Reviews of Surat Marriott Hotel 5 stars
Ambika Niketan, Athwa Lines, Surat Dumas Road, 395007 Surat, India
Loading
Guests also reviewed these properties:
Archangelos, Greece
Vienna, Austria
Lima, Peru
Figueira da Foz, Portugal
Tiefgraben, Austria
Vicenza, Italy
Kalaw, Myanmar
Kaštela, Croatia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBreakfast was perfect
room was not sound proof, can hear voice of people talking in lobby. so not sure if our voice was going out
Dear Valued Guest, We are pleased to know you enjoyed our delicious and freshly prepared breakfast. Having said that, we regret any inconvenience caused by noise from the lobby. Feedback like yours gives us valuable insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We hope you will come back to see us soon at the Surat Marriott Hotel. Sincerely, Sunil Choudhary, Director of Operations
Dear Valued Guest, We are pleased to know you enjoyed our delicious and freshly prepared breakfast. Having said that, we regret any inconvenience caused by noise from the lobby. Feedback like yours gives us valuable insight to improve our a… Show more
Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewQuick upgrade on special request.
Everything was good.
Dear Punjabi, We are thrilled to hear you had such a memorable experience at the Surat Marriott Hotel and that we could arrange an upgrade promptly to make your visit even more enjoyable. It is gratifying to know that everything met your expectations, and we look forward to accommodating you again soon. Sincerely, Sunil Choudhary, Director of Operations
Dear Punjabi, We are thrilled to hear you had such a memorable experience at the Surat Marriott Hotel and that we could arrange an upgrade promptly to make your visit even more enjoyable. It is gratifying to know that everything met your ex… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewExcellent Hotel and very good spread of food . The staff was outstanding . Kudos to Mr Sunil Choudary and Team . Sunil has raised the bar on service levels at Marriot .
Dear Valued Guest, Thank you for your generous review. It truly means a lot to me and the entire team to know you enjoyed our elegant property and well-presented food, as well as our thoughtful hospitality. I am grateful for the opportunity to serve you and delighted that we could make your experience special. I will be sure to share your appreciation with my team members, as it is feedback like yours that inspires us to keep setting new standards in service. All of us at the Surat Marriott Hotel look forward to having you stay with us again. Sincerely, Sunil Choudhary, Director of Operations
Dear Valued Guest, Thank you for your generous review. It truly means a lot to me and the entire team to know you enjoyed our elegant property and well-presented food, as well as our thoughtful hospitality. I am grateful for the opportunity… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewGood location. Rooms were comfortable. Food was good.
The staff at breakfast/dinner, always on top of you every few mins and different people come to you and makes it confusing when you’ve already ordered from someone else. I understand that they were caring and just being good but I think that there should be one dedicated waitron so that nothing gets confused and avoid becoming irritating when there are several people seeing to your needs. Also, I had booked a massage but really didn’t enjoy it as much as I thought, in fact I came out of there more in pain than when I went in, and requested for medium to gentle pressure. Almost felt like it was a repeated action throughout the body and very rough. Overall, it’s a beautiful place that just needs some TLC in certain areas, especially for a 5 star hotel.
Dear Ashish, Thank you for reviewing your stay with us at the Surat Marriott Hotel. We are pleased to know you liked not only our prime location and relaxing accommodations, but also our delicious food and some of our devoted team members. Having said that, we regret any confusion caused by multiple servers attending to your table during meals. Your suggestion for a dedicated server is valuable and will be shared appropriately to enhance the dining experience. Regarding your massage session, we are sorry to hear it did not meet your expectations and caused discomfort. We will address this with our spa team to ensure better communication and quality of care moving forward. We truly value your input as it helps us improve our services and maintain the standards expected of a luxury hotel. We hope to have the opportunity to welcome you back for a more seamless and restful visit. Sincerely, Sunil Choudhary, Director of Operations
Dear Ashish, Thank you for reviewing your stay with us at the Surat Marriott Hotel. We are pleased to know you liked not only our prime location and relaxing accommodations, but also our delicious food and some of our devoted team members. … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIt’s close proximity to the city centre and ambience. Food was excellent.
Valet Service can improve. Entry of the Ballroom and Hotel lobby is same, that creates commotion at the Main Porch whenever there is any event going on, most of the time Valet is busy, they should either increase the staff during events.
