I had a truly wonderful stay at the Holy Land Hotel in Jerusalem. From the moment we arrived, the hospitality and warmth of the staff were evident. Everyone we interacted with — from the front desk to the restaurant team — was welcoming, friendly, and always willing to assist with anything we needed. The location is good — within walking distance of the Old City and close to Herod’s Gate. While the walk to the Al-Aqsa compound is a bit of a distance, it’s still manageable and gives you a chance to take in the surrounding history and atmosphere. The rooms were clean, comfortable, and well-maintained, providing everything we needed for a restful stay. The breakfast was okay, but there is definitely room for improvement. The selection could be expanded to better cater for guests looking for a more continental-style breakfast, and an egg station or more hot options would add great value. What truly stood out was the genuine care and attentiveness of the staff, who made us feel welcomed and at home throughout our stay. I would definitely recommend Holy Land Hotel to anyone visiting Jerusalem — whether for pilgrimage or sightseeing.

Stayed in July 2025

The door of the shower part coz it's only half door the water goes out when I take shower .

Like the location and the bed . Good for couple . Food are fine also.

Stayed in July 2025

bed was not comfortable

Stayed in March 2025

Excellent Buffet breakfast and great manager with staff and excellent location ❤️

Stayed in April 2025

ONLY TH LESS OF PARKING PLACE

EVERY THING BUT NOT THE PARKING THERE WAS NO PARKING FOR ME AND IT WENT OUT TO FIND A PRIVATE PARKING

Stayed in March 2025

Very helpful and kind staff.

Stayed in March 2025

Had to wait an hour to check in

Helpful staff. Good breakfast. Clean and comfortable room.

Stayed in March 2025

Elevators are small so can be tricky with a pram/wheelchair. Beds aren’t the most comfortable.

Excellent location and friendly staff who were very accommodating. Hotel is clean and well kept. We had a room with a beautiful view of the Dome of The Rock and the room was a good size.

Stayed in March 2025

Bathroom in one of the two rooms we booked was extremely small and difficult to get in & out of the shower. The rooms could be cleaner. There is a communall ironining facility available for guests, however no provision to hang ironed clothes in that area and no place to get water for the iron. Which makes it impractical especially when ironining multiple items. Perhaps the hotel can consider some installing rails to hang clothes in the ironing area, especially for pilgrims ironing long abayas & thobes. The light in our room did not work during our stay, we did not complain as we were on Umrah & were practicing tolerance. Had to request for spoons during breakfast to eat yoghurt etc. Very limited fresh fruit options (apple , orange) everythinb else is sugared. The lady at reception was very helpful and provided information. Would recommend the hotel to others, minor things mentioned in this review can easily be remedied by hotel management to improve guest experience

Good location, easy access to the old city & a few minutes walk to Al Aqsa. Shops & restaurants nearby.

Stayed in December 2024

Nothings

Cleanliness and staffing

Stayed in December 2024

Well the hotel is dated. The room was clean but my balcony wasn't. It was covered in cigarette ash. The cafe was closed and the breakfast was poor.

It was a good location, front desk staff were friendly and the room was big

Stayed in December 2024

can't set the temperature of the AC, so it's either too cold or it's too hot if you turn it off. there was noise and a person shouting at midnight.

Stayed in July 2024

Parking at the property is problematic, nonetheless there is parking 200 meters away from the property.

Excellent location, breakfast was good Nice staff

Stayed in June 2024

Cooker is not helpful, and not professional.

Clean room Bed room. Bathroom All tidy and clean Helpful reception

Stayed in May 2024

The only thing that was not really up to my expectations was that the internet was not working correctly, so I needed to hot spot from my phone to work. They were not able to fix that and it was a really sad thing.

The room was small, but clean and comfortable. The breakfast was really good. The location is a 5 min walk from the Old City. There are some places around with good food and it is a walkable area. Those are good things.

Stayed in April 2024

cooker in the kitchen is not helpful, we asked for omlet but he answered: its not available, when someone else asked fo omlrt he made for him

reception staff is helpfull and kind, rooms are clean

Stayed in May 2024

The rooms were incorrect but sorted out the next day

They were helpfull.

Stayed in April 2024

The cleaning services

Spacious rooms and clean bathroom

Stayed in April 2024

Needs some improvement

The location is perfect, the staff are friendly and respectful

Stayed in March 2024

Excellent location, close to Damascus Gate entrance to the totally fascinating Old City

Stayed in October 2023

Beds are not comfortable, hard to find.

Large room, parking, nice breakfast.

Stayed in October 2023

It was great except for the ac was a little weird.

Stayed in September 2023

The hotel is a bid old, no much options to eat around

The breakfast, and the location

Stayed in September 2023

There was not a variety of food for breakfast.

The staff was very helpful, the room was super clean.

Stayed in September 2023