Reviews of Sheraton Grand Pune Bund Garden Hotel 5 stars
Raja Bahadur Mill Road, 411001 Pune, India
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe staff behaviour
Dinner was not up to our expectation. A fruit basket should be kept in the room.
Dear Guest, Thank you for choosing to stay at Sheraton Grand Pune and for taking the time to leave us such a delightful review. We are thrilled to hear that you had a wonderful experience at the hotel. We are glad to note that our staff made you feel at home. We are sorry to learn that the dinner wasn't up to your expectations and we would like to know more about it so that we can make amends for the same and make sure its delivered upon your next visit. Your point with regards to the fruit basked has been taken into consideration and we will make sure same is placed in the room on your next visit. At Sheraton Grand Pune, guest satisfaction is our top priority and we are pleased to know that our team members were able to provide you with the excellent service that we are known for. Your kind words about our amenities, luxury facilities & accommodation are greatly appreciated. We are dedicated to creating memorable experiences for all our guests and we are elated to have achieved that with you. Your feedback motivates us to continue delivering exceptional hospitality and we cannot wait to welcome you back for another exceptional stay. Thank you for your feedback and for choosing Sheraton Grand Pune. We look forward to your return. Warm regards, Supreet Roy General Manager
Dear Guest, Thank you for choosing to stay at Sheraton Grand Pune and for taking the time to leave us such a delightful review. We are thrilled to hear that you had a wonderful experience at the hotel. We are glad to note that our staff ma… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewEspecially cleanliness , facilities, promptness and efficiency of the staff members Ms Shrushti , Rupesh Jadhav, Noor, Pardeshi, Nishant.
Nothing specific
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a memorable one. Thank you for mentioning our staff - Shrushti, Rupesh, Noor & Nishant, they would be glad to note your kind recognition for their efforts. At Sheraton Grand Pune, we strive to provide exceptional luxury service and create a comfortable, inviting atmosphere for our guests. It is wonderful to know that we met your expectations and that you found our amenities and facilities to your liking. We are truly grateful for your kind words and we look forward to welcoming you back for another fantastic stay in the near future. If there is anything else we can do to enhance your experience with us, please do not hesitate to let us know. Thank you again for choosing Sheraton Grand Pune and for sharing your experience with us. Warm regards, General Manager Supreet Roy
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewOverall ambiance and services provided by the staff . Efficient staff members Ms Shrushti, Rupesh Jadhav, ajay, Noor, Pardeshi, Nishant .
Nothing specific
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe courtesy and politeness of the staff was exceptional. Ms Shrushti was very much helpful . Also to mention Noor, Ajay, Pardeshi , Nishant for special praise.
Nothing to mention specifically.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewWe traveled as a family for a couple of days to Pune to see some friends. All staff at the hotel was very friendly from the first minute we have entered the hotel. We have been given special welcome in terms of traditional blessings. Starting from the assistant manager ,cafeteria staff , restaurant staff and other staff all were super friendly and helpful and always meeling our requests without any problems. That loved our 5 year old son and always entailed him when he was around. He has been given son colouring book and sherantan teddy as a souvenir from the stay. When the staff found out about our 7th wedding anniversary they arranged flowers, cake and special gifts : magnets and cup with our picture taken in the hotel and even printed extra copies for us. It was great to be in the place where we have married several years ago and remind ourselves of this lovely venue. We could not wish for a better anniversary celebration. Everyone in the hotel was taking extra miles to make sure our stay was special every moment we were there. We will try to visit this hotel at least once a year to remind how beautiful our wedding venue is was and to celebrate in such amazing atmosphere. Lovely stay in general. Thank you to all staff in the hotel for making our stay so special.
