The staff specially Monica,Shree and Nandesh.They made our stay comfortable from every side.

Stayed in August 2025

Dinner

Location, rooms, staff

Stayed in July 2025

Food served by the room service was awesome .. Didn't foresee such a bad quality and poor taste, given the out standing features of all other services.

The breakfast was excellent.

Stayed in July 2025

Food options could have been better. More international cuisine

Stayed in June 2025

the gym can be better

nice and warm staff.

Stayed in June 2025

Food

Food quality has scope of improvement, breakfast is fine but dinner can be improved.

Stayed in May 2025

The breakfast There were less choices for Jain food

Hospitality and personal touch

Stayed in May 2025

Food quality was very bad, The management needs to change the kitchen staff immediately

Nice Ambience and Value for Money

Stayed in April 2025

Nil

Great ambience, exceptional rooms and superb hospitality.

Stayed in March 2025

Staff were exceptionally receptive and courteous. The rooms show aging and the bed mattress were very uncomfortable, too much of spring action. The head position of mattresses were in north direction of the even number rooms in the first floor. Please note travellers now days do not prefer this. A big shout out to the front office Manager Mr. Karthik who guided us about Ooty and helped us in arranging the tour to Coonor and the driver Mr. Bastion who took us to Conor was very courteous and showed us all the places in and around Ooty.

Stayed in April 2025

Overall experience was excellent. Including the staff, the food and services. A special thanks to Preethivi from F&B, wonderful person and so service and client oriented. We are from Mauritius and he made us feel so at ease and looked after us very well. The staff overall is very welcoming. The atmosphere along with the camp fire is a good place for a holiday escape. The rooms are a bit old, which is still good in terms of facilities provided though in the room. If looked at it from a different perspective, the old rooms add to the ambience actually.

Stayed in April 2025

No balcony in the room

the location and garden is good

Stayed in March 2025

Rooms are good but not great at this price range. Not much recreational activities to do. Breakfast options are very standard, nothing so special. Evening snacks was Daal Vada. I remembered my college hostel days 😭 Overall at this price point, I expected a lot but bit disappointing.

Old and well maintained hotel in the main city. Room size is good with all basic amenities. My room's bathroom was tidy but it had all needed things. Decent complimentary breakfast. Evening Bonfire was good. Have some playing option for kids.

Stayed in March 2025

Housekeeping needs improvement. The room was not cleaned until 4 PM. We had to request for cleaning. Items like milk powder, coffee powder, were not kept in the room. We had to request for it .

BF was good. There was a large spread. Food stuff was tasty. However, taste of dosa can be improved.

Stayed in March 2025

Great location close to town centre. Charming vibe excellent staff. Bonfire at night is fun.

Stayed in March 2025

No negatives

Staff were very competent and helpful. Building is architecturally interesting and different. Location is conveniently close to Charing Cross and access to rickshaws etc.

Stayed in March 2025

We organised transport via the hotel for pick up from the nilgiri mountain railway - all there prompt, good driving and polite etc. But it was a lot for what is a very short distance. A trade-off between convenience and cost, I guess for us!

Very comfortable hotel. Welcoming and all staff very polite and professional. Had a great sleep and good food - had lunch, dinner and breakfast. All v good. Also big thanks for the quick turnaround of our laundry. Overall had a lovely stay and the hotel gave us an excellent base to briefly explore Ooty. Thanks

Stayed in February 2025

The spa felt a bit detached from the hotel, not so much in location but in how they handled our requests.

Hotel and restaurant staff were superb. The room was very comfortable and food was delicious.

Stayed in February 2025

The bonfire was not well organised. No options for snack or proper seating. Had to ask to get music. Could have been better.

Breakfast was good but not as organised as customers had to keep waiting to be seated and also took long for getting tea.

Stayed in January 2025

Dining room was cramped with not enough tables for the size of the hotel guest list. On our first evening there was a large group tour in the hotel who understandably wanted to dine together. It was chaos, with other diners being forced to unceremoniously wait outside for a rare table to become available. The dining room staff were badly supervised and tables were left uncleared for long periods of time, even at quieter times / breakfast.

Monica the front of house lady was exceptional - friendly, helpful, cheerful with a Can-Do positive attitude.

Stayed in January 2025

Hospitality, accessibility even in the midnight to staff and kitchen and new year festivities.

It was a great heritage and cozy property with good facilities inbuilt.

Stayed in January 2025

Lunch & Dinner food in North Indian cuisine

Location is good, rooms are well maintained. Staff is courteous. Buffet Breakfast spread is very good, though someday it was overly spicy and someday normal. Dinner was not as expected from an ITC property. Burger buns were not toasted, dal makhani was watery without topping of coriander, north Indian recipes were not upto the mark. While south indian was good. Chinese dish was good. Overall we lived food outside the restaurant more. South India , specifically Tamil Nadu is known for its food which was missed in this hotel. Rest was very good.

Stayed in January 2025

the food was average. we stayed across 4 nights but didn't see too much variety, esp. in dinner options. quite a few dishes also felt too watery or diluted. western-style desserts were also not up to the mark.

The overall ambience is old-world charm. the rooms are comfortably appointed, but can do with some renovation. The staff is helpful and wants to do all it can to make the stay comfortable.

Stayed in December 2024

The property and the room was a bit old and not a luxurious one. Specially the bathroom door gave 2-star hotel vibe.

The staff were very courteous, warm and very helpful. They (specially Srinidhi) made sure that we were well taken care of. Thanks a lot for giving special attention to me and my family.

Stayed in December 2024