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Reviews of The Orchard Retreat & Spa 5 stars

Zakura, Naseem Bagh, 190006 Srinagar, India

#36 of 94 hotels in Srinagar

Guests' Choice

Review score

Based on 54 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    8.5

  • Location

    6.4

  • Facilities

    7.1

  • Staff

    8.3

  • Value for money

    6.7

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 20 April 2024

    8.0
    Nice 2 nights stay…..wish we could have stayed longer if time permitted. Loved the beautiful of over all property, with
    • Leisure trip
    • Family with young children
    • Elegant Chalet with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Bit dislocated and difficult to reach if you are in main city of Srinagar

    Beautiful resort property with all amenities like swimming pool, very rich and beautiful garden, amazing views, kids playing zone, nicely maintained with lovely flora & fauna, walking & cycling track, nice to stay for long days, good food taste

    Stayed in April 2024

  • Reviewed: 18 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Elegant Chalet with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The cottage is very old structured building. There is no system of heated the pool water despite of chilling cold weather

    I like the property.

    Stayed in October 2023

  • Reviewed: 6 August 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Elegant Chalet with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Poor service and location

    Stayed in August 2023

  • Reviewed: 4 August 2023

    8.0
    Couple stay
    • Leisure trip
    • Couple
    • Elegant Chalet with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Not much just the doors needed oiling, creaked a lot.

    Great staff, good service, amazing food, stunning garden and lovely cottages.

    Stayed in August 2023

  • Reviewed: 8 June 2023

    8.0
    was a comfortable stay. will surely come back
    • Leisure trip
    • People with friends
    • Junior Suite with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    relatively high price. rooms weren’t ready. very limited breakfast menu. visible poor training to f&b staff - milk served in cup. tea cup without saucer. found a cockroach in the bathroom .

    beautiful location amongst apple & pear & peach trees. clean air and well maintained gardens.

    Stayed in June 2023

  • Reviewed: 15 May 2023

    7.0
    Beautiful location
    • Leisure trip
    • Couple
    • Elegant Chalet with Balcony
    • Stayed 2 nights

    Overpriced. Breakfast could have been much better. Definitely not a 5* property. You just pay for the view. Also, note that this property is nearly an hour and a half from Srinagar airport.

    The property is in a beautiful location. The staff is friendly and very helpful. The rooms are nice and cosy. Overall it's a good self contained property nested amongst the Himalayas. And the spa is really good.

    Stayed in April 2023

  • Reviewed: 8 January 2023

    6.0
    Need to upgrade a lot, their service, hospitality & food quality n variety is very poor.
    • Leisure trip
    • Family with young children
    • Elegant Chalet with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Food, their restaurant & staff hospitality. Unprofessional staff.

    Only the Landscape

    Stayed in January 2023

  • Reviewed: 22 December 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Elegant Chalet with Balcony
    • Stayed 1 night
    • Submitted via mobile

    breakfast was not organised

    location and hospitality

    Stayed in December 2022

  • Reviewed: 16 October 2022

    8.0
    We enjoyed , overall, our stay in the orchard resort.
    • Leisure trip
    • Group
    • Elegant Chalet with Balcony
    • Stayed 2 nights

    Items of food could be warmer . The cleaning of rooms were below average . Although staff were courteous and responded to our concerns promptly

    Breakfast items were quite satisfactory.

    Stayed in October 2022

  • Reviewed: 7 September 2022

    7.0
    Overall a peaceful stay. Special mention for our driver cum guide Tanveer,he was brilliant 😊
    • Leisure trip
    • Couple
    • Elegant Chalet with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The spa It’s not worth getting the spa services done as the place is near the pool and has common washrooms so very noisy,and was not satisfied with the products used

    Liked the calmness of the place,away from the city Peaceful place to relax

    Stayed in August 2022

  • Reviewed: 18 March 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • Elegant Chalet with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    No services were included in the cost. We were asked for additional charges for basic facilities like sauna, etc., after paying high room tariffs. Location was a bit far from the city centre.

    View, cleanliness, staff.

    Stayed in March 2025

  • Reviewed: 10 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Elegant Chalet with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The property is very comfortable, well-equipped. All the staff are very kind and helpful. Special mention to Danish, Javed, Jaffar and his team for helping with our ad-hoc requests for things as a family.

    Stayed in July 2024

  • Reviewed: 14 July 2024

    10
    Wonderful stay in the heavenly valley of Kashmir
    • Leisure trip
    • Family with young children
    • Elegant Chalet with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    The hospitality of the entire staff. The property in itself and the cleanliness.

    Stayed in June 2024

  • Reviewed: 10 June 2024

    5.0
    Not very impressed with this property or the location.
    • Leisure trip
    • Couple
    • Elegant Chalet with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Old and poorly maintained rooms. Not well located. Overpriced for what they offer.

