welcome you back soon! Warm … Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewThe garden view rooms
Charging for pet
Dear Guest, Thank you for sharing your feedback! We’re delighted to hear you enjoyed your stay and liked our English and South Indian breakfast options. We’re glad the garden view rooms added to your experience as well. We appreciate your understanding regarding the pet charges, which help us maintain our facilities for all guests. We hope to welcome you and your furry friend again soon! Warm regards, Team Sherlock
Dear Guest, Thank you for sharing your feedback! We’re delighted to hear you enjoyed your stay and liked our English and South Indian breakfast options. We’re glad the garden view rooms added to your experience as well. We appreciate you… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewThe room and the architecture (old British style), the staff specifically the manager Mr Sanjay
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the charm of our room and the old British-style architecture that defines our property. Preserving the historical essence while offering modern comfort is something we take great pride in. We're especially pleased to know that Mr. Sanjay and our staff made a positive impression on you. Your kind words will be shared with him and the entire team, recognition like this truly motivates us to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay. Warm regards, Team Sherlock,
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the charm of our room and the old British-style architecture that defines our property. Preserving the historical essence whil… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewthe service all round was excellent and particularly the front office and Bala the manager in particular
Dear Guest, Thank you for your kind words and for highlighting the excellent service you experienced during your stay. We’re especially pleased to hear that our front office team and Mr. Bala made a positive impression. Your appreciation means a lot to us, and we’ll be sure to pass on your compliments to the entire team. We look forward to welcoming you back to Sherlock again soon! Warm regards, Team Sherlock
Dear Guest, Thank you for your kind words and for highlighting the excellent service you experienced during your stay. We’re especially pleased to hear that our front office team and Mr. Bala made a positive impression. Your appreciation m… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThe propoerty was wonderful with exceptional staff and ever smiling service. Mr. Sanjoy the manager is a great host and a wonderful person to connect with. The room and facilities were top notch, and to top it all off, the restaurant titled "Adlers" had great and sumptuous spread
Dear Guest, Thank you for your kind words and for sharing your experience with us. We're delighted to hear that you enjoyed your stay at Sherlock and that our team, especially Mr. Sanjoy, made a positive impression on you. He will be truly pleased to receive your appreciation. It’s wonderful to know that you found the rooms, facilities, and the spread at Adlers Restaurant to your satisfaction. Your feedback means a lot to us and encourages our team to continue delivering exceptional service. We look forward to welcoming you back soon for another memorable stay! Warm regards, Team Sherlock
Dear Guest, Thank you for your kind words and for sharing your experience with us. We're delighted to hear that you enjoyed your stay at Sherlock and that our team, especially Mr. Sanjoy, made a positive impression on you. He will be… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewEverything was perfect.. food was awesome
Nothing
Dear Guest, Thank you for your wonderful feedback! We’re thrilled to know that everything about your stay was perfect and that you enjoyed the food. It means a lot to us that you had such a positive experience. We look forward to welcoming you back on your next visit to Ooty! Warm regards, Team Sherlock
Dear Guest, Thank you for your wonderful feedback! We’re thrilled to know that everything about your stay was perfect and that you enjoyed the food. It means a lot to us that you had such a positive experience. We look forward to welcoming… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewNothing
No wifi network inside room
Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand how important a stable Wi-Fi connection is, and we sincerely apologize for the inconvenience caused. Due to our location in the hills, internet connectivity can sometimes be inconsistent despite our best efforts—but we are continuously working on improving this for our guests. We value your input and hope to have another opportunity to provide you with a more enjoyable stay in the future. Warm regards, Team Sherlock.
Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand how important a stable Wi-Fi connection is, and we sincerely apologize for … Show more
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewService
The approach road ( last 100-200 metre) isn’t that great
Dear Guest, Thank you for sharing your feedback. We are delighted to know you were happy with our service – your kind words mean a lot to our team. We do acknowledge your comment about the approach road and understand it can be improved. While the last stretch is beyond our direct control, we are in regular discussions with the concerned authorities and local bodies to address this matter. We hope to welcome you back soon for an even better experience. Warm regards, Sherlock Resort, Ooty
Dear Guest, Thank you for sharing your feedback. We are delighted to know you were happy with our service – your kind words mean a lot to our team. We do acknowledge your comment about the approach road and understand it can be improv… Show more
Reviewed: 7 March 2025 · Stayed in February 2025
Verified reviewWonderful stay at Sherlock. The ambience was superb. Rooms were also clean and well maintained. Staff members were very helpful and friendly. Would certainly recommend it to friends and family.
Access was an issue as the road was quite narrow and untarred at places.
Dear Sir, Thank you for choosing to stay at Sherlock and for taking the time to share your experience. We are delighted to hear that you had a wonderful stay and appreciated our ambience, well-maintained rooms, and the hospitality of our team. Your kind words truly motivate us to continue providing the best possible service. We understand that access to the resort can be challenging due to the road conditions, and we sincerely appreciate your patience. While this is something beyond our immediate control, we are continuously working with the local authorities to improve the approach road for a smoother experience. It was a pleasure hosting you, and we hope to welcome you back soon. Please do recommend us to your friends and family—we would love to extend our hospitality to them as well! Best regards, Team Sherlock.
