Reviews of Mascot Houseboats 5 stars
Nagin Lake, West Side, 190006 Srinagar, India
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Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewThe wood carvings of the boat.
Bathroom mats were dirty. The food was average and little diversity. Poor breakfast for the price. Shikhara boat drivers were aggressive and demanded money even so it should have been included in the houseboat price.
Dear Guest, Thank you for taking time to drop your valuable input. Even though we always do our best to treat all our guests with extreme care and warmth, We upgraded your booking of "Theme Room" to "Shamah Suite" as a goodwill gesture. The bathroom mat highlighted by your good self will be taken care-of. We endeavor to provide our guests with sumptuous breakfast and sincerely regret that it didn't meet your expectations. Shikara crossing to and fro from Jetty to Mascot Houseboats is free, Shikara rides and vegetable market visits are payable directly by the client to Shikara man, we only facilitate the booking of the same. For now we have suspended the services of Shikara man who was crossing you from jetty to houseboats and would appreciate any further information in this regard from you. Please email us at booking@mascothouseboats.com Regards, Ms. Saima. Manager "Mascot Houseboats".
Dear Guest, Thank you for taking time to drop your valuable input. Even though we always do our best to treat all our guests with extreme care and warmth, We upgraded your booking of "Theme Room" to "Shamah Suite" a… Show more
Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewReviewed: 21 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewLocation, comfort, away from hustle and bustle
bit dated
Dear Guest, We appreciate your response and delighted to know that you enjoyed the comfort and serenity that surrounds Mascot Houseboats. Regards, Ms. Saima. Manager "Mascot Houseboats".
Reviewed: 19 April 2025 · Stayed in March 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewSerene location, comfortable and spacious accommodation, very hospitable staff, the food was delicious.
Tipping is serious business in Kashmir so I have a suggestion that has been adopted by many hotels. Please arrange to have a tip box where guests might leave a tip that can be jointly and fairly shared by the various staff.
Dear Mr. Dilip, We are happy to know that you enjoyed your stay at Mascot Houseboats. Your suggestion about the tipping is well taken and we shall look into possibility of following it. Regards, Ms. Saima. Manager "Mascot Houseboats.
Reviewed: 21 March 2025 · Stayed in February 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified reviewThe location was one of the best in Sri Nagar The view is breathtaking in the room. The service was exceptional.
Not applicable
Dear Guest, Your excellent response is highly appreciated. Thank you. Ms. Saima. Manager "Mascot Houseboats.
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewBeautiful and clean
Heating was poor
Dear Guest, Thank you for your feedback! We're glad you found our property beautiful and clean. We apologize for the heating issue and will address it immediately. Sincerely, Showkat Tuman
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewBeautiful lobby area and kind staff. Room was also great but shower heat did not work well in the Emperor Suite. Food was satisfactory.
Airport shuttle should be included in the room rate as it is very difficult to find the property on your own. Instead of taking us to various spots around town to shop for pashmina or rugs, they took us to the hotel gift shop. We paid close to $400 / night which was way too expensive. $250 USD per night would have been more reasonable.
Dear Guest, Thank you for sharing your feedback about your recent stay at Mascot Houseboats. We truly appreciate your kind words about our lobby, staff, and the comfort of your room. We will certainly look into the heating issue in the shower of the Emperor Suite, though the entire area is otherwise well-heated. Considering that you were arriving on the last flight to Srinagar amidst extreme winter conditions, our team made concerted efforts to reach out to you and successfully did so the night before your arrival. We wanted to ensure a smooth transfer, as we anticipated that securing transport at Srinagar airport could be challenging given the late hour. The airport transfer charges were communicated in advance, and we appreciate your consent to proceed with this arrangement. Regarding additional sightseeing, we understand it was a choice made by you, and we were happy to facilitate this. Our senior team member went out of his way to assist with your transfers and guide you in Gulmarg, for which we are pleased to hear you expressed appreciation in your communication with him. Thank you again for your valuable feedback. Mascot Houseboats is committed to providing exceptional and memorable experiences, and we will continue to strive towards improving our guest services. Warm regards, Showkat Tuman
Dear Guest, Thank you for sharing your feedback about your recent stay at Mascot Houseboats. We truly appreciate your kind words about our lobby, staff, and the comfort of your room. We will certainly look into the heating issue in the sh… Show more
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewThe scale and detail in woodwork is unlike any another, the same impression carries over to hospitality. A palace fit for the kings.
Thank you for your kind words! We are thrilled you were impressed by the intricate woodwork throughout the Houseboat, a testament to the craftsmanship of generations past. We strive to provide a truly royal experience for each guest, and we are delighted you felt it was achieved. We hope to welcome you back to the Mascot Houseboats soon.
Thank you for your kind words! We are thrilled you were impressed by the intricate woodwork throughout the Houseboat, a testament to the craftsmanship of generations past. We strive to provide a truly royal experience for each guest, and we… Show more
Reviewed: 28 November 2024 · Stayed in November 2024
Verified reviewWe are a mother and daughter travelling on our own, we were a little nervous about coming to Srinagar. There was no need to be nervous, the Mascot the owners and staff looked after us so well, we actually felt safer here than anywhere else we had travelled and it’s became our favourite destination. The mascot houseboats are beautiful and on the best lake, facing towards the mountains, the beds were comfortable and everything was very clean. The staff were amazing, our waiters Azard and Nazir were on hand always and took such good care of us. The chef was also lovely and his food was delicious, a choice in meal size would be good though, the meals were huge and we were only able to eat half of what was put on the table. The staff organised a three hour shikara ride to Dal Lake with delicious tea and cakes for our journey. We loved the floating markets, watching the day-to-day life of the locals and we got some amazing photos. They also organise a day trip to and we went up in the gondolas, also an unforgettable experience. We threw food for the Eagles from the top of the houseboat which was also very special. The whole experience was amazing, I think one of the most lovely things was how friendly the locals were, people waved smiled at us everywhere we went. When we return to India, staying here again will be on the top of our list.
There was nothing not to like.
Dear Guest, Thank you so much for your kind words and for sharing your wonderful experience at The Mascot Houseboats! We are absolutely thrilled to hear that you and your daughter felt safe and comfortable throughout your stay. Our top priority is always to ensure a welcoming and secure environment for all our guests. We are delighted that you enjoyed the beauty of the houseboats, the stunning views, and the comfortable accommodations. We also appreciate your praise for our staff, especially Azard, Nazir, and the chef. Their dedication to providing excellent service is truly commendable. We will certainly take your feedback regarding the meal sizes into consideration. We can offer smaller portions upon request to better cater to individual appetites. We are glad that you enjoyed the shikara ride, the floating markets, the gondola ride, and the eagle feeding experience. These are indeed some of the highlights of a visit to Srinagar. We are particularly pleased to hear about the warm welcome you received from the locals. The friendly spirit of the people here is something we cherish. We hope to have the pleasure of welcoming you back to Mascot Houseboats on your next trip to India. With warmest regards, Showkat Tuman
Dear Guest, Thank you so much for your kind words and for sharing your wonderful experience at The Mascot Houseboats! We are absolutely thrilled to hear that you and your daughter felt safe and comfortable throughout your stay. Our top pr… Show more
Reviewed: 9 November 2024 · Stayed in November 2024
Verified reviewIt is a very beautiful houseboat at a nice quiet place at the lake. The staff was nice. The food was rich and tasteful, there was an air condition heating and a hot shower.
The wifi was not working in my room. The staff allowed the souvenir seller to abuse me inside the houseboat dining hall.
Dear Ms. Tamara, We have done an enquiry on our part and found that the Hawker had intruded into dinning area. Though we allow only a few Hawkers that too if the clients are interested. Management has completely banned the Hawker from premises. As a disciplinary action, the staff has been put on suspension for next 3 month after which the management will decide about the final decision about his job status. We regret the inconvenience caused. Regards, Ms. Saima.
Dear Ms. Tamara, We have done an enquiry on our part and found that the Hawker had intruded into dinning area. Though we allow only a few Hawkers that too if the clients are interested. Management has completely banned the Hawker from pre… Show more
Reviewed: 4 November 2024 · Stayed in October 2024
Verified reviewEverything was very nice 👌
We're so glad you enjoyed your experience.
Reviewed: 9 October 2024 · Stayed in July 2024
Verified reviewReviewed: 4 October 2024 · Stayed in October 2024
Verified reviewIncredible location. The houseboats benefits from a unique view on Nigeen Lake. Every moment of the day is beautiful and peaceful.
Nothing, I was surprised with the level of comfort, hygiene, kindness of the staff that we experienced. I highly recommend!
Thank you so much for your kind words and for sharing your wonderful experience at Mascot Houseboats! We are thrilled to hear that you enjoyed the unique views and found the atmosphere peaceful and beautiful. It's our pleasure to offer our guests a comfortable and relaxing stay. We are also delighted that you were impressed with the level of comfort, hygiene, and the kindness of our staff. We strive to provide the best possible experience for all our guests, and we are glad that we were able to exceed your expectations. We appreciate you taking the time to share your positive feedback. We look forward to welcoming you back to Mascot Houseboats in the future!
Thank you so much for your kind words and for sharing your wonderful experience at Mascot Houseboats! We are thrilled to hear that you enjoyed the unique views and found the atmosphere peaceful and beautiful. It's our pleasure to offer… Show more
Reviewed: 29 September 2024 · Stayed in September 2024
Verified reviewCleanliness, facilities
Food prices were very high
Thank you for taking the time to share your feedback. We appreciate your comments regarding cleanliness, facilities, and food prices. We strive to maintain high standards in all these areas. We are constantly reviewing our pricing to ensure it reflects the quality of our offerings and the market conditions. We would love to have the opportunity to make your next visit a more positive experience. Please feel free to contact us directly so we can address your concerns and find a solution.
Thank you for taking the time to share your feedback. We appreciate your comments regarding cleanliness, facilities, and food prices. We strive to maintain high standards in all these areas. We are constantly reviewing our pricing to ensur… Show more
Reviewed: 19 August 2024 · Stayed in July 2024
Verified reviewReviewed: 17 August 2024 · Stayed in July 2024
Verified reviewReviewed: 16 August 2024 · Stayed in July 2024
Verified reviewVery kind staff who took care of my friends and family round the clock. Excellent service and great HouseBoat away from all the noise in a very nice peaceful area
Nothing
Thank you for your kind words about Mascot Houseboats and staff! We're delighted to hear that you and your loved ones had such a wonderful experience. Our team strives to provide exceptional service and a peaceful retreat, and we're glad that we were able to meet your expectations. We hope to welcome you back in the future!
Thank you for your kind words about Mascot Houseboats and staff! We're delighted to hear that you and your loved ones had such a wonderful experience. Our team strives to provide exceptional service and a peaceful retreat, and we're… Show more
Reviewed: 30 July 2024 · Stayed in July 2024
Verified reviewThe view of the mountains and yhe shikara ride IT was overpriced
* the price * the cleanliness of the boat * the breakfast was very boring * the harassment by the sellers who came into the boat house. * the flies on the food * no toilet paper in the toilet for guests * workers demanding for tips for doing nothing for guests.
Dear Guest, We appreciate your feedback. Shikara crossing to/fro Mascot Houseboats is a complimentary service. Shikara rides are charged directly by the Shikara walas and we don't have any role to play in that, though we do help to facilitate the same for our guests. Normally our staff never demands tips from client however we would appreciate if you can identity/name the staff enabling us to make an enquiry and take appropriate action. Looking forward to hear from you. Regards, Ms. Saima. Manager "Mascot Houseboats".
Dear Guest, We appreciate your feedback. Shikara crossing to/fro Mascot Houseboats is a complimentary service. Shikara rides are charged directly by the Shikara walas and we don't have any role to play in that, though we do help to… Show more
Reviewed: 2 July 2024 · Stayed in July 2024
Verified reviewReviewed: 10 June 2024 · Stayed in June 2024
Verified reviewLocation and space
Thank you for your review! We appreciate your feedback. Please let us know if there's anything specific you'd like to discuss or if you have any further questions.