    Nothing.

    Stayed in May 2024

  • Reviewed: 9 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Elegant Chalet with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The above head shower tap was loose, the taps a bit old. There should be a safe in room. The keys should be magnetic cards and not old metal ones .

    The staff, including Deepak from spa , Jaffer from room service were helpful. The property with its orchard , park, spa and lounge is excellent and very well kept. The washroom was spacious .

    Stayed in April 2024

  • Reviewed: 1 April 2024

    9.0
    Lovely stay
    • Leisure trip
    • Family with young children
    • Elegant Chalet with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Loved the layout and the activities for kids, meals were well cooked. Nice scenic views

    Stayed in March 2024

  • Reviewed: 2 January 2024

    10
    The Orchard offers a magical blend of comfort, culinary excellence, and heartfelt hospitality
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 3 nights

    Our stay at Orchard Retreat and Spa, in serene apple garden, was truly a blessing. Heartfelt thanks to the management, particularly the pleasing senior managers Oais and Abrar, for going above and beyond to make us feel special. The scenic views, well-equipped rooms, and prompt room service added to the overall pleasure of our stay. Special thanks to Tanveer our dedicated chauffeur for the entire 9-day exploration of Kashmir. He was with us for the whole 9-day trip, helping with various activities and taking us to different parts of Kashmir - Gulmarg, Pahalgam, Sonemarg. Special mention to Rabia at the front desk, whose magnificent smile and helpful voice added a personal touch to every request. The kitchen team, led by the talented head chef Raieez and supported by seniors Javed and Akhter, along with the camaraderie of Rafik, Latif, Parvez, Jefer Tahir, and Dhanish, crafted delightful meals. Their dedication extended to ensuring the children received exactly what they desired. The housekeeping team also played a vital role in maintaining the rooms beautifully. Kashmir, often termed paradise on earth, lived up to its reputation, and the local Kashmiris demonstrated the pinnacle of hospitality. The community helpers deserve a big salute for making the world a better place by helping guests. In conclusion, our stay was nothing short of amazing. The beauty of Kashmir and the warmth of its people left a lasting impact. We express our heartfelt thanks and sincere gratitude for an experience that we will carry with us for the rest of our lives. In the enchanting words of Kashmiris, "Gar firdaus bar-rue zamin ast, hami asto, hamin asto, hamin ast" (If there is a paradise on earth, it is here, it is here, it is here)

    Stayed in December 2023

  • Reviewed: 2 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Elegant Chalet with Balcony
    • Stayed 1 night

    My stay at Orchard with my parents was like, the best thing ever! The rooms were sooo comfy, and the view outside was like, WOW! They had everything – games, books, a cool pool, and spa. And guess what? The 'Kahwa' drink they gave us was so yummy, I can't stop thinking about it! But you know what made Orchard super cool? The staff! made the yummiest food ever, especially the Kashmiri Pulav – it was like a party in my tummy! I don't usually write a review comment, but Kashmir was too pretty, and the people were so nice! Orchard is my new fav place, and I totally tell everyone to go there! And, Tanveer uncle, our cab driver, was like a superhero! He took us everywhere for 9 whole days – Gulmarg, Pahalgam, Sonemarg – it was like a dream! I'm a 12-year-old girl, and this trip was the absolute BEST! 😄✨

    Stayed in December 2023

  • Reviewed: 30 November 2023

    5.0
    This is not a 5 star property as advertised
    • Leisure trip
    • Couple
    • Elegant Chalet with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are dated ! It requires renovation . The same with the soft furniture

    Location and bathrooms

    Stayed in November 2023

  • Reviewed: 25 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Elegant Chalet with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Nice retreat though couldn’t try the spa

    Stayed in August 2023

  • Reviewed: 22 September 2023

    10
    My stay was pleasant
    • Leisure trip
    • Couple
    • Elegant Chalet with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom need attention

    The garden was Lovly

    Stayed in September 2023

  • Reviewed: 16 August 2023

    5.0
    property was very good. very lovely facilities. But the reception staff not very fair.
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 4 nights

    Reception and house keeping not good.

    Property is very good and food is good.

    Stayed in August 2023

  • Reviewed: 5 August 2023

    9.0
    Good stay for us
    • Family with young children
    • Elegant Chalet with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    None

    Good behaviour of stuff & cleanliness.

    Stayed in August 2023

  • Reviewed: 2 July 2023

    10
    Very Comfortable, Recomended for Holidays, Dinner was over priced..
    • Leisure trip
    • Family with young children
    • Elegant Chalet with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Dinner was over priced, property is out of city and nothing available for dinner near by. Food in Restaurant was over priced.

    Well built, Facilities, Staff support

    Stayed in July 2023

Showing 1 – 25

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