Frequent power cut. Power was cut in night 1:45 am didn't came till morning. Mosquito disturbing sleep. Hidden charge on booking

Staff was good and Co operative.

Stayed in July 2023

very good

very good

Stayed in May 2023

The people were cooperative, value for money facility

The

Stayed in May 2023

A small cupboard is required.

Location and decoration of boat was good

Stayed in April 2023

Nothing

Worth for money Enjoyed, Good staff and services

Stayed in February 2023

location-Staff-facility

Stayed in December 2022

Lack of electricity supply. When there's no electricity, it gets very cold.

The behaviour and location

Stayed in December 2022

fire place in lounge area

amazing staff

Stayed in December 2022

Location good host behaviour was very nice and helpful

Stayed in October 2022

Very good hospitality

Best hospitality

Stayed in June 2025

N.A.

Boat was spotlessly clean.

Stayed in March 2025

NIL...

THANKS AND GRATEFUL TO... 1 ) BOOKING.COM 2) NEW HOUSE BOAT SUZAN.. WE ARE VERY GRATEFUL TO NEW SUZAN HOUSE BOAT SRINAGAR KASHMIR AND MR.IMRAN BHAI SAHEB, MR.SARWAR BHAI SAHEB, MR. ASIF BHAI SAHAB AND MS MAIRA MADAM FOR THEIR HELPING HAND, COOPERATION,HOSPITALITY ,KINDNESS EXPERIENCED DURING OUR FAMILY TRIP. THANKS ALL OF YOU. I STRONGLY SUGGEST TO STAY AT NEW SUZAN HOUSE BOAT, SRINAGAR.

Stayed in January 2025

Firstly, what it was promise it’s a different place. It’s not even the same. The bathroom was like broken. There’s no privacy and it was very dirty. The flushes were not working. The faucet is not working and it was like really full of bedbugs. The bed was full of bedbugs and the lot of open Gaps in the windows through it some mosquitoes kill me almost. On top of it that a lot of rats. The rats were like scratching the wood just over my head for the whole night. I couldn’t sleep a bit. And then I was taking for a ride, the boat ride and it was paid 1300 no Provide coffee or water program complementary with the judge me like ₹100 for each, which is ridiculous and they try to rip me offall possible ways.

Nothing good about the property. In fact the place that was provided is not even the same as in the picture.

Stayed in September 2024

not located at the front rows opposite to Ghat road

cleanliness, responsive and helpful staff

Stayed in August 2024

Nothing

Chacha was very helpfull and humble . He made very tasty breakfast for us.houseboat was clean and comfortable.

Stayed in May 2024

no break fast was provided nither the owner of rhe property was around it was only a old man who was assisting us

Stayed in January 2024

Amenities- soaps

The people

Stayed in July 2023

No facility other location too much good that house boat

Stayed in April 2023

Firstly, the rooms were incredibly unclean. Upon entering, it was evident that the housekeeping staff had not paid attention to basic cleanliness standards. The floors were dirty, surfaces were dusty, and there were even visible stains on the bedsheet. This lack of cleanliness not only compromised the comfort of the room but also raised concerns about hygiene and overall health safety. Moreover, the rooms were surprisingly small and cramped. It felt as though the space was insufficient to accommodate even the basic necessities. The lack of room to move around comfortably or store belongings was a significant inconvenience. This issue significantly impacted the overall comfort and relaxation that should be expected from a hotel room. Furthermore, the service provided by your staff was subpar and far from satisfactory. The staff members were unresponsive and indifferent to the needs of the guests. Requests for assistance or information were met with apathy and delayed responses. This level of service not only left a negative impression but also created an unwelcoming atmosphere throughout my stay. As a guest, I believe it is crucial for a hotel/property to uphold high standards of cleanliness, provide comfortable accommodation, and deliver exceptional service. Unfortunately, your establishment failed to meet these fundamental expectations. Considering the unpleasant experience I had, I strongly suggest that you reevaluate your housekeeping protocols, room standards, and staff training to ensure that future guests are not subjected to such poor conditions. *NOT VALUE FOR MONEY*

Stayed in May 2023

Good

Stayed in May 2023

Nil

Behaviour of staff

Stayed in May 2023

The owner Mr. Imran found so greedy, harsh, inhuman, and attitude problem with always active on getting commission from Car support or any other tourist support. From every single point he ensured his commission by showing a fake helpful attitude. Please keep distance from this greedy guy.

The booking customer care lady was friendly and helpful.

Stayed in April 2023

Really it was great experience n trip in Kashmir... specially in house boat cozz the Honour Imran jee is so helpful person, they guide us in many ways...the experience in houseboat was awesome, room , Looby, bathroom n dining area all are super clean. I suggest that if someone go kashmir then plzz stay in New suzan houseboat... I will give rate 10 out of 10. I would like to go again...so thank you so much Imran jee.😍

Stayed in March 2023

Nothing

The best part of the property was hospitality & location. It has one of the finest members to facilitate you & go beyond their limits to help you in each way possible. Will recommend all my family members to stay here atleast once.

Stayed in March 2023