Reviews of The American Colony Hotel - Small Luxury Hotels of the World 5 stars
1 Louis Vincent Street, Jerusalem, 97200, Israel
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe pool and breakfast was very good. The staff was good specially Mr. Moayad he took care for us very well.
Bar resturant. We had a dinner in the bar instead of main resturant , it was closed at night. The dinner was bad, the meal were cold and poor apitizers . The service was more bad, the resturant staff were very bad, they even didnt take care of us, the service in general was very slow. There was a wedding party, and the noise was loud and very disturbing.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewIn the room, there was a bit smell of smoke They offer another room, but he was suffering from the same issue All the rest was perfect
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe staff was attentive and the lunch was lovely.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewbreakfast was excellent, swimming pool was excellent, free parking was convenient.
lunch and dinner could be improved.
Dear Shmuel, Thank you for your kind words about our breakfast, pool, and parking. We appreciate your feedback on lunch and dinner and will work on improving them. Amir
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewA great place to unwind and to explore Jerusalem. Exceptionally friendly and helpful staff. Breakfast in the courtyard, with a small pond and fountain in the middle, was a great way to start the day. The small bookshop attached to the hotel is outstanding.
Dear Henrik, Thank you for your wonderful feedback. We’re delighted you enjoyed the atmosphere, our team’s hospitality, and the special touches like breakfast in the courtyard and our bookshop. Best Regards, Amir
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThe room was big and very unique. The atmosphere in the hotel is special and the staf very friendly.
Dear Ephraim, Thank you for your kind words. We’re glad you enjoyed the unique room, special atmosphere, and our friendly staff. Best Regards, Amir
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewbreakfast was very nice when you sit outside
did not like the stairs in room # 1
Dear Avi, Thank you for your feedback. We’re glad you enjoyed breakfast outdoors and appreciate your comment about the stairs in room #1. Best Regards, Amir
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewBest hotel in Israel. Visiting for the 2nd time. Already looking forward for the next time!
Dear Amir, Thank you for your kind and genuine review. Best Regards, Amir
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLoved everything
The food could be better
Dear Maya, Thank you for your kind and genuine review. Best Regards, Amir
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThis is a unique boutique hotel that is classy and feels like a peaceful oasis in the hectic city . Alex the general manager personally helped us leave the country by land once the war started . We will always be grateful for his kind assistance . With his help , we managed to cross into Jordan and find flights back to London via Istanbul .
Nothing
Dear Neil, Thank you for your kind and genuine review. We're truly glad we could help during such a difficult time. Alex and the entire team send their warm regards, and we hope to welcome you back in better times. Best Regards, Amir
Dear Neil, Thank you for your kind and genuine review. We're truly glad we could help during such a difficult time. Alex and the entire team send their warm regards, and we hope to welcome you back in better times. Best Regards, Ami… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewAn absolutely lovely ambience, architecture, and decoration. Staff is so kind and welcoming, and all together it truly felt like a restful place where you could just unwind and relax
Dear Hadi, Thank you for your kind and genuine review. We hope to welcome you back soon again with us. Best Regards, Amir
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewBreakfast was very good
Staff were unfriendly and refused to speak Hebrew, which made the experience feel unwelcoming.
Dear Gabriel, Thank you for your review and for highlighting that you enjoyed our beautiful facilities and the quality of our breakfast. We’re sorry to hear that you felt the service was not as warm as expected. Please allow us to clarify that while we always strive to provide attentive and courteous service to all our guests, not all members of our team are able to communicate in Hebrew. This is simply due to language ability and not a matter of choice or unwillingness. We truly appreciate guests from all backgrounds and do our utmost to make everyone feel welcome. Warm regards, Amir
Dear Gabriel, Thank you for your review and for highlighting that you enjoyed our beautiful facilities and the quality of our breakfast. We’re sorry to hear that you felt the service was not as warm as expected. Please allow us to clarify… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewCharming, unique and a lovely property celebrating the rich history of the area and the former glory of Jerusalem
The property is somewhat run down with tired rooms,old furniture, crockery and cutlery, old and tired breakfast area. Just wasn’t up to its promise.
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewLocation good but bedrooms tired.Also our original junior suit room was on the courtyard which was nice but unacceptably noisy as there were dining tables for breakfast etc right outside our door and you could hear talking clearly inside our room and noisy plates and cutlery.Second room better but told to avoid noise from the mosque due to call to prayer starting around 4.00am.If the hotel had been full it could have been a disaster and I would have moved to a different hotel.The room was tired and curtains badly needed replacing and double or triple glazing installing.
As above and it was empty and they wouldn’t oblige for a 1400 check out and insisted on midday.
Dear Anthony, Thank you for your feedback and for taking the time to share your experience with us. We're glad to hear you appreciated our location, but we're truly sorry that certain aspects of your stay did not meet your expectations. We regret the inconvenience caused by the courtyard noise and understand how this may have affected your comfort. Your comments regarding the condition of the room and sound insulation are well noted, and we are actively working on improvements in these areas. Regarding your request for a late check-out, please accept our sincere apologies for any disappointment. The specific room you were in had been pre-assigned to another guest, which unfortunately made it unavailable for an extended stay. While we always strive to accommodate such requests whenever possible, in this case, we were unable to do so due to scheduling constraints. We truly value your feedback, as it helps us improve, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Best Regards, Amir
Dear Anthony, Thank you for your feedback and for taking the time to share your experience with us. We're glad to hear you appreciated our location, but we're truly sorry that certain aspects of your stay did not meet your expect… Show more
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewAmazing stylish !!! Old school staff !
The service at the pool, was really problematic !!! you had to scan the menu and also order online, additionally you had to give info like your name your phone number& I don’t know what else! I didn’t had the time or patience to do all this ! I just wanted to have a drink by the pool while I was sunbathing! So I had to start complaining to the poor waiter Except that everything else was super !!!
Dear Efsthathios, Thank you for your feedback and for your kind words about the hotel’s style and overall experience — we’re so glad to hear that most of your stay was enjoyable! We truly appreciate you bringing up your concerns regarding the poolside service. We're sorry to hear that the ordering system felt inconvenient. Our intention was to make service quicker and more efficient, but we understand that sometimes simplicity is best, especially when you're just trying to relax. Your feedback is very helpful, and we’re already looking into ways to make the process smoother and more user-friendly for all our guests. Thank you again for your comments, and we hope to welcome you back soon for an even better stay! Best Regards, Amir
Dear Efsthathios, Thank you for your feedback and for your kind words about the hotel’s style and overall experience — we’re so glad to hear that most of your stay was enjoyable! We truly appreciate you bringing up your concerns regarding… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified review