The stay was good, but I didn’t get the room I had originally booked. I had reserved a pool-view room, but I received a city-view room instead.

Stayed in September 2025

.

room very good

Stayed in August 2025

Stay and food were top notch

Stayed in July 2025

I wish there were more variety in the buffet food options

The room was spacious and comfortable

Stayed in August 2025

The breakfast spread was just average when compared to similar hotels like O by Tamara in Thiruvananthapuram. The towels in the bathroom were not very clean, and the in-room amenities were below expectation – for example, the toothbrush was too hard, and the comb was too small.

The location was good, the welcome experience was warm, and the staff were cordial and professional.

Stayed in August 2025

Amazing people and delicious food!

Stayed in August 2025

Actually one satff is not taking nice his attitude is bad with me his name kunal.

Very good

Stayed in August 2025

The location is good. The staff is the best as I was staying for 2 nights and got a heavy fever ay mid night and was not able to order medicines. So i asked them for health and they sent a staff to a pharmacy to get me medicines which helped me alot. I am grateful for their service Also their restaurant Kochi Kitchens serves delicious food and the buffet is very affordable. This is my second stay in 1 year and I genuinely loved their service and hospitality. HIGHLY RECOMMENDED!

Stayed in August 2025

Everything at Marriott is extraordinary

Stayed in July 2025

The spreads in the pool bar can be improved

Good restaurants, great staffs, prime location, enjoyed even the buggy to the mall.

Stayed in August 2025

Nothing

Great spread

Stayed in July 2025

Rush

Location

Stayed in July 2025

The negligence

The location and the facilities

Stayed in July 2025

Everything Excellent

Excellent

Stayed in July 2025

I came there and The staff asked for passport for everyone we didnot have kids passport which we had to get it from home we needed sometime for that.. my sugar was getting low and feeling sick but staff did take care of me and gave us time to get it and we also got it asap for them... but they were very helpful

Stayed in July 2025

The check-in process at 11pm was slightly slow but it may have been due to the Front Desk experiencing a technical snag. It would have been good if welcome drinks were served to weary travellers (perhaps they forgot?). While a welcome drink is not expected from calculating Marriott business hotels in the West, it was expected from Marriott’s Asian hotels – they don’t say “Asian hospitality” for nothing! Restaurants napkins transferred tiny white lint onto our clothes. The Executive Lounge (EL) on the 21st floor could do with some improvement. The appetizers and short eats were average. Unlike KK, where we were being constantly asked – maybe too often – if everything was ok, most of the staff at the EL there looked demotivated and uninspired. While they obliged our requests, they showed little initiative. It would also have been good if guests residing in rooms with Executive Lounge access could be checked-in and out at the EL instead of at the Lobby Level.

Our Club Suite was spacious and well-designed, and the power sockets were thoughtfully located. As for Food & Beverage, we had a great gastronomical experience: the non-veg sadya at the Cassava Restaurant was authentic (with the fish and chicken items prepared on the spot) and we re-discovered our appreciation for Lamb Briyani there. The staff at Kochi Kitchen (KK) showed they could not only convey guests’ feedback to the Chef but also act upon such feedback. I had casually mentioned to Ms Jinsy of KK that it would have been good if they served some less-than-common Kerala breakfast items (like “elayappam”) in their breakfast buffet. Next morning (our last at the Hotel), we were served elayappam (which brought back childhood memories)! So when their restaurant managers told us things like, “Ask whatever you want. We are here for you”, they were not uttering empty words but actually meant it. When we were checking out, Mr Suresh (Executive Chef of KK) took time out to chat with us about our feedback. We also spent an evening at the Pool Bar. Mr Arshan knew his products / drinks well and gave us good recommendations after actively listening to us. All the F&B outlets at the Hotel were well-staffed and it was heartening to see that the Hotel hired and gave opportunities to deaf / non-speaking people. It reflected a compassionate corporate culture. In terms of the Hotel’s location, it is within a short walk (or buggy ride) of Lulu Mall. That is good for those looking to shop and dine. But traffic in this area (Edapally) is usually very heavy – probably because of the Mall.

Stayed in July 2025

Excellent support staff Excellent hospitality Excellent foods Excellent view

Stayed in July 2025

Well organized

It’s soo amazing

Stayed in July 2025

Service

Good

Stayed in May 2025

Value

Cleanliness, location and good staff treatment

Stayed in June 2025

Value

Cleanliness, location and good staff treatment

Stayed in June 2025

Value and the variety of breakfast

Cleanliness, location and good staff treatment

Stayed in June 2025

Our stay at Kochi Marriott was nothing short of exceptional, thanks to the outstanding service and genuine care shown by every team member. Abhilash truly stood out, consistently going above and beyond to make us feel welcomed and supported. From housekeeping to dining, security to the buggy staff, everyone was incredibly courteous and helpful. The team’s warmth and professionalism made a lasting impression during a time we truly needed a helping hand. We highly recommend your hotel and look forward to returning in the near future!

Stayed in June 2025

Key cards never worked, 2 days we stayed and half the time we had to return to the reception to activate the key cards. Was such a hassle. No exaggeration we did this at least 15 times during our stay, it was super annoying.

The lounge on the 21st floor is nice

Stayed in May 2025