Reviews of Hyatt Regency Gurgaon 5 stars
New Delhi NCR NH 8 Sector 83, 122004 Gurgaon, India
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewLarge Room Size, large wash room size, caring staff
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewonly the room size was great
the facilities like slow room service, the broken door knobs, room not cleansed properly before allotment, this leads to injury on right thumb due to broken glass shards. Missing iron and non functional mini cooler
Dear Guest, Thank you for sharing your feedback with us. Kindly accept our sincere apologies for not being able to meet your expectations during your recent experience. In order to address your concerns in detail, we request you to please write to us at gurgaon.regency@gmail.com and share your contact details. This will help us connect with you directly and resolve the matter to your satisfaction. We truly value your patronage and look forward to welcoming you back to Hyatt Regency Gurgaon soon. Best regards, Sonale Zagade General Manager Hyatt Regency Gurgaon
Dear Guest, Thank you for sharing your feedback with us. Kindly accept our sincere apologies for not being able to meet your expectations during your recent experience. In order to address your concerns in detail, we request you to please … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewNothing
Service was poor food was unhealthy after eat food poisoned chicken and mutton was stinky
Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for not meeting your expectations during your recent visit. To help us better understand and resolve the concern, we invite you to write to us directly at gurgaon.regency@gmail.com. We truly hope to welcome you again and restore your faith in Hyatt Regency Gurgaon. Warm regards, Sonale Zagade General Manager Hyatt Regency Gurgaon
Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for not meeting your expectations during your recent visit. To help us better understand and resolve the concern, we invite you to write t… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewFood not soo great
Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for not meeting your expectations during your recent visit. To help us better understand and resolve the concern, we invite you to write to us directly at gurgaon.regency@gmail.com. We truly hope to welcome you again and restore your faith in Hyatt Regency Gurgaon. Warm regards, Sonale Zagade General Manager Hyatt Regency Gurgaon
Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for not meeting your expectations during your recent visit. To help us better understand and resolve the concern, we invite you to write t… Show more
Reviewed: 14 August 2025 · Stayed in June 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewAs per coast rooms are too expensive and very small area. As i pay RS9000\- as services and rooms are not as per coast.
location of hotel reception staff was too good and helpful.
Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for not meeting your expectations during your recent visit. To help us better understand and resolve the concern, we invite you to write to us directly at gurgaon.regency@gmail.com. We truly hope to welcome you again and restore your faith in Hyatt Regency Gurgaon. Warm regards, Sonale Zagade General Manager Hyatt Regency Gurgaon
Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for not meeting your expectations during your recent visit. To help us better understand and resolve the concern, we invite you to write t… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe staff response is poor,,it should be improved ,,,
Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for not meeting your expectations during your recent visit. To help us better understand and resolve the concern, we invite you to write to us directly at gurgaon.regency@gmail.com. We truly hope to welcome you again and restore your faith in Hyatt Regency Gurgaon. Warm regards, Sonale Zagade General Manager Hyatt Regency Gurgaon
Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for not meeting your expectations during your recent visit. To help us better understand and resolve the concern, we invite you to write t… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewRoom was of good size, great buffet options. Kitchen and restaurant staff was very helpful and courteous
We booked spa one day before still they were asking us to change the timings at the last minute. When we reached at the scheduled time, still we had to wait there. Better organisation is needed there.
Dear Guest, Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Gurgaon soon. Best Regards, Sonale Zagade General Manager Hyatt Regency Gurgaon
Dear Guest, Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewI recently had the pleasure of staying at the Hyatt 5-star hotel, and I must say, it was an exceptional experience! The hospitality was truly top-notch, and every aspect of my stay was impeccable. From the luxurious amenities to the attentive staff, everything was perfect. Kudos to the team for their outstanding service! I highly recommend Hyatt to anyone looking for a 5-star experience. 👍🏼💫
Dear Guest, Thank you for your kind feedback. We are delighted to know you enjoyed your time with us. It was a pleasure to have you at Hyatt Regency Gurgaon, and we look forward to welcoming you back soon. Warm regards, Sonale Zagade General Manager Hyatt Regency Gurgaon
Dear Guest, Thank you for your kind feedback. We are delighted to know you enjoyed your time with us. It was a pleasure to have you at Hyatt Regency Gurgaon, and we look forward to welcoming you back soon. Warm regards, Sonale Zagade Genera… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewFood was great. View from room was fantastic. Staff were very nice. Everything was beyond expectations.