Dear Valued Guest, We are happy to know you had a pleasant stay at the Surat Marriott Hotel and that you loved our ideal location and elegant ambience, as well as the delicious food we serve. Having said that, we regret not meeting your expectations with our valet service and the inconvenience you experienced. We will certainly review staffing levels and operational flow during high-traffic periods to ensure smoother arrivals for all our guests. Your feedback is valuable to us, and we look forward to seeing you again soon. Sincerely, Sunil Choudhary, Director of Operations
Dear Valued Guest, We are happy to know you had a pleasant stay at the Surat Marriott Hotel and that you loved our ideal location and elegant ambience, as well as the delicious food we serve. Having said that, we regret not meeting your exp… Show more
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewAmazing helpful staff in every way starting from reception to catering (not forgetting Vishnu who taught us how to make Indian chai)! and the room service staff too. Service always with a smile 😃😃
Very spacious and relaxing atmosphere to meet and chat leisurely in different stylish opulent surrounding within each areas little brocade.
Dear Ruby, We are pleased to know that our associates made your stay at the Surat Marriott Hotel memorable. Our team's dedication to extraordinary hospitality and warmth is invaluable. We will be sure to share your gracious remarks with them, especially Vishnu, who will be delighted to know his chai-making session made a lasting impression. We are also glad you appreciated the elegant design and the inviting spaces that allowed you to relax and connect with others. Your thoughtful description truly means a lot to us. We look forward to hosting you again soon for another elevated experience. Sincerely, Sunil Choudhary, Director of Operations
Dear Ruby, We are pleased to know that our associates made your stay at the Surat Marriott Hotel memorable. Our team's dedication to extraordinary hospitality and warmth is invaluable. We will be sure to share your gracious remarks with… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe property and location was very good. The hospitality team right through to catering team and cleaning staff were all amazing and greeted us with a smile and ready to help in every way. A wonderful team of people taking care of their visitors with a smile. We shall certainly recommend this place to our friends and family.
Can’t think of anything really.
Dear Ruby, We are thrilled to know your stay was amazing and that our beautiful property and convenient location exceeded your expectations. The art of welcoming guests is what we inherit from our tradition, and it feels wonderful to read that you had an exceptional time with us. Your praises will definitely be shared with our team for their vital contribution. Thank you for recommending Surat Marriott Hotel to our future travelers, and we look forward to being your home whenever you are in the city. Sincerely, Sunil Choudhary Director of Operations
Dear Ruby, We are thrilled to know your stay was amazing and that our beautiful property and convenient location exceeded your expectations. The art of welcoming guests is what we inherit from our tradition, and it feels wonderful to read t… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewExcellent Hotel and very good spread of food . The staff was outstanding . Kudos to the team
Dear Valued Guest, We are delighted to know you had a great time with us at the Surat Marriott Hotel and that you loved our elegant property. It is gratifying to hear that you appreciated the wide variety of food, and we are especially pleased that our team made such a strong impression with their exceptional hospitality. Your recognition truly means a lot to us, and we look forward to welcoming you back for another memorable stay. Sincerely, Sunil Choudhary, Director of Operations
Dear Valued Guest, We are delighted to know you had a great time with us at the Surat Marriott Hotel and that you loved our elegant property. It is gratifying to hear that you appreciated the wide variety of food, and we are especially plea… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewIt's always nice to stay here and also its not very far from Airport. Great breakfast and rooms also spacious.
Dear Anjum, First and foremost, we appreciate your continued loyalty to our hotel. We are happy to know your stays with us are consistently enjoyable and that you value our convenient location near the airport. It is also good to read that our freshly prepared breakfast and generously sized rooms continue to meet your expectations. We look forward to many more visits with you at the Surat Marriott Hotel. Sincerely, Sunil Choudhary, Director of Operations
Dear Anjum, First and foremost, we appreciate your continued loyalty to our hotel. We are happy to know your stays with us are consistently enjoyable and that you value our convenient location near the airport. It is also good to read that … Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewService and Food
No soundproof doors and windows
Dear Priyanka, We are pleased to know you enjoyed our caring service and delicious food. Having said that, we are sorry for the noise disruptions you experienced and any inconvenience this caused. We are always looking for ways to refine the comfort of our accommodations and truly value your input. Your feedback is appreciated, and we hope that we will have a chance to host you again in the future. Sincerely, Sunil Choudhary, Director of Operations
Dear Priyanka, We are pleased to know you enjoyed our caring service and delicious food. Having said that, we are sorry for the noise disruptions you experienced and any inconvenience this caused. We are always looking for ways to refine th… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 9 June 2025 · Stayed in April 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewExcellent
Excellent staff and property
Dear Gazdar, We value hearing from our guests, and we are delighted to read your generous remarks about our beautiful property and dedicated associates. It was a pleasure having you at the Surat Marriott Hotel, and we look forward to accommodating you again soon for another flawless experience. Sincerely, Sunil Choudhary, Director of Operations
Dear Gazdar, We value hearing from our guests, and we are delighted to read your generous remarks about our beautiful property and dedicated associates. It was a pleasure having you at the Surat Marriott Hotel, and we look forward to accomm… Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified review