The floor was dusty My elderly mum was unable to walk up and down the road connecting to the restaurant. There was a jeep for transport but not available at meal times for my mum to transport

My second visit here. This time round I was not very happy. The food was great Environment is excellent There is also a swimming pool now

Stayed in January 2025

Approach road to the hotel. It’s very much in the interior part of the city. Very small restaurant seating capacity as compared to the hotel rooms. Not recommended for any senior citizen especially with some one who has difficulty in walking.

Good ambience and surroundings

Stayed in November 2023

Poot hotel service..we ordered food but never got delivered to us .then we had to go out buy it. We waited 2-3 hours for the food. Then we went to hotel restaurant to see wts going on none of them wr there ....it really sucked

Stayed in May 2023

Location of the resort is 4 kms away from the nearest town and 17 kms or an hour away from Munnar. To reach the resort one has go through 4 kms of steep hill climb with some portion of the road in very bad state. Sightseeing munnar from this location is difficult due to its distance.

The rooms were okay and the food though costly was good. View from the room was good

Stayed in February 2023

the staff, not all one mr.John housekeeping Incharge.. he commented infront of me about our blanket usage. I think didn’t know that am the one use the room he mentioned.. his comment was very ridiculous. if the blanket were given not for use in that cold climate.,they shud have mentioned it while they make payment.. it was stupid comment he has made.😡😡😡

location

Stayed in January 2023

Road very very waste no staff come and help me baggage

Location near by

Stayed in January 2023

Good location

Cleanliness was an issue and also rooms were not equipped with basic necessaties.

Stayed in December 2022

Superb breakfast

Stayed in December 2024

The rooms we stayed in were just okay and had a great valley view, but nothing to take home. There is so much potential for improvement that it is hard to list where to start. Poorly manicured gardens and plants is one area to look into. Felt like it was a total rip-off. Would never recommend this resort to anyone unless these really pull up their socks or they’ll have to close shop.

Even if it means one has to camp out in the forest, it would be better than staying at this resort. While the location and the staff were the only positive things going, the rest of it is utter negligence and mismanagement. The breakfast was something we never looked forward to as the food was served with no care and looked unappetizing. The seating area was shabby and cramped with frayed table linen and no sign of decent cutlery even.

Stayed in January 2025

not value for money and road was very slop

only view

Stayed in May 2023

The access (approach) road to the place is not good at all. If u are a first timer then getting there can be a little tricky. If u r arriving there after dark, then it is a big NO. Dangerous if it's misty. If you are traveling with elderly people then I would suggest to look at different place. It wil be difficult (or tiring) for them to even go to the restaurant for breakfast

The location is good for people who want to spent the time at the resort only. It is not a good place for elderly or handicapped.

Stayed in May 2023

Food

Stayed in March 2023

The signalling to get there is a little bit complicated

We loved the room and the views were absolutely incredible. It was a wooden cabin, very cozy, clean and beautifully decorated. The service was really good and the breakfast was tasty

Stayed in January 2023

Services and stay experience is excellent

Ambience is good

Stayed in February 2023

The location is a bit away from main town Road is a bit bumpy

Very good staff Clean rooms Food was delicious

Stayed in January 2023

We have spent 2 nights in this hotel and we were very disappointed by the establishment. This is not a 4 star hotel as it claims to be. Not even a one star hotel. Future guests should be aware of the following points : 1. The hotel is 24km away from Munnar, approximately 45min by car. The road is very stiff at times and in bad conditions. We were surprised that the hotel does not have a car service knowing the hotels location. 2. There is severe lack of professionnalism from the staff and management. We asked the hotel to order a taxi for the next morning to go to Munnar at 7:30. The taxi came at 8am., 30min delay and we almost missed the tour we had booked. The evening they have mistaken our order. And as we wanted to check out, they told us that they don't accept international payment (4 star and no international payment?!) And didn't think to tell us in advance. So we literally had to give all our cash money to pay for our stay and didn't even have enough left to pay for the taxi. 3. The only good point in this hotel is the view, but it's completely ruined by the noise of the construction work that they are doing. It starts at 8am and finishes at 7pm. A sound of hammer against steel. Also the walls are very thin between the houses. We had a group of teenagers next to our house and we could hear them all night. 4. We were surprised that the room service called us one night to ask us if we had already eaten. We were doing a nap and were waken up by the call. Usually it's the client who calls the room service, not the opposite. The person in charge of the bookings also called me on my cell at 9:30 pm to ask if we were happy with our stay. Usually we stop calling people after 7pm to give them some quiet. I wish I had known all this before booking and should have read the reviews that all seem to point to point the same problems. It's definitely not to worth the money paid.

Stayed in January 2023

The resort is very far from munnar town and the most difficult part is reaching the resort. From kunjithanni there is a short cut but only bike can go. The other way is far and very bad road and steep climbing. You need to drive your vehicle in 1st gear in these climbings. Its very risk to go to this resort in the night. Road is very pathetic condition and the last 300 meters were very risky specially in the night. By reaching the resort we were upset and decided not to stay there. The view from the resort is not at all like what we see in the pics they provided. It was really disappointing since we stayed in a different resort which was really awesome compared to Eterno camelia. Since we decided not to stay there i won't be able to comment on room and food.

There nothing to like about Eterno camellia. By reaching the resort itself we were upset.

Stayed in January 2023

Amenities in the room.. housekeeping service.. road 🛣️ inside the property and comming area..

Front view ( balcony).. staff service is not bad.. but not a star hotel service

Stayed in January 2023

The facility overall needs upgrade. Rooms didn't meet the expectation. Basic issues with bathroom and cleanliness. The mountain view room were terrible with mold developing on the walls. Wooden rooms had dust on the floor. Not worth paying 18000 rs for 2 nights

The only good point about the place is the view from balcony. The food was okay but the room service was good. Friendly staff and also good ayurvedic massage

Stayed in December 2022

We were charged for accidental stain on the towel. Charging for a stained towel does notl speak well about the hospitality aspect of the property. It's embarassing The hot water system was not working. Need to work on the Hospitality

Location is definitely good

Stayed in December 2022

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in September 2023