N/A
Dear Guest, Thank you for choosing Sheraton Grand Pune for your recent stay and for taking the time to share your positive remarks. We are overjoyed to hear that you had a fantastic experience with us. Thank you for appreciating our staff & overall services. We are glad you chose us to celebrate your anniversary, and we could make it special for you. At Sheraton Grand Pune, our main goal is to provide exceptional service that exceeds our guests' expectations. We are thrilled that our team was able to deliver this level of service and ensure that you had a memorable stay. Your kind words about our amenities, luxury facilities and the overall accomodation of our hotel mean a lot to us. We truly appreciate your feedback and cannot wait to welcome you back to Sheraton Grand Pune in the future. Please let us know if there is anything else we can do to make your next stay even more enjoyable. Thank you once again for your kind words and for choosing Sheraton Grand Pune. Best regards, General Manager Supreet Roy
Dear Guest, Thank you for choosing Sheraton Grand Pune for your recent stay and for taking the time to share your positive remarks. We are overjoyed to hear that you had a fantastic experience with us. Thank you for appreciating our staff… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWe went to stay this hotel our children and during registration Mr. Chaitanya upgraded our rooms to suit room so that the rooms became connected. Rooms were clean and staffs were polite and helpful. The playroom amenity for the kids was useful to consume rest of their energy!
For breakfast; Mediterranean tastes like different cheese options, green and black olives, avocado, salads etc. can be added for perfection.
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a memorable one. Chaitanya and team would be glad to note your kind recognition for their efforts. We do have Mediterranean food as a part of the buffet paired with different cheese options, olives and salads. As for the avocado, please feel free to ask your server for the same and we shall serve it to you. At Sheraton Grand Pune, we strive to provide exceptional luxury service and create a comfortable, inviting atmosphere for our guests. It is wonderful to know that we met your expectations and that you found our amenities and facilities to your liking. We are truly grateful for your kind words and we look forward to welcoming you back for another fantastic stay in the near future. If there is anything else we can do to enhance your experience with us, please do not hesitate to let us know. Thank you again for choosing Sheraton Grand Pune and for sharing your experience with us. Warm regards, General Manager Supreet Roy
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a … Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGreat Property. Very well maintained. Good courteous staff. Will definitely visit again.
Dear Guest, Thank you for choosing to stay at Sheraton Grand Pune and for taking the time to leave us such a delightful review. We are thrilled to hear that you had a wonderful experience at the hotel. At Sheraton Grand Pune, guest satisfaction is our top priority and we are pleased to know that our team members were able to provide you with the excellent service that we are known for. Your kind words about our amenities, staff, luxury facilities & accommodation are greatly appreciated. We are dedicated to creating memorable experiences for all our guests and we are elated to have achieved that with you. Your feedback motivates us to continue delivering exceptional hospitality and we cannot wait to welcome you back for another exceptional stay. Thank you for your feedback and for choosing Sheraton Grand Pune. We look forward to your return. Warm regards, General Manager Supreet Roy
Dear Guest, Thank you for choosing to stay at Sheraton Grand Pune and for taking the time to leave us such a delightful review. We are thrilled to hear that you had a wonderful experience at the hotel. At Sheraton Grand Pune, guest satisfa… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewRoom, food and staff courtesy was excellent.
Dear Guest, Thank you for choosing to stay at Sheraton Grand Pune and for taking the time to leave us such a delightful review. We are thrilled to hear that you had a wonderful experience at the hotel. At Sheraton Grand Pune, guest satisfaction is our top priority and we are pleased to know that our team members were able to provide you with the excellent service that we are known for. Your kind words about our amenities, luxury facilities & accommodation are greatly appreciated. We are dedicated to creating memorable experiences for all our guests and we are elated to have achieved that with you. Your feedback motivates us to continue delivering exceptional hospitality and we cannot wait to welcome you back for another exceptional stay. Thank you for your feedback and for choosing Sheraton Grand Pune. We look forward to your return. Warm regards, General Manager Supreet Roy
Dear Guest, Thank you for choosing to stay at Sheraton Grand Pune and for taking the time to leave us such a delightful review. We are thrilled to hear that you had a wonderful experience at the hotel. At Sheraton Grand Pune, guest satis… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in May 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewStaff
Service was poor and very slow could have been improved
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a memorable one. Your feedback regarding the service has been taken up with the management and we will look into improving your experience the next time you stay with us. At Sheraton Grand Pune, we strive to provide exceptional luxury service and create a comfortable, inviting atmosphere for our guests. It is wonderful to know that we met your expectations and that you found our amenities and facilities to your liking. We are truly grateful for your kind words and we look forward to welcoming you back for another fantastic stay in the near future. If there is anything else we can do to enhance your experience with us, please do not hesitate to let us know. Thank you again for choosing Sheraton Grand Pune and for sharing your experience with us. Warm regards, General Manager Supreet Roy
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a m… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation was convinient
Cleanliness, food options, food quality.
