Excellent food and wide varieties

Stayed in June 2024

Room and location

Stayed in April 2024

Many things. No iron or board in room. Had to request it. Electrics were faulty. An engineer came at 10.30pm to disconnect two wall lamps while guests asleep. The hotel finish isn't clean. Looking unfinished in many areas. The drinks I.e. tea and coffee, very cheap and minimal. No coffee tea machine as advertised. TV channels you have to pay for most of them, makes entertainment boring. Staff you have to call many times to get basic items like extra towel or mug, glasses. When towel arrived, it was damp, because it was taken out of the machine recently and folded and given. Staff admitted to this. We were given a smoking room on arrival. We didn't opt for this so could have missed out on a room as the hotel was full that day. Pillows too big and thick for restful sleep. Duvet not comfortable. Carpets in hallway very messy needing hoover. Breakfast advertised for 7am however not properly ready until 7.30am. Was served burned toast by staff. We had flight to catch so delay not appreciated. Toaster for guest use was faulty and dangerous. Breakfast not exciting and minimal and finally warmed and ready around 7.25pm. Sorry to complain, but it's very necessary to make improvements for money charged. Not a 4 star quality. 3 star experience instead. Manager on duty listened to complaints but offered only apologies, no compensation on room or help with covering transport to airport. Paid in full for crap experience. Better to stay elsewhere. Management need to understand what quality means and keep staff smiling and happy. I want to help you, so that you earn more respect, customers and revenue. Please take this feedback seriously. Front desk manager did call later after we left to apologise and to say they had a staff briefing that this doesn't happen again.

Gym is good. However no towels or water or camera for safety of users in case someone in trouble while using. Big window in the room. Rahul and front desk team quite helpful but apologetic for things. Tried to resolve issues. Hot water in shower is good. Nice room flooring.

Stayed in December 2023

Decent clean hotel, however a scaffolding was in front of our window which was an eyesore. We had initial difficulties in contacting the customer services. No reply received for the contacts made through booking.com website or through emails as we wanted to find out the travel options from Jammu to Shimla. Staff were not equipped to provide tour suggestions. However, all staff were polite, and due to the difficulties with contacts we were provided with free breakfast offer during the stay, which was appreciated.

Clean hotel, with friendly staff.

Stayed in November 2023

Gernal manger Mr. vinit is so humble and polite that he takes care of everything

Stayed in September 2023

there were continuous interruptions in electricity. don’t know why. during our stay. we were worried if it will harm our phones while charging. (we were too concerned about hotel equipment such room TVs).

location. dinning facilities

Stayed in June 2023

1. Using a memory foam mattress against a spring mattress is strongly recommended. 2. And particularly the breakfast which included Indian Cuisines needs lot of improvement, the usual practice of diluting original taste should be curbed in order to maintain authenticity of Indian Food Culture. 3. Possibly some snacks and beverages should be included in the package as standard without hikes in rates.

The location is good and the cleanliness was upto the expectations.

Stayed in April 2023

Location

Stayed in May 2023

Nil

Cleanliness staff courtesy food quality

Stayed in April 2023

Delay 😒 in receiving extra bed. Expected in afternoon, got it in evening after 3 reminders.

Overall experience.

Stayed in April 2023

Mattress was not comfortable and even not clean. Bathroom shampoo, body wash etc of very poor quality.

Room size is good.

Stayed in April 2023

All are fine and recommendable to others

Required some additional items ( like - paratha, etc) in breakfast. Rest all are satisfactory.

Stayed in July 2025

Everything amazing

Stayed in June 2025

Ordered food for room service and it gave a bad food poisoning. Food tasted okay but made us quite sick..I wouldn't recommend this place for eating here

Breakfast was okay...place was close to the airport

Stayed in December 2024

Room was not looks like 8000 worth. Floor was greezy and sticky. Wash basin was not drained properly. Because of that always water fill in basin and it dirty. They took more money than our booking amount showed in booking.com app. Everything is overpriced and overrated. Food is specially. Only free breakfast is useful there. All others are costly and not worth for that money. Also hair heater was not working in bathroom.

Close to railway station.

Stayed in September 2024

No dislikes

Location was excellent Staff was courteous Dinning was excellent Excellent Chef and others in Dinning were excellent It was a very comfortable stay

Stayed in June 2024

NA

Location, Cleanliness, Environmental

Stayed in August 2024

no customer services Location bad Ambience poor

nothing

Stayed in July 2024

Front desk staff....they threatened me.... Reason .....I can't explain

NA

Stayed in June 2024

All good

Fine

Stayed in February 2024

Everything is good

Staff was good . Breakfast 🥞 is also good .

Stayed in January 2024

Everything

Nothing

Stayed in December 2023

Very warm and hospitable staff Fabulous food - ordered in-room dinning couple of times .. Value for money

Stayed in December 2023

Nothing

Cleaning

Stayed in October 2023