The toilets are disgusting for a 4 star hotel

Stayed in August 2025

Indeed, a great value for what you have paid to stay there. Only thing is that they should teacch the staff on number of things including 'how to smile to a customer' which is badly missing.

Stayed in July 2025

Canned juice

Everything was amazing except canned orange juice

Stayed in August 2025

Front office

Breakfast exceptional

Stayed in August 2025

The house keepings behaviour makes the entire hardwork and investment done by the management undone. You are at the mercy of the housekeeping staff for very small meniel things like coffee/tea or toiletories. This behaviour makes this place down graded into a lodge level. Services are good. If only this service is improved properly with broadmind , the stay of people can become further comfortable and you can become a 5 star grade hotel. This is the only department pulling it down.

Nice Heritage hotel. Good professional staff . Food items are exceptional. Taste and cleanliness is very good. Keep it up. Rooms are spacious. Conviniently located . Value for money luxury hotel. KEEP IT UP.

Stayed in August 2025

Nothing

The delivery of food service

Stayed in June 2025

The hotel desperately requires a face lift or renovation as it is looking worn and run down including ite rooms. I have very fond childhood memories of this hotel and truly wish that its current owners will restore it to its glory days. Really an amazing hotel that needs a renovation, that's all.

Loved the food, swimming pool and bar areas along with the amazing hotel staff service. The hotel is in a prime location.

Stayed in April 2025

Very good

Stayed in May 2025

Late check out was not permitted

Old file taken here memories

Stayed in May 2025

The food area had cockroaches. Brought it to the notice of the senior / chef staff there. He went to catch one with his bare hands but failed. Beyond that he did nothing. The coffee machine has not been serviced for many weeks, it appeared. The spout was spraying outside the cup, a nozzle problem. . The milk was splitting (getting spoiled). Again brought it to the knowledge of the chef but he did nothing except offer hand made filter coffee. The situation remained the same till we left at 9 am. A full hour ....and may be thereafter. All customer-facing staff behaved well in accordance with the Ambassador tradition. Edwin was excellent in his service. Suggestion: when a room is occupied by 2 people it will be nice if all toiletries are also doubled. Commonsense..I guess.

Stayed in April 2025

Booked double bed, got two single beds. House keeping took/through my toothbrush

Nice pool, nice staff, good room apart from difference in booking and availability (see below)

Stayed in February 2025

In general the hotel is very quiet and clean and give cultural values too

Stayed in March 2025

No hand-rail on the stairs to the swimming pool area. And nowhere to sit down in the swimming pool changing area. It's hard to put your socks on when you are standing

The swimming pool The food The rest!

Stayed in January 2025

Location is not that great for shopping, room sparsely furnished ,looks dated,same breakfast buffet menu,not worth the money paid for the room

Rooms were spacious ,bed and pillows were comfortable

Stayed in February 2025

Nil

Nil

Stayed in January 2025

No response from house keeping

Excellent food and service

Stayed in December 2024

It’s not value for money

Clean and neat rooms with friendly staff.

Stayed in November 2024

There was no smart tv only a normal flat tv with cable connection with very less variety of Hindi and English channels. No locker was provided for valuables and it was suggested that you need to submit any valuables to the reception as they won't be responsible if anything is stolen from the room. There was a small black lizard in my room hiding in the curtains. Toilet seat was slightly higher for me and I had told reception no action was taken to help or change the room. Towels were old yet cleaned.

The hotel has rich heritage looks, hallways and alleyways has lots of paintings and showpieces which enriches the overall feel of the property. Swimming pool was bigger than similar properties, room had pool and city view, the window glasses were big, there was a small balcony as well. Staff was helpful and polite. There was a carpet as well near the table. Breakfast was awesome with good service from staff.

Stayed in October 2024

WiFi

Stayed in August 2024

As said, it's a bit old hotel. We had a short circuit when I turned on the hair dryer.

The location was in a nice part of the city. It has this old world big hotel charm

Stayed in July 2024

Carpet smell in the room

Location

Stayed in July 2024

Food not included

Stayed in June 2024

The cleanliness and cool temperature

Stayed in April 2024

i about to drink beer in d pool side but u cant order beer n drink outside d pool..only cn drink in d bar

hotel environment.. bfast...

Stayed in March 2024