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a memorable one. Your feedback regarding the food quality and cleanliness has been taken up with the management and we will look into improving your experience. At Sheraton Grand Pune, we strive to provide exceptional luxury service and create a comfortable, inviting atmosphere for our guests. It is wonderful to know that we met your expectations and that you found our amenities and facilities to your liking. We are truly grateful for your kind words and we look forward to welcoming you back for another fantastic stay in the near future. If there is anything else we can do to enhance your experience with us, please do not hesitate to let us know. Thank you again for choosing Sheraton Grand Pune and for sharing your experience with us. Warm regards, General Manager Supreet Roy
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a m… Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe check in was very smooth and my request for an early check in was considered without hesitation. Saad from the Front desk was very polite and helpful. Ajay , Restaurant Manager, was at his best, as usual. Kavy was also very attentive to our requirements. Overall the staff is really well trained and it made our stay very comfortable.
Not much to complaint , just that being a weekend and a pub down stairs, people returning past mid night were too loud.
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a memorable one. Saad, Ajay, Kavy and rest of the team would be glad to note your kind recognition for their efforts. Your feedback regarding the noise from the pub and the disturbance caused due to the same has been taken up with the management and we will look into improving your experience. At Sheraton Grand Pune, we strive to provide exceptional luxury service and create a comfortable, inviting atmosphere for our guests. It is wonderful to know that we met your expectations and that you found our amenities and facilities to your liking. We are truly grateful for your kind words and we look forward to welcoming you back for another fantastic stay in the near future. If there is anything else we can do to enhance your experience with us, please do not hesitate to let us know. Thank you again for choosing Sheraton Grand Pune and for sharing your experience with us. Warm regards, General Manager Supreet Roy
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a … Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewVery prompt service and courteous staff
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a memorable one. At Sheraton Grand Pune, we strive to provide exceptional luxury service and create a comfortable, inviting atmosphere for our guests. It is wonderful to know that we met your expectations and that you found our amenities and facilities to your liking. We are truly grateful for your kind words and we look forward to welcoming you back for another fantastic stay in the near future. If there is anything else we can do to enhance your experience with us, please do not hesitate to let us know. Thank you again for choosing Sheraton Grand Pune and for sharing your experience with us. Warm regards, General Manager Supreet Roy
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a m… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewEverything were good, staff, is excellent, room size good, only restaurant to be more options, bf was good spread .rest all good.
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a memorable one. At Sheraton Grand Pune, we strive to provide exceptional luxury service and create a comfortable, inviting atmosphere for our guests. It is wonderful to know that we met your expectations and that you found our amenities and facilities to your liking. We are truly grateful for your kind words and we look forward to welcoming you back for another fantastic stay in the near future. If there is anything else we can do to enhance your experience with us, please do not hesitate to let us know. Thank you again for choosing Sheraton Grand Pune and for sharing your experience with us. Warm regards, General Manager Supreet Roy
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a m… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewOverall stay.
Just a suggestion increase the breakfast timings.
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a memorable one. At Sheraton Grand Pune, we strive to provide exceptional luxury service and create a comfortable, inviting atmosphere for our guests. It is wonderful to know that we met your expectations and that you found our amenities and facilities to your liking. We are truly grateful for your kind words and we look forward to welcoming you back for another fantastic stay in the near future. If there is anything else we can do to enhance your experience with us, please do not hesitate to let us know. Thank you again for choosing Sheraton Grand Pune and for sharing your experience with us. Warm regards, General Manager Supreet Roy
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sheraton Grand Pune. We are delighted to hear that you enjoyed your experience at the hotel and that our team was able to make your stay a m… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in April 2025
Verified review