Pool area has a scope of improvement it could be more fun.
Dear Guest, Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Gurgaon soon. Best Regards, Sonale Zagade General Manager Hyatt Regency Gurgaon
Dear Guest, Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewCourteous staff. Very good spread of food. In the bathroom with the room, the hotel can provide a comb also for those who do not carry their comb. It would not cost much. I like the location because it was near to my work place which I had visit, I e., Manesar and Amity University Gurugram.
May provide a comb among the toiletries.
Dear Guest, Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Gurgaon soon. Best Regards, Sonale Zagade General Manager Hyatt Regency Gurgaon
Dear Guest, Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewStaff at desk should improve way of communication with customer.
Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for not meeting your expectations during your recent visit. To help us better understand and resolve the concern, we invite you to write to us directly at gurgaon.regency@gmail.com. We truly hope to welcome you again and restore your faith in Hyatt Regency Gurgaon. Warm regards, Sonale Zagade General Manager Hyatt Regency Gurgaon
Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for not meeting your expectations during your recent visit. To help us better understand and resolve the concern, we invite you to write t… Show more
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewNice interior, cleanliness and politeness of staff. Room was also pretty good and bath tub experience was also nice.
Dinner and breakfast as didn't have any tasty spicy dish which a north indian would like to have.
Dear Guest, Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency Gurgaon soon. Best Regards, Sonale Zagade General Manager Hyatt Regency Gurgaon
Dear Guest, Thank you so much for your very kind feedback. We are glad that you enjoyed your stay with us. We have noted your concern, and you shall witness a marked change on your next visit. We look forward to your visit to Hyatt Regency… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewNothing.
Allow me to describe our experience category/service wise - Staff: Rude and clueless. Shocked by how Hyatt employed unprofessional, clueless and rude individuals. Our request for an extension of our stay, was shot down because we requested it over the desk and not over the Hyatt platform. Front desk wanted to just shoo us away into our rooms as they were crumbling with the number of guests at the hotel. A few more instances of the "hospitality" at Hyatt Regency, Gurgaon - we were escorted by a staff member from the lounge to the Shinya bar as the latter had a better selection of cocktails and "ambience"; we stuck to our order from the lounge, we were the only ones and they tried to charge us INR 2900 approx. instead of INR 1200 approx. Not to worry, they apologised for the "miscommunication" with 3 chocolate covered fudge balls. Every member of the staff is misinformed- when asked for the brunch timings, we got 3 different time stamps from 3 different staff members. Sadly, the security guards were better informed. Food: overpriced usual suspects. Order from outside the hotel - you are more likely to get what you like, for a reasonable price. Room service: You are expected to pay for all your meals, be it room service or cocktails at the bar; you cannot charge anything to the room. We lost our 15% discount on F&B thanks to this. BE ready to wait for 30mins or more for a water refill or a coffee sachet. 80% of the dessert from their indining menu will not be available. My husband asked if there was any form of chocolate dessert -he was told no sorry no chocolate available. Cut to 45mins later we have had 2 in person and 3 phone calls over "chocolate cake" we ordered. This went on till 12am, until we had to call the guest services line and request the staff to let us sleep and stop shoving chocolate cake into our room. Our stay and experience was a colossal disappointment, in short.
Dear Guest, Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet your expectations and sincerely apologize for the inconvenience caused. To help us understand the matter better and address your concerns appropriately, we would greatly appreciate it if you could share more details with us at gurgaon.regency@gmail.com. We value your feedback and hope to have the opportunity to welcome you back to Hyatt Regency Gurgaon for a much-improved experience. Warm regards, General Manager Hyatt Regency Gurgaon
Dear Guest, Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet your expectations and sincerely apologize for the inconvenience caused. To help us understand the matter better and addre… Show more