Dear Sir, Thank you for choosing to stay at Sherlock and for taking the time to share your experience. We are delighted to hear that you had a wonderful stay and appreciated our ambience, well-maintained rooms, and the hospitality of our… Show more
Reviewed: 3 February 2025 · Stayed in January 2025
Verified reviewNice
Rate
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you had a nice experience at Sherlock. We understand your concern regarding the pricing and appreciate your input. Our rates reflect the quality of service, ambiance, and overall experience we strive to offer, but we will certainly take your feedback into consideration. We hope to welcome you again for an even better experience in the future! Best regards, Team Sherlock.
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you had a nice experience at Sherlock. We understand your concern regarding the pricing and appreciate your input. Our rates reflect the quality of service, ambianc… Show more
Reviewed: 17 January 2025 · Stayed in November 2024
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewExcellent staff. Extremely warm and welcoming. Bala and David made our stay comfortable. My pets were very happy
1) Do not take the mountain view room. The garden view room is what you need to take here. 2) The ventilation in the Standard room is a little poor. 3) Only the mountain room and the garden rooms are pet friendly. However, the staff was very accommodating when it came to our requests with the pet. They allowed our pets in the standard room.
Dear Guest, Thank you for taking the time to share your detailed feedback on your stay at Sherlock Resort. We are thrilled to know that you found our staff warm and welcoming, and we’re especially pleased that Bala and David made your stay comfortable. It’s wonderful to hear that your pets were happy during their time with us, as we take pride in being a pet-friendly resort. We appreciate your suggestions and observations regarding the rooms. While the mountain view and garden view rooms are typically favored for their scenic beauty, we’re glad our team could accommodate your request for the standard room to ensure your pets’ comfort. Your comments about the ventilation in the standard room are well noted, and we will review this with our team to improve the guest experience. Thank you again for your kind words and constructive feedback. We hope to welcome you and your furry companions back for another memorable stay in the future! Warm regards, Team Sherlock.
Dear Guest, Thank you for taking the time to share your detailed feedback on your stay at Sherlock Resort. We are thrilled to know that you found our staff warm and welcoming, and we’re especially pleased that Bala and David made your st… Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewReviewed: 2 December 2024 · Stayed in November 2024
Verified reviewexemplary staff - V good food- comfortable n clean rooms- modern bathrooms. lovely garden to bask in the sun. i hate to take names so i won’t but everyone down to the cleaning lady are so customer oriented and pleasant.
approach road v narrow- difficult for suvs when car comes from opposite side. ok in daytime but restricts movement to the town at dark.
Dear Guest, Thank you so much for your kind and thoughtful review! We're thrilled to hear that you had a wonderful experience with our exemplary staff, delicious food, and comfortable, clean rooms. It's great to know you enjoyed the modern bathrooms and our lovely garden as well. We truly appreciate your acknowledgment of our team – every member, from housekeeping to our front desk staff, works hard to provide the best service, and we're happy that it made such a positive impression. Your feedback means a lot to us, and we look forward to welcoming you back soon! Sincerely, Team Sherlock
Dear Guest, Thank you so much for your kind and thoughtful review! We're thrilled to hear that you had a wonderful experience with our exemplary staff, delicious food, and comfortable, clean rooms. It's great to know you enjoyed th… Show more
Reviewed: 28 November 2024 · Stayed in November 2024
Verified reviewIts clean , good location , friendly staff and good breakfast too
Not value for money , room is nit spacious enough for the per day charge . No room heater in high end room , standard room needs to pay for room heater , its ooty …too cold also!… we got rooms in different places as we four of us has to stay too far , children and us .
Reviewed: 23 November 2024 · Stayed in November 2024
Verified reviewThe staff was great they had an excellence to amaze the customer's, we came late but they made it up for the service in the morning. MR DAVID ,MR Sanjay , the chefs Vignesh, and Balaji were ready to help and bring a good satisfaction to us during our stay through their services.
Stay timings
Dear Guest, Thank you so much for your generous review! We're thrilled to hear that our team, including Mr. David, Mr. Sanjay, Vignesh, and Balaji, went above and beyond to ensure your comfort and satisfaction. It's wonderful to know that even with your late arrival, they made sure to provide excellent service the following morning. Our staff truly takes pride in creating memorable experiences for our guests, and your kind words mean the world to us. We're so happy you enjoyed your stay and look forward to welcoming you back in the future! Sincerely, Team Sherlock
Dear Guest, Thank you so much for your generous review! We're thrilled to hear that our team, including Mr. David, Mr. Sanjay, Vignesh, and Balaji, went above and beyond to ensure your comfort and satisfaction. It's wonderful to kn… Show more