Nothing

Serenity Location Attention to guests In particular Mark and Mehar were friendly and sociable and added to the enjoyment of my stay. Thank you. Dinner was lovely

Stayed in July 2025

Gym poor

1. Breakfast was excellent 2. Spa treatments super 3. Gym very poor...some machines not working 4. Room was excellent, great space and nice to have separate sitting room albeit the couch wasn't great 5. Overall superb with amazing staff

Stayed in June 2025

My staff was good, the hotel certainly is beautiful. However, I had order a room with a balcony and given one that did not. Though at check-out I was told the room assigned was an upgrade, I was disappointed with this occurrence without informing me at check-in.

The hotel is beautiful, my room was very spacious and comfortable. The gardens were also well maintained and cared for.

Stayed in June 2025

Nothing really

Artworks, staff, food, location, spa

Stayed in June 2025

In the center of Kenmare the staff was very helpful and helpful

Stayed in April 2025

Nothing

Gorgeous scenery around the property. Hotel itself was excellently furnished and comfortable. The spa was incredible. The restaurant and bar were top class and the staff were exceptional.

Stayed in May 2025

Nothing

Exceptional place

Stayed in May 2025

Some of the bedrooms are outdated

Breakfast was amazing. Staff couldn’t have been more helpful and friendly. The art work in unbelievable!

Stayed in April 2025

Nothing. It was all lovely.

Wonderful setting, especially the spa and pool areas. Really enjoyable experience. The staff were lovely.

Stayed in April 2025

We were disturbed during the evening and night by a neighbour snoring and conversations from others.

Very relaxed atmosphere. It had the atmosphere of "just enough' without the opulence which, is unnecessary. Spar was great. Food excellent. Staff were down to earth and friendly which is all you want.

Stayed in March 2025

The shower had limited control over temperature. It's much too hot. Probably a fault in the room we had.

Excellent location and luxurious spa facilities. Restaurant experience was very special.

Stayed in February 2025

Staff are excellent very friendly

Stayed in February 2025

The staff were just so lovely, warm and friendly and couldn't do enough for you. Everyone was amazing. The restaurant was first class. Food was amazingly delicious!

Stayed in December 2024

Fabulous

Stayed in January 2025

Location Excellent close to town Breakfast first Class

Stayed in November 2024

Nothing

Everything

Stayed in September 2024

N/a

The beauty of it, the incredible staff, food and its location.

Stayed in August 2024

Amazing food - breakfast and dinner - exceptional. Located centrally in Kenmare. Stunning views from the hotel. Very friendly staff and beautiful decor & artwork Spa was very relaxing

Stayed in July 2024

Perfectly located in the village of Kenmare but still an idyllic estate-like property.

Stayed in July 2024

Fantastic location and views. Restaurant was lovely and food very good.

Stayed in June 2024

The grounds are spectacular, and so is the staff. They were so helpful in suggesting places to tour. We loved everything about our stay! The bartenders were amazing!

Stayed in May 2024

A little isolated bit that was good and bad.

An amazing location and friendly staff.

Stayed in May 2024

its a little older style but still beautiful

excellent food and stay would recommend

Stayed in March 2024

If the hotel was charging a 4 * prices , I wouldn't be mentioning any of the below issues, but it isn't so... The TV was a very basic model, and we only had irish channels remote was flimsy and not completely functional. There was no Netflix or BBC or sky There is a bit too much large brown antique furniture in the corridors they are very large and seem out if place more like were left over and put on corridors for storage? In our rooms, most of the brown furniture was very scratched, and drawers and doors were sticking. There is no lift up and down for the spa from 2nd floor my mum is very elderly and finds stairs difficult. I really think a 5 star hotel should have a small fridge with fresh milk in the rooms ... not uht sachets. I think 60pp charge to use the jacuzzi 1 steam room and 1 tropical shower is excessive. I would have been happy to pay 20 for a couple of hours. I've been to other 5 star hotels where this is included in the room rate. The treatments were far out of our price range, so I didn't try those. The shower in our room was quite weak. The canopy over the front door cheapens the exterior of the building. It's a tarp material that is green it just wasn't what i was expecting. no ramp up to front door for elderly or inside door.

Firstly the staff from start to finish are outstanding, they are so professional yet friendly and not in any way unapproachable the head waiter in the restaurant couldn't have been more helpful, my daughter is coeliac and he went above and beyond to assist. The food was the best I've had in any restaurant anywhere, it was expensive but you get what you pay for. The outdoor jacuzzi and the pool are fantastic, and facilities in the spa are pretty special, The rooms are large, airy, and very comfortable beds, and bathrooms were beautifully appointed with lovely products. Amazing views from the dining room and that jacuzzi ..wow

Stayed